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Hello, World: Artificial intelligence and its use in the public sector. Government sets out new plans to help build trust in use of digital identities. Public invited to contribute to draft rules around data protection, security and inclusivity Part of work to help people prove who they are without the need for physical documents Aim is to make people’s lives easier and boost the country’s £149 billion digital economy The government has today published its draft rules of the road for governing the future use of digital identities.

Government sets out new plans to help build trust in use of digital identities

It is part of plans to make it quicker and easier for people to verify themselves using modern technology and create a process as trusted as using passports or bank statements. Digital identity products allow people to prove who they are, where they live or how old they are. They are set to revolutionise transactions such as buying a house, when people are often required to prove their identity multiple times to a bank, conveyancer or estate agent, and buying age-restricted goods online or in person. The new ‘trust framework’ lays out the draft rules of the road organisations should follow. Notes to editors.


Mélodie - IT leadership in the next normal. Territoires innovants en Économie sociale et solidaire liaison et transferts. Mélodie - Balado 3 - Cybersécurité, plus qu'une menace virtuelle. Mélodie - 7 security practices that enable mission outcomes. Written by Steve Caimi and Peter Romness Jan 28, 2021 | FEDSCOOP Steve Caimi is a security specialist Cisco with nearly 25 years in cybersecurity.

Mélodie - 7 security practices that enable mission outcomes

Peter Romness, cybersecurity principal at Cisco, brings over a decade of experience advising IT leaders in the U.S. government. There’s no shortage of things to do in cybersecurity. 2020 in particular posed acute challenges for federal agencies as they pushed forward a range of new cloud-based tools to support and secure the remote workforce. Now, as IT leaders evolve their strategies for 2021, questions about security will be top of mind for many. For instance, which IT security practices contribute the most to successful mission outcomes? The urgency to integrate, modernize IT security globally Public sector leaders are not alone in their journey to improve security practices.

That is why Cisco recently partnered with the Cyentia Institute to conduct an expansive study of current security practices. This is good news for agencies. Brève - Action plan on Integration and Inclusion 2021-2027 : Digital public services as an enabler. PP - AI chatbot to replace and improve governmental e-services — e-Estonia. Have you ever felt an urgent need to communicate with the state authorities after business hours?

PP - AI chatbot to replace and improve governmental e-services — e-Estonia

Or found yourself in a situation when you are not sure which public power is responsible for specific services? You are not alone, and the Estonian state has understood that there are many like you out there. To efficiently solve these recurring problems, Estonia will be launching a national #AI chatbot called Kratt with a focus on providing the best user experience possible. Talk to the state whenever wherever Information System Authority (who coordinates the development and administration of information systems) and the Police and Border Guard Board will be the first public institutions to test the central chatbot model. 2020 in review: Tech policy adjusts to new norm of telework in pandemic.

Written by Billy Mitchell Dec 29, 2020 | FEDSCOOP The year 2020 will be remembered as one when federal policymakers swung from being telework-hesitant to all-in on allowing personnel to perform their jobs remotely to keep them safe.

2020 in review: Tech policy adjusts to new norm of telework in pandemic

Amid the Trump administration‘s normal rhythm of IT and tech-related policy updates in 2020, the COVID-19 pandemic hit, forcing the federal government to issue rapid guidance to keep federal agencies and operations running smoothly during mandates for social distancing. While some agencies had telework policies in place prior to the arrival of the coronavirus stateside, many didn’t — and almost none had put them into action at the scale they would during the pandemic. But in a matter of days, that would all change, as administration leaders issued new policies that guided how the government operated in a remote and virtual way for the remainder of 2020, and perhaps longer. 2020 in review: COVID-19 accelerates congressional modernization. Written by Sara Wilson Dec 30, 2020 | FEDSCOOP Philadelphia’s yellow fever outbreak in 1793 and the 1918 Spanish flu couldn’t do what the COVID-19 pandemic did for Congress this year: force it to reckon with its historical objection to institutional change.

2020 in review: COVID-19 accelerates congressional modernization

The House of Representatives established the Select Committee on the Modernization of Congress in January 2019. And since then, most of the committee’s work has been treated as recommendations, rather than as a call for urgent and necessary action. That is until the pandemic hit. Throughout 2020, COVID-19 has proven the importance of a congressional modernization committee and provided a springboard to largely bypass the typical staunch opposition to modernization efforts such as remote work and proxy voting. Remote work options The House quickly recognized the need to transition to remote work in the early days of the pandemic.

Data analytics and security platforms play key role in cloud migration. Written by FedScoop Staff Dec 31, 2020 | FEDSCOOP Even though cloud migration has been a mantra for federal agencies over the past decade, the pandemic made it starkly clear that all agencies have not modernized at the same pace.

