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Conflict Resolution - Resolving conflict rationally and effectively - Leadership training from MindTools

Conflict Resolution - Resolving conflict rationally and effectively - Leadership training from MindTools
Conflict is an inevitable part of work. We've all seen situations where people with different goals and needs have clashed, and we've all witnessed the often intense personal animosity that can result. As you'll learn in this article and video, the fact that conflict exists, however, is not necessarily a bad thing. Click here to view a transcript of this video. There are other benefits that you might not expect, such as: Increased understanding. But conflict can also be damaging. If you want to keep your team members working effectively, despite coming into conflict with one another, you need to stop this downward spiral as soon as you can. The Interest-Based Relational Approach When conflict arises, it's easy for people to get entrenched in their positions and for tempers to flare, voices to rise, and body language to become defensive or aggressive. Roger Fisher and William Ury developed the IBR approach and published it in their 1981 book, "Getting to Yes." Get the Free Newsletter! Related:  BTS ConflictsManagement tips

untitled How to have difficult conversations that produce positive results SmartBlogs This post is part of the series “Communication,” a weeklong effort co-hosted by SmartBrief’s SmartBlog on Leadership and the folks at Switch & Shift. Keep track of the series here and check out our daily e-mail newsletter, SmartBrief on Leadership. Don’t subscribe? Sign up. Breaking bad news — especially when it affects peoples’ lives, careers or jobs — is never easy. And when these conversations are handled poorly, it can make matters even worse. Many companies do poor job (or no job at all) communicating negative information to their employees. Make the communication as direct and personal as possible. Joel Garfinkle is recognized as one of the top 50 coaches in the U.S., having worked with many of the world’s leading companies, including Oracle, Google, Amazon, Deloitte, The Ritz-Carlton, Gap and Starbucks.

3 Free (But Powerful) Presentation Tools For Teachers Teachers are presenters. Let’s be frank. They get up in front of a room of people and present. They then encourage the students to work together and continue the presentation through other methods. in other words, teachers need to know how to present and create slideshows. If you’ve been hunting around for a few free presentation tools for teachers, then you’re in luck. Here are three of our recommended tools for teachers, admins, students, and just about anyone looking to show up to class with a kick-butt set of informative slides. 1. Animoto has shown up on a number of ’awesome tools’ lists that we’ve done in the past, and it is because it’s one of the best free tools out there for slideshow creation. When your slideshow is done, you can share your video on Facebook, Twitter, Pinterest, YouTube, email, or even download it to a DVD. 2. Knovio is an easy-to-use web-based tool that allows you to make an exisiting powerpoint presentation much more dynamic. 3.

Managing Conflict with Direct Reports This guidebook is available for eBook purchase and download from Apple's iBookstore; Amazon's Kindle; Google eBooks; Sony iStore, and other reputable distributors of eContent. A Free Membership That Supports Your Leadership Needs - Join and Save Did you know that you can join the open and always-free myCCL at no cost and get a discount on this CCL Press Publication? CCL provides myCCL members with a 5% discount on CCL Press Publications like this just for being a member. Dive Deeper and Get More Benefits Through myCCL PREMIUM For those leaders that want deeper discounts and access to the latest and greatest CCL has to offer, CCL provides a paid level of our online community — myCCL PREMIUM. Already a member? The price of membership and offered resources is subject to change,however we will always notify you before any change to your benefits. We look forward to supporting you on your leadership journey!

Basics of Conflict Management Clarifying Confusion About Conflict Types of Managerial Actions That Cause Workplace Conflicts Key Managerial Actions / Structures to Minimize Conflicts Ways People Deal With Conflict To Manage a Conflict with Another Person Additional Perspectives on Conflict Management General Resources About Conflict Management Also see Related Library Topics Note that many methods intended for addressing conflict between two people also might be considered as methods to address group conflict. Therefore, also see Conflict Management in Groups. Learn More in the Library's Blogs Related to Conflict Management In addition to the articles on this current page, see the following blogs which have posts related to Conflict Management. Library's Coaching Blog Library's Crisis Management Blog Library's Leadership Blog Library's Supervision Blog Clarifying Confusion About Conflict © Copyright Carter McNamara, MBA, PhD Within yourself when you are not living according to your values. Hampers productivity. 1. 2. 3.

