What is CRM (customer relationship management)? - Definition from WhatIs.com Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns. CRM software CRM software consolidates customer information and documents into a single CRM database so business users can more easily access and manage it. Common features of CRM software include:
How to Detect Lies - body language, reactions, speech patterns Interesting Info -> Lying Index -> How to Detect Lies Become a Human Lie Detector (Part 1) Warning: sometimes ignorance is bliss. Tapping our powers of persuasion Most psychologists will read this “Questionnaire” with Robert Cialdini, PhD. That may or may not be true, but according to Cialdini, that statement is powerfully persuasive because we tend to go along with our peers. Cialdini, who retired last year from a teaching and research position at Arizona State University in Tempe, Ariz., is a renowned expert in the science of swaying. Smarts: It's Not How Much You Learn That Matters. It's How Much You Remember Forgetting follows a pattern. There are steep drop offs in retention after 60 minutes and after 24 hours. Immediately after learning something, you will be able to retrieve a great deal of information. But then you will forget the information rapidly if you do not review it - first within an hour and then within a day.