Mélodie - The Australian Taxation Office’s Management of Risks Related to the Rapid Implementation of COVID-19 Economic Response Measures. David -Digital customer-service operations: Four steps to a better future. For telcos, banks, insurers, energy retailers, and others in similar service-based industries, it has always been difficult to stand out from the crowd.
With limited opportunity to differentiate their product offerings beyond geographic coverage, these businesses typically compete by offering a combination of low prices and a good customer experience to drive acquisition and retention. A key challenge for such organizations is ensuring that they can deliver each of those elements without compromising the other.
The pressure on both sides is becoming more acute. Incumbents are facing intense competition from new, digital-native market entrants, leveraging others’ infrastructure and offering radically different sales, service, and support models. This disruption, along with saturated markets in many sectors, has triggered a war for share that has driven margins down to historically low levels. Companies can succeed by doing three things well: Simplicity in design. Brève - Measures and Methodology for International Comparisons of Health Care System Performance: Final Report. In 2020, the Immediate Office of the Secretary of the Department of Health and Human Services (HHS) sought to identify measures that could improve the ability of the United States and other countries to learn from international comparisons of health system performance.
To inform the identification of measures for international comparison that could eventually be proposed to the Organisation for Economic Co-operation and Development (OECD), RAND Corporation researchers worked with a diverse group of 15 experts in quality measurement, clinical care, and health economics to generate and prioritize potential measure constructs that align with HHS priorities and are particularly promising for international comparisons. This research was funded by the Office of the Assistant Secretary for Planning and Evaluation and conducted by the Payment, Cost, and Coverage Program within RAND Health Care.
This report is part of the RAND Corporation research report series. Brève - COVID, Evaluation, Performance Measurement, and What Comes Next. Chantal B. - Using AI effectively in policy starts by knowing what concerns citizens. This article is written by Natalia Grau, Marketing Manager at Citibeats To generate innovative solutions that respond to social needs, we need to know the needs of citizens.
To structure needs from a policymaking standpoint, the concerns of those same individuals and their perceptions with respect to reality must be considered. Countless real-world cases prove that "perception is reality". Understanding what these perceptions are is therefore indispensable. Mélodie - Learning from a Living Archive: Rejuvenating Child and Youth Rights and Participation. This paper reflects the findings of the first phase of the REJUVENATE project, which set out to understand and map approaches to integrating children, youth, and community participation in child rights initiatives.
The project did this through a scoping of existing practitioner and academic literature (developing a project-based literature review matrix), a mapping of key actors, and the development of a typology of existing approaches. Brève - 2021 01 29 private sector protecting civic space freeman et al. Brève - NZ Auckland. PaPol - AI chatbot to replace and improve governmental e-services — e-Estonia. Have you ever felt an urgent need to communicate with the state authorities after business hours?
Or found yourself in a situation when you are not sure which public power is responsible for specific services? You are not alone, and the Estonian state has understood that there are many like you out there. To efficiently solve these recurring problems, Estonia will be launching a national #AI chatbot called Kratt with a focus on providing the best user experience possible. Talk to the state whenever wherever Information System Authority (who coordinates the development and administration of information systems) and the Police and Border Guard Board will be the first public institutions to test the central chatbot model. One chatbot for all Before establishing the solution, exhaustive research will be conducted to analyze technical background, capabilities, and opportunities and map the test period’s bottlenecks.
Christina - Webinaire sur la gouvernance et les fiducies de données. L’équipe du TIESS termine en ce moment une première étape d’une synthèse de connaissances sur le sujet de la gouvernance des données et des fiducies de données.
Une première présentation de cette synthèse a eu lieu le 3 décembre 2020 sous la forme d’un webinaire en anglais et avec la participation de Sarah Gagnon-Turcotte, Directrice du Laboratoire de recherche appliquée de Nord Ouvert. Résumé de la présentation du 3 décembre 2020 L’émergence des fiducies de données (data trusts en anglais) est liée à la nécessité de cultiver et rehausser la confiance des utilisateurs et utilisatrices de plateformes numériques envers les organisations qui collectent, utilisent et partagent les données acquises.