Stop Breaking The Basic Rules of Presenting Putting Out the Fire: Dealing With Conflict in Your Workplace How many times have you witnessed conflict between employees create uncomfortable tension at work? No matter how hard you try to avoid it, the fire continues to burn, greatly affecting the atmosphere, which in turn affects everyone’s productivity. The truth of the matter is that on-the-job conflict is unavoidable. Fortunately, there are ways to find a resolution in a quick and professional manner. How to help extinguish conflict Here are some tips on how to extinguish the flames ignited by conflict in your workplace. Put out the fire immediately – In order to successfully resolve conflicts, you must address the situation as soon as possible.

Leadership Theories I: Situational Leadership - SpeakInBytes Have you ever thought about the differences between a leader a boss? According to some definitions, a leader is a person who influences a group of people towards the achievement of a goal while a boss is defined as a person who employs or superintends workers. Given this, who would you rather work for, and what would you rather be: a leader or a boss? If you choose your goal is to become a leader, there is a set of tools that you can apply in different situations. There is a video that gives you an overview of the main theories on leadership: Ten Leadership Theories in Five Minutes by mikezigarelli Today, I would like to focus on one of my favorite tools for communicating with followers, and that is the Situational Leadership. Source: Think, of this list, what is the style that best describes you. Source:

5 Leadership (and Life) Lessons You Learn From Your Kids A few years back, we hosted a leadership conference that featured sports leaders - players and coaches, some of whom went on to top leadership positions in politics , business, and other fields. I was surprised by how frequently they mentioned the role that their parents played in their development as top athletes and as leaders. But even more surprising were the lessons they learned from being parents - the lessons they learned from their kids! Here is a summary of behaviors that are used both by good parents, and the very best leaders. 1. 2. 3. 4. 5. [Readers of this blog will note that much of the above is based on Transformational Leadership Theory . Also, if you are interested in research on the early development of leadership, take a look at the recent special issue of the journal, The Leadership Quarterly .

Conflict Escalation Stages Six Common Misperceptions about Teamwork This post is part of the HBR Insight Center Making Collaboration Work. Teamwork and collaboration are critical to mission achievement in any organization that has to respond quickly to changing circumstances. My research in the U.S. intelligence community has not only affirmed that idea but also surfaced a number of mistaken beliefs about teamwork that can sidetrack productive collaboration. Misperception #1: Harmony helps. Actually: Quite the opposite, research shows. Misperception #2: It’s good to mix it up. Actually: The longer members stay together as an intact group, the better they do. Misperception #3: Bigger is better. Actually: Excessive size is one of the most common–and also one of the worst–impediments to effective collaboration. Misperception #4: Face-to-face interaction is passé. Actually: Teams working remotely are at a considerable disadvantage. Misperception #5: It all depends on the leader. Actually: The hands-on activities of group leaders do make a difference. J.

untitled How to develop leadership skills Innovation distinguishes between a leader and a follower Steve Jobs (founder of Apple) The following exercise will ask you 50 questions about your leadership style, and then give you an idea of your typical styles. If you are still a student you might like to answer the questions as you would if you were a manager in an organisation, rather than the way you would if, for example, you were president of a student society where the leadership style is more casual than that in most work environments. Now make a note of your scores which can vary up to a maximum of 50 for each style. Once you have finished the test go to the table below where you'll find explanations of each of the leadership styles. You can click on the chart below to go to relevant pages in our site: Leadership involves Being able to motivate & direct others Taking responsibility for the direction & actions of a team Setting objectives. How to become a leader Use initiative to act on opportunities. Antoine de Saint-Exupery