Data analytics and security platforms play key role in cloud migration

Third-party research compiled by Splunk indicates that cultural barriers among public sector leaders may be keeping government from taking full advantage of cloud benefits. However, the research also shows that agencies are looking more to FedRAMP-authorized cloud services to help them speed up digital services. Papol - Women in digital coaching and mentoring. The women in digital programs are for women working in digital roles across government.

Papol - Women in digital coaching and mentoring

The programs aim to help women develop leadership skills, increase their numbers in leadership roles and reduce barriers to career progression. The women in digital programs are available for females, including feminine identifying, as well as non-binary people, at different stages of their career. The goal is to attract talented women with IT skills to the Australian Public Service (APS), to retain them and to increase the gender diversity of senior IT employees. Back to top Executive mentoring program (EL2) The Dell Women in IT Executive Mentoring (WITEM™) program is for talented Executive Level 2 (EL2) women in the APS, who want to progress as a leader within the digital landscape.

Mélodie - How IT modernization has helped HUD better manage its finances. Written by Dave Nyczepir Jan 4, 2021 | FEDSCOOP IT modernization proved critical to the Department of Housing and Urban Development issuing a clean, audited financial statement for the first time in eight years in December.

Mélodie - How IT modernization has helped HUD better manage its finances

HUD began working with the General Services Administration’s IT Centers of Excellence (CoE) in the summer of 2018 on its data analytics, contact centers, cloud adoption and customer experience. And after recently completing Phase 1 of work with the CoEs, the department was able to audit 14 areas it couldn’t previously account for in its statement. “The financial infrastructure and reporting in the IT systems at HUD were fairly weak,” Chief Financial Officer Irv Dennis told FedScoop.

Mélodie - Zero Trust: Evolving Government Cybersecurity — A FedScoop Special Report. In the age of the cloud, cybersecurity can no longer be defined by the perimeter of a network.

Mélodie - Zero Trust: Evolving Government Cybersecurity — A FedScoop Special Report

This has become more apparent than ever as millions of federal workers were sent home last March when the coronavirus and the need to socially distance forced mass telework across the government, with much of the workforce still working remotely today. In such a model, with personnel logging into applications from remote locations and without the ability to physically identify a user on a network is that person, zero trust is a must. A zero-trust security architecture is one that users on a network are not trusted by default and instead required to provide credentials and earn authorization, typically with continuous validation, anytime they move around a network. It’s a concept that’s catching on across the federal government. Mélodie - Information Technology: DOD Software Development Approaches and Cybersecurity Practices May Impact Cost and Schedule.

What GAO Found GAO reported in June 2020 that, of the 15 major Department of Defense (DOD) information technology (IT) programs selected for review, 11 had decreased their cost estimates as of December 2019.

Mélodie - Information Technology: DOD Software Development Approaches and Cybersecurity Practices May Impact Cost and Schedule

The decreases in cost estimates ranged from a .03 percent decrease to a 33.8 percent decrease. In contrast, the remaining four programs experienced increases in their life-cycle cost estimates—--two with increases exceeding 20 percent. Program officials reported several reasons for the increases, including testing delays and development challenges. Ten of the 15 programs had schedule delays when compared to their original acquisition program baselines. PaPol - OCDE - Digital Economy Outlook 2020. Launch presentation highlights Watch highlights from the presentation of the Digital Economy Outlook by OECD Deputy Secretary-General Ulrik Vestergaard Knudsen and Director for Science, Technology and Innovation Andrew Wyckoff:Watch the full launch event with Choi Ki-young, Minister of Ministry of Science and ICT Korea; Jung Hee-Kwon, Director-General for the International Cooperation Bureau, Ministry of Science and ICT Korea; Paola Pisano, Minister of Technological Innovation and Digitalization, Italy; and Deepak Mishra, Co-Director, World Development Report 2016, Development Economics and Chief Economist, World Bank.

Key findings Further reading. Patrick -> The Covid-19 crisis: A catalyst for government transformation? This OECD COVID-19 policy brief, a product of the Open and Innovative Government Division (OIG) of the Public Governance Directorate of the OECD, examines how and to what extent the crisis has served as a catalyst for government transformation. It draws these observations and analysis from over 400 cases and initiatives captured in the OECD’s COVID-19 Innovative Responses Tracker, and will support the discussions of the “Government after Shock” event and the 2020 Public Governance Committee week.

In this sense, it will contribute to shaping the broader conversation on how governments must rethink the way they govern to deliver continuous value to our economies and societies. The brief explores the effect on governments of the crisis triggered by the COVID-19 pandemic, through a number of steps, drawing on several international examples of how governments have responded in innovative ways by using digital technologies, open data and citizen engagement. Patrick -> Cracking the code: Rulemaking for humans and machines. A multi-dimensional framework to evaluate the innovation potential of digital public services.

This report presents the main findings of a study conducted