background preloader

Conflict Resolution

Facebook Twitter

TKI 40th Anniversary. CPP's Professional Services The beauty of the TKI tool is its simplicity.

TKI 40th Anniversary

Not only are the TKI tool and its related reports easy to understand for both you and your employees, but CPP (the exclusive publisher of the TKI, MBTI®, and other assessments) offers booklets, resource training guides, and activities to support you in the implementation of your conflict management program. However, we know how busy you are and that conflict management may not be your area of expertise.

Maybe you’d appreciate someone else running the conflict management program. CPP is here to help with that, too. CPP’s Professional Services bring together the world’s most widely used assessment tools and the expert consulting advice you need to speed up organizational learning and develop your most valuable resource—your employees. Our Solutions Consultants can help develop a professional program just for you. The Five Steps to Conflict Resolution. Is there a correct way to handle conflict?

The Five Steps to Conflict Resolution

What are the effects of poor conflict management? Mentoring_conflict_resolution.pdf. The Thomas-Kilmann Model - Conflict Resolution. The Thomas-Kilmann model was designed by two psychologists, Kenneth Thomas and Ralph Kilmann, to illustrate the options we have when handling conflict.

The Thomas-Kilmann Model - Conflict Resolution

There are two dimensions in the model. The first dimension, the vertical axis, is concerned with conflict responses based on our attempt to get what we want. Thomas and Kilmann call these the Assertiveness options. The other dimension, the horizontal axis, is concerned with responses based on helping others get what they want. Five Conflict Management Styles at a Glance. An Overview of the TKI. By Kenneth W.

An Overview of the TKI

Thomas and Ralph H. Kilmann Kenneth W. Thomas and Ralph H. Kilmann (August 2015):"The Joy of Having Created the TKI Assessment! " Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. The TKI has been the leader in conflict resolution assessment for more than thirty years. More than 7,000,000 copies of the TKI have been published since 1974. Negotiate Smoothly by Understanding Conflict Styles. (This article originally appeared on Deb Calvert’s blog) In sales, ever meet someone who seems to have a natural finesse for smoothing out the rough edges in a sales negotiation and an ability to defuse tension in any conflict situation?

Negotiate Smoothly by Understanding Conflict Styles

I’ve come across a few sellers who can do this and, by watching them, I’ve learned that moving deftly through a negotiation is more about style than skill. The good news for the rest of this is that style can be learned. One of the definitions for “negotiate” is “to move through, around or over in a satisfactory manner.” As sellers we may forget this key meaning when we focus exclusively on the bargaining aspect of negotiation.

Smoothing out the rough edges and adding finesse starts with looking at the negotiation from your customer’s perspective. 8 Steps for Conflict Resolution. Whenever we are confronted by a conflict, we have three sets of needs to be negotiated: Substantive needs have to do with the "stuff" of the conflict… often the problem that we feel needs to be solved.

8 Steps for Conflict Resolution

Procedural needs relate to the process of addressing these substantive needs. Ground rules, for example, are a process step that can help ensure that all stakeholders feel included in a meaningful way. Psychological needs relate to a fostering a safe environment, one in which people are willing to take the risks involved in honestly communicating their differences, concerns and potential similarities to one another. In any dispute, all three types of needs are present and must be addressed. . Consequences of Not Resolving the Conflict. Conflict Resolution Skills: Turning Conflicts into Opportunities. Understanding conflict in relationships Conflict arises from differences, both large and small.

Conflict Resolution Skills: Turning Conflicts into Opportunities

It occurs whenever people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. Conflict Resolution Network. To download this CR Trainers Manual - 2nd edition (2008), scroll down to the bottom of this page.

Conflict Resolution Network

Each of the 19 chapters is a separate downloadable file. There is no charge, but please read the information here first to understand what it is and the conditions of use. The CR Trainers Manual: 12 skills is a comprehensive guide to running highly successful Conflict Resolution sessions. It offers teaching material, group and individual exercises and handouts for over 50 hours of instruction on the 12 skills of Conflict Resolution.You'll find comprehensive information on the twelve skills of Conflict Resolution: Win/win Approach, Creative Response, Empathy, Assertiveness, Cooperative Power, Managing Emotions, Willingness to Resolve, Mapping, Designing Options, Negotiation, Mediation and Broadening Perspectives.

Each chapter starts with clear guidelines for constructing training slots of different lengths. You may translate any part into other languages. Introduction: Online learning centre - Resources. What's online learning?

Online learning centre - Resources

Our online learning centre has free courses to teach you skills and strategies to help you at work. They’re interactive and let you learn at your own pace. The courses take around 20 - 30 minutes to finish and you can access them from your desktop and most mobiles and tablets. Available courses Our range of online learning courses include: Hiring employees.

Effective dispute resolution - Best Practice Guide - Resources. Redirect Notice. Nflict Resolution training resources - TrainerActive, Training Activity Portal. 50 Activities for Conflict Resolution - Jonamay Lambert, Myers Selma. 50 Activities for Conflict Resolution > 50 Activities for Conflict Resolution - Pg. ie. Ten Conflict Resolution Activities from WorldGAMES - WorldGAMES Business Training. Nflict workshop ideas, activities. 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise. Written for the Trainers and Facilitators section - Newsletter 1 inShare5 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept.

4-word-build, A Conflict Resolution Exercise and Teamwork Exercise

It also identifies that we usually do not have such a shared vision - but that we can create one. The exercise can also provide an insight into the ways in which decisions are made within any given team or group, and as such is an excellent teamwork exercise. Choose a word, idea or concept that you want the group to explore. This could be: *An idea you are providing some training in - for example I have used it for the words 'Mediation', 'Conflict', 'Teamwork', 'Communication' etc.. *A new initiative in your organisation - the exercise will enable you to find out what people's understanding of it is at the moment. *A difficult situation that it has been hard to discuss - for example it could be 'smoking breaks' or some other issue.

The exercise: 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise. Activities for Conflict Resolution - 2 Activities.pdf. Activities for Conflict Resolution - 2 Activities.pdf. Mediation and conflict management - Australian Human Resources Institute. Thomas Gordon (psychologist) Dr. Thomas Gordon (March 11, 1918 – August 26, 2002) was an American clinical psychologist and colleague of Carl Rogers. He is widely recognized as a pioneer in teaching communication skills and conflict resolution methods to parents, teachers, leaders, women, youth and salespeople.

The model he developed came to known as the Gordon Model or the Gordon Method, a complete and integrated system for building and maintaining effective relationships. Gordon strongly believed that the use of coercive power damages relationships. Thomas Gordon (psychologist) Conflict Resolution Training Courses. Course information Learn how to deal effectively with conflict, dominant personalities and barriers to effective communication.

View dates and REGISTER now Download below the Professional Development short courses brochure Suitable for: Conflict Resolution Training Courses. Course information Learn how to deal effectively with conflict, dominant personalities and barriers to effective communication. View dates and REGISTER now Download below the Professional Development short courses brochure. Conflict Resolution Training in Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Parramatta. Tailored Delivery - standard We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team and targeted at your learning goals.

We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price. Mediation & Conflict Resolution Training, Fighting Fair. Mediation & Conflict Resolution Training The course This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. Conflict Resolution Network. Conflict Resolution Training Course.