Conflict Resolution - Resolving conflict rationally and effectively - Leadership training from MindTools
Using the "Interest-Based Relational" Approach Resolve conflict effectively by treating everybody involved with respect. Conflict is an inevitable part of work. We've all seen situations where people with different goals and needs have clashed, and we've all witnessed the often intense personal animosity that can result. The fact that conflict exists, however, is not necessarily a bad thing. When you resolve it effectively, you can also eliminate many of the hidden problems that it brought to the surface. There are other benefits that you might not expect, such as: Increased understanding. But conflict can also be damaging. If you want to keep your team members working effectively, despite coming into conflict with one another, you need to stop this downward spiral as soon as you can. The Interest-Based Relational Approach . Roger Fisher and William Ury developed the IBR approach and published it in their 1981 book, "Getting to Yes." and empathetically , be emotionally intelligent techniques.
Related: Win-Win Conflict Resolution & Game Theory
• Conflict Management
• Leadership Development
• Management tips
Related: In Light of Things