Multi Site Support, Help Desk Software - ManageEngine ServiceDesk Plus It can pose a major trouble for your help desk technicians, if your organization is spread across buildings, regions, or countries. Each business unit can function on its own organizational rules and can also have different operational hours. When operational hours differ, the request logged from one unit may not be solved at the help desk which is at another site. In such cases the request waits in the queue until the next day for the technicians and hence further delaying the time taken to resolve each issue. The issue can be the same in cases where the public holidays are differ across sites.
PuTTY Download Page Home | FAQ | Feedback | Licence | Updates | Mirrors | Keys | Links | Team Download: Stable · Snapshot | Docs | Changes | Wishlist PuTTY is a free implementation of SSH and Telnet for Windows and Unix platforms, along with an xterm terminal emulator. It is written and maintained primarily by Simon Tatham. The latest version is 0.70. Download it here. Renosite (code name: CDEOp) Please take the time to read and understand the reasoning behind this product. This site is dedicated to a special project that has been missing in the computer industry.
IT Services, IT Consulting What is the difference between a call centre, a help desk and an IT service desk (ITSD)? With over 10 years experience in IT, we break down what an IT service desk is, the pros and cons of various ITSD models and the types of organisations they’re suited to. There are a number of ways to implement an IT Service Desk. Need to install Windows from a USB stick? Try WinToFlash When you need to install (or reinstall) Windows then normally you’ll reach for the regular CD/ DVD. But this is slow, easily scratched if you leave it lying around, and of, course, won’t be any use at all if your target system doesn’t have a working optical drive. And that’s where WinToFlash comes in.
How To Fix Your Wireless Network - Part 1 Mon, 08 Oct 2007 10:08 Eric Geier Introduction Wireless networks are a wonderful thing. Cerowrt CeroWrt is a project built on the OpenWrt firmware to resolve the endemic problems of bufferbloat in home networking today, and to push forward the state of the art of edge networks and routers. Projects include proper IPv6 support, tighter integration with DNSSEC, and most importantly, reducing bufferbloat in both the wired and wireless components of the stack. The CeroWrt 3.10 series of builds include the following features and capabilities:
very good service blog: customer service stories Customer service skills What are the key customer service skills? The key customer service skills required to deliver great customer service are subject to much attention in many businesses. On this list, we have organised what we believe to be the most important under three categories which constitute the main steps of a customer service interaction cycle. Of course all the steps included below are not necessary in all cases especially if the customer is going to receive what he/she asks for within a short time frame.
Bufferbloat I received the following question today from Ralph Droms. I include an edited version of my response to Ralph. On Thu, Jun 20, 2013 at 9:45 AM, Ralph Droms (rdroms) <firstname.lastname@example.org> wrote: Someone suggested to me that bufferbloat might even be worse in switches/bridges than in routers. True fact? If so, can you point me at any published supporting data? Customer Zealotry: Where 'Soft' Skills Meet Hard Results, Part 1 The quality of relationships inside a company is the leading indicator of how well the organization collectively serves its customers. When employees treat each other generously and are honest and vulnerable with one another, these “soft” skills trickle out to affect the brand in surprisingly powerful ways. Simply put, customer experience is the one place where your employees’ soft skills have hard business results. We call the strong internal motivation to not simply satisfy the customer but to genuinely care for what kind of day they're having “customer zealotry.”
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