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The Command and Control Model is Outdated, Even The Military Says So! Neuralink and the Brain's Magical Future. Who should pay for support functions? Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience. Improving customer experience is often a top business priority, but what about employee experience?

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards do. Gallup has found that a staggering 87% of employees worldwide are not engaged, but companies with highly engaged workforces outperform their peers by 147% in earnings per share.

I’d argue that companies already know how to improve employee experience: All they have to do is apply to their HR practices the principles of customer experience design that their marketing and operations teams probably already use. Applying customer experience strategy to employee experience begins with needs-based segmentation, grouping employees into clusters based on their wants and needs. Kathryn Schulz: On being wrong. Style that’s sustainable: A new fast-fashion formula. Stylish, affordable clothing has been a hit with shoppers.

Style that’s sustainable: A new fast-fashion formula

Now companies are trying to reduce its social and environmental costs. The early 21st century has been good to the apparel industry. Thanks to falling costs, streamlined operations, and rising consumer spending, clothing production doubled from 2000 to 2014, and the number of garments purchased each year by the average consumer increased by 60 percent. Fast fashion has been a particularly hot segment and a source of enviable growth for some clothing companies. The Hive is the New Network. What's the organizing principle of today's digital workplace? Wat als ... een beelddenker zich ontpopt tot organisatiecoach? - Numentum. Rose-Lynn Fisher /Topography of Tears. The Topography of Tears The Topography of Tears is a study of 100 tears photographed through an optical microscope.

Rose-Lynn Fisher /Topography of Tears

Scientists From Germany Show That Water Has Memory. This Video Blows My Mind. Donald Trump tries out a new campaign tactic: saying sorry. Donald Trump marked the relaunch of his struggling presidential campaign with a shock new tactic: an apology.

Donald Trump tries out a new campaign tactic: saying sorry

“Sometimes in the heat of debate and speaking on a multitude of issues, you don’t choose the right words or you say the wrong thing,” he told a rally in North Carolina on Thursday night. Jezelf hervinden & ontwikkelen. The Human Capital Crisis: RippleWorks Research Report. De partydrug XTC is een revolutionair medicijn. Political Poison and Collective Trauma. An essay by Michael Meade Amidst the speed of changes occurring in both nature and culture it takes very little to tear the skin of civilization and reveal massive and festering emotional wounds full of fear, rage, resentment and vengeance.

Political Poison and Collective Trauma

One Earth, Two Social Fields. Uplift Connect. The Most Dangerous Notion in “Reinventing Organizations” The Most Dangerous Notion in “Reinventing Organizations” by Jessica Prentice It was a warm and dry September day in 2015 when I drove from the San Francisco Bay Area up to Clear Lake, California, to visit a friend.

The Most Dangerous Notion in “Reinventing Organizations”

Kabinet presenteert lijst met eerlijke kledingmerken. The Ultimate Guide To Writing Your First Book — Be Yourself. Geostrategic risks on the rise. In a new survey on globalization, the share of executives identifying geopolitical instability as a very important business trend has doubled in two years.

Geostrategic risks on the rise

Executives are likelier than ever to believe that geopolitical and domestic political instability will affect global business and their own companies in coming years, according to the newest McKinsey Global Survey on globalization. In two years’ time, the share of respondents identifying geopolitical instability as a very important factor affecting their businesses has doubled—the largest increase for a given trend since we began surveying executives on this topic a decade ago.

Most respondents expect that geopolitical, political, and macroeconomic instability—which, taken together, we call geostrategic risks—will affect their companies, with decidedly negative implications for profits. Yet a vast majority say their organizations are not yet taking active steps to address these issues. Aantal langdurig zieken nam nog nooit zo snel toe. Study of Holocaust survivors finds trauma passed on to children's genes.

Genetic changes stemming from the trauma suffered by Holocaust survivors are capable of being passed on to their children, the clearest sign yet that one person’s life experience can affect subsequent generations.

Study of Holocaust survivors finds trauma passed on to children's genes

They also analysed the genes of their children, who are known to have increased likelihood of stress disorders, and compared the results with Jewish families who were living outside of Europe during the war. “The gene changes in the children could only be attributed to Holocaust exposure in the parents,” said Yehuda. Resilience Trailer - KPJR Films. Sting talks about ayahuasca - full interview - Time for Change. Artikel Geuzinge van TcP14 01. Les représentants - Les recherches de Peter Schlötter - constellations-je-nous. Dans son étude, Peter Schlôtter aborde dans une démarche scientifique le phénomène de la perception représentative.