De nombreuses controverses sont liées aux fiducies de données. On leur a notamment reproché leur opacité et leur récupération par de grandes entreprises, telle Sidewalk Labs, une compagnie sœur de Google inc. Brève - Government sets out new plans to help build trust in use of digital identities. Public invited to contribute to draft rules around data protection, security and inclusivity Part of work to help people prove who they are without the need for physical documents Aim is to make people’s lives easier and boost the country’s £149 billion digital economy The government has today published its draft rules of the road for governing the future use of digital identities.
It is part of plans to make it quicker and easier for people to verify themselves using modern technology and create a process as trusted as using passports or bank statements. Digital identity products allow people to prove who they are, where they live or how old they are. Brève - OECD AI Policy Observatory Portal. Pierre - OQI Perceptions des inégalités COVID 19. Alexandru - Redesigning public-sector customer experiences for equity. Racial inequities in the United States have been well documented.
In 2016, the median white family had more than ten times the wealth of the median Black family. Black Americans have also been disproportionately affected by the COVID-19 pandemic, with higher rates of health and economic disruption. There continues to be evidence that these inequities are reflected in Americans’ experiences with public-sector services, which can also result in different outcomes. For example, a study conducted by the National Community Reinvestment Coalition found that 43 percent of the time, white applicants to the Paycheck Protection Program (PPP) received more favorable treatment than their Black counterparts. Brève - Investissement Internet haute vitesse en Ontario. Le gouvernement de l'Ontario investit 10,9 millions de dollars pour offrir un service Internet à large bande plus rapide à plusieurs villes et communautés des Premières Nations du Nord de l'Ontario.
En investissant dans l'amélioration de l'accès Internet, l'Ontario contribue à combler le fossé numérique et à créer davantage de possibilités économiques pour les résidents et les entreprises du Nord. Brève - La lettre de la DAJ - N° 311 - 11 février 2021. A la suite de l’annonce en juillet 2020 par le Président de la République d’un plan de relance de 100 milliards d’euros, une première enveloppe estimée à 1,5 milliards sera allouée aux territoires ultra-marins.
Le Premier ministre a saisi, par lettre du 9 novembre2020, le Conseil économique, social et environnemental (CESE) pour avis sur la déclinaison de ce plan dans les territoires d’Outre-Mer notamment pour réduire les délais de paiement aux entreprises, dépasser les difficultés rencontrées dans l’exécution des projets, consommer davantage les crédits européens ou encore assouplir les normes tout en garantissant la sécurité juridique. Ainsi, dans son avis du 26 janvier 2021 rendu en Assemblée plénière(1), le CESE a formulé une série de préconisations. Olivier - AIHR HR Competency Framework. Brève - Upskilling Government leaders in data and statistical literacy – Office for Statistics Regulation. As part of our work on statistical leadership, the Office for Statistics Regulation (OSR) is hosting a series of guest blogs. The first in the series is from James Kuht, from the Number 10 Data Science Team, who has been leading development of the Data Masterclass for Senior Leaders.
Brève - National Data Strategy. Ministerial foreword When I became Digital Secretary, I vowed to be unashamedly pro-tech. This has to begin with data. Data is now the driving force of the world’s modern economies. It fuels innovation in businesses large and small, and has been a lifeline during the global coronavirus pandemic. The fact that governments, businesses, organisations and public services were able to share vital information quickly, efficiently and ethically during the pandemic has not only saved countless lives, but has enabled us to work from home, keep the economy running and stay connected with loved ones during a period of unprecedented disruption. This National Data Strategy aims to do exactly that, building on our manifesto pledge to improve data use in government, and going further. Matthieu - Rapport Finlande. Christina - Province helping industry power up with clean electricity.
In partnership with the Government of Canada, the Province and BC Hydro are reducing rates and lowering the costs of connecting to the electricity grid to help industries, public transportation agencies and neighbourhood energy systems reduce greenhouse gas emissions and attract new clean tech industries to British Columbia. “From the shock of a global pandemic to the threat of a changing climate, the challenges we face today also present opportunities as we build a brighter future after COVID-19,” said Premier John Horgan.
“Today we are announcing plans to make it more affordable for industries to power up with clean B.C. electricity — helping spur new investment and job creation while reducing carbon pollution.” BC Hydro will provide new CleanBC industrial electrification rates that will offer a discount on BC Hydro’s standard industrial rates to: Quotes: Seamus O’Regan, Canada’s Minister of Natural Resources, on behalf of Catherine McKenna, Minister of Infrastructure and Communities –