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Five communication errors we all make Sometimes to solve a problem it's just a simple matter of good communication. Paul Russell gives us a quick guide to communicating well. Most of us consider ourselves great communicators. After all we communicate all day long through email, telephone, social media channels and blogs - we live in the communications age, don’t we? What Makes a Leader? - HBR Editor’s Note: It was Daniel Goleman who first brought the term “emotional intelligence” to a wide audience with his 1995 book of that name, and it was Goleman who first applied the concept to business with his 1998 HBR article, reprinted here. In his research at nearly 200 large, global companies, Goleman found that while the qualities traditionally associated with leadership—such as intelligence, toughness, determination, and vision—are required for success, they are insufficient. Truly effective leaders are also distinguished by a high degree of emotional intelligence, which includes self-awareness, self-regulation, motivation, empathy, and social skill.

I Have A Dream Speech Analysis Lesson Plan Find Every Literary Term in Martin Luther King Jr.’s Most Famous Speech Check out the lyrics and more. On August 28, 1963, Martin Luther King, Jr. led a march on Washington, D.C. The speech he gave that day is one of the best known in American history. Visual Note-taking – Some Tips and Tricks Claudio - Communication Week's Sketchnote - Flickr For many students, written note taking is difficult. What’s worse, is having to re-read the notes later. Instead, try taking down visual notes.

Core Leadership Theories - Leadership Skills From Learning the Foundations of Leadership © VeerjDOTsierpniowka Why are some leaders successful, while others fail? The truth is that there is no "magic combination" of characteristics that makes a leader successful, and different characteristics matter in different circumstances.

15 Customer Service Skills that Every Employee Needs There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that every support member can master that will drastically improve their interactions with customers. Below I'll cover the 15 most-needed skills to master this incredibly important position.

What is Leadership? - Leadership Training from Find out what makes a great leader, with James Manktelow & Amy Carlson. Leaders are people who do the right thing; managers are people who do things right. – Professor Warren G. BennisLeadership is the art of getting someone else to do something you want done because he wants to do it. – Dwight D. Eisenhower Customer Service Tips Regardless of the type of contact that you have with customers, whether it is over the phone, face-to-face, in a restaurant or shop, in an office or financial institution, in the entertainment or tourist industries, good customer service skills help everybody. A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company – word of mouth recommendations from friends and colleagues are very valuable. This page contains some simple tips that you can use to improve your customer service skills, enhance the customer’s experience and increase satisfaction.

How to develop leadership skills Innovation distinguishes between a leader and a follower Steve Jobs (founder of Apple) The following exercise will ask you 50 questions about your leadership style, and then give you an idea of your typical styles. If you are still a student you might like to answer the questions as you would if you were a manager in an organisation, rather than the way you would if, for example, you were president of a student society where the leadership style is more casual than that in most work environments.