Les représentants - Les recherches de Peter Schlötter - constellations-je-nous

Comme nous l'avons dit précédemment, les études de cas et diverses analyses en disent beaucoup sur l'efficacité des constellations systémiques, mais très peu sur le processus en lui-même. Peter Schlôtter s'est intéressé dans ses travaux à la question de savoir si le postulat suivant peut être scientifiquement prouvé : "Divers représentants se trouvant dans une même situation expriment la même chose et leurs réponses ne sont pas dues au hasard ou induites par leur propre vécu. " En 2005, Peter Schlötter a écrit une thèse qui se donne pour objet d'apporter un démenti empirique à l'affirmation : "Ce que vivent les représentants (au cours d'une constellation) est un produit du hasard". Cette thèse a été soumise à un test dans le cadre d'une étude expérimentale. The Next Big Thing in Design — IDEO Stories.

The Next Big Thing in Design.

The Next Big Thing in Design — IDEO Stories

BrekendNieuws: 'Kanker wordt altijd veroorzaakt door stress en chemo helpt niet' How to hold space for yourself first - Heather Plett. Anytime we can listen to true self and give it the care it requires, we do so not only for ourselves but for the many others whose lives we touch. – Parker Palmer, Let your Life Speak When I shared my post about what it means to hold space for people and it went viral, I learned this… This desire to hold space well for other people is vast and diverse.

The container for the “U-process dive” is essential – DIAMOND LEADERSHIP. Why do I strongly believe that before starting any “U-process dive” we need to create impeccable container? At the very beginning, I want to point out that this writing comes purely from our experience and practices in the real world. PTSD is a chronic impairment of the body sense: Why we need embodied approaches to treat trauma. RSA Shorts - The Power of Empathy. Moet je verhalen vertellen om een echte leider te zijn?

The vagus nerve, emotions and the difficulty with mindfulness practices. “Now, many people who don’t know a lot about trauma think that trauma has something to do with something that happened to you a long time ago. In fact, the past is the past and the only thing that matters is what happens right now. And what is trauma is the residue that a past event leaves in your own sensory experiences in your body and it’s not that event out there that becomes intolerable but the physical sensations with which you live that become intolerable and you will do anything to make them go away.” (Bessel van der Kolk) Last week, during a two-day deep cleaning/paint prep binge (see the kitchen ceiling to the right!) , I listened to a recorded talk by Bessel van der Kolk given at the May 2011 22nd Annual International Trauma Conference. 28 Years of Stock Market Data Shows a Link Between Employee Satisfaction and Long-Term Value.

Does employee satisfaction improve firm value? The answer to this question is not obvious. While it seems natural that satisfaction will facilitate worker recruitment, retention, and motivation, investing it is costly. So the question is, do the benefits outweigh the costs? The answer is a resounding yes. EASI en Torfs opnieuw op nr. 1 Best Workplaces - WisKeys. Landbouwreus Monsanto moet in Den Haag terechtstaan wegens misdaden tegen de menselijkheid.

Heb jij iets geleerd vandaag? – Een sudburyschool perspectief op leren. Dr. Fastcoexist. These days, we have high expectations of what companies should be. Vooral baas schuld van burn-out. Healing Our Collective Trauma. Can Trauma be Passed on through our DNA? The Therapeutic Use of Ayahuasca. Talk Details - How childhood trauma affects health across a lifetime. How Business Leaders Can Help Foster Mental Health In The Workplace. Psychedelics Could Trigger A 'Paradigm Shift' In Mental Health Care. Yiannis Gabriel: Organizations in a state of darkness: Towards a theory of organizational miasma. Wat er met je hoofd gebeurt als je het lichaam vergeet. Fake It Til You Make It? Not So Fast. Help Your Team Manage Stress, Anxiety, and Burnout. Scientists discover the on-off switch for human consciousness deep within the brain. Dadirri: An Indigenous Approach To Healing Trauma. SongwritingWith:Soldiers.

Portraits of Soldiers Before, During and After Going to War. Contempt and arrogance at the root of poor leadership. Pain that is Not Transformed, Will be Tweeted. Out of the Darkness — Accountability for Torture. Trauma Workers Find Solace In A Pause That Honors Life After A Death. Human performance analytics are coming to an office near you. Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity.

Group Cultures. Implementation Plan Template: Easy-to-use Steps & Example. The CEO guide to boards. We Need To Switch Our Mental Models From Hierarchies To Networks. Hierarchy of Opportunity. The OS Canvas – The Ready – Medium. Should Companies Follow Ben and Jerry's Lead in Wages? The Systems Thinker ‹ Log In. Nederlandse gevangenen krijgen sleutel eigen cel. Ahead of the curve: The future of performance management. Beyond the Holacracy Hype. It’s Time to Become Future Fit Today. Our biggest blindspots as CEOs — Signal v. Noise. Beter leiderschap bij zelfsturing - nieuworganiseren.nunieuworganiseren.nu.

Tackling Indonesia’s diabetes challenge: Eight approaches from around the world. The Next Big Thing in Design — IDEO Stories. Managers: Neuroscience Research Suggests Loosening Your Reins. What You Read: The 10 Most Popular s+b Articles of 2015. 20 Questions for Business Leaders.