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Service Design Network

Service Design Network
more news Touchpoint Vol. 5 No. 3 – Highlights Discovering the Beautiful in ‘Service as Expression’ Authors: Kipum Lee Beauty is not at the forefront of the service design practice because we have become used to thinking of services as statements as opposed to expressions. Consider this navigation element found in many services: a signboard…

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Pasta&Vinegar New topic, new project line here: the repair and maintenance practices of electronic objects. Nothing fancy so far, I'm just writing a research grant. But, as usual, it's hard not to start the project before getting the grant.

Female Game Character Concept: Chapter 1 - Create a Solid Design by Marc Brunet In the first chapter of this exclusive new series we will explore various ideas in Photoshop and create a polished draft of the best one! Introduction This tutorial will cover every step in the creation of a concept for a female game character. Patty Azzarello's Business Leadership Blog » Blog Archive » Customer Cost or Care? I have been traveling to and from the UK this past week. Due to a canceled outbound flight/lost bag situation, which took more than a week of phone calls to four different service centers to “resolve”, I have had an opportunity to observe various businesses and their attitudes and strategies for customer care. It all starts with one executive decision. There is a single, primary, strategic decision that every company has to make with regard to how much “care” their customer service staff provides. It’s binary.

Designing for Service: Creating an Experience Advantage Design We are surrounded by things that have been designed—from the utensils we eat with, to the vehicles that transport us, to the machines we interact with. We use and experience designed artifacts everyday. Yet most people think of designers as only having applied the surface treatment to a thing conceived by someone else. Eli Blevis created an illustration to emphasize the gulf between the general public’s notion of design and designer’s views of design (Blevis et al., 2006) (see Figure 19.1). Figure 19.1 – A caricature of the popular conception of design vs. all other concepts.

9 Excellent Tools for Design Mockups So you've just taken some killer photos with your new DSLR, or you captured a great video with your iPhone — what's next? While it feels natural to just post media quickly to your Facebook Page, sometimes great photos or video need their own home in the form of a personal website. But on the other hand, it's not easy to make a website layout that complements rich media. In order to make a great website, professional web designers take advantage of mockup tools to analyze layout, design and functionality. Taking advantage of these applications (some of which are 100% free) is a wise move — especially if you're interested in creating a professional website for your photography or video. We've rounded up nine applications that can help you get the most out of designing your web layout.

Mental models Open Access We believe in Open Access and the democratization of knowledge. Unfortunately, world class educational materials are normally hidden behind payment systems or in expensive textbooks. If you want this to change, you should help us out! Balsamiq Take a second. Let it sink in. The first impression might be disorienting. Welcome to the Virtual Crash Course in Design Thinking Welcome to the’s Virtual Crash Course resource page! We know not everyone can make a trip to the to experience how we teach design thinking. So, we created this online version of one of our most frequently sought after learning tools. Using the video, handouts, and facilitation tips below, we will take you step by step through the process of hosting or participating in a 90 minute design challenge. If you choose to participate, in 90 minutes you will be taken through a full design cycle by participating in The Gift-Giving Project.

Experience Economy Strategies: Adding Value to Small Rural Businesses Introduction Nationally, the number of small, independently owned businesses is substantial, accounting for over 90% of all U.S. business activity (Scarborough & Zimmerer, 2006). Small firms also comprise a majority of rural business establishments (U.S. Small Business Administration, 2004) and are central to rural economic development (Muske & Stanforth, 2000; Muske, Stanforth, & Woods, 2004). How do I make games? A Path to Game Development - Game Programming When I talk to people looking to get into game development some of the first things I often hear fall along the lines of, "How do I make games?" or "I want to make a game like Quake/Everquest/Starcraft and…". The first is just way out of the realm of answerability, as there are too many aspects to possibly go into, and each of those components can be infinitely complex.

Empowered by Josh Bernoff In a world where you need to depend on your staff to reach out to increasingly empowered customers, you won't get very far if your employees don't believe in what you're doing. I mention this now because of two items I've noticed -- employees in commercials and the data we collected on employee advocacy. First, as noted in an article in Advertising Age, more and now more companies are now putting actual staff front and center in their advertising. As they nicely put it: "While employees have always been the front line of customer interactions for brands, particularly those in the service industry, a number of factors of late have brought them more to the fore, including a more transparent and socially engaged society, a still-fragile economy where everyday value trumps aspirational brand attributes, and an ongoing lack of trust in corporate America and CEO spokespeople."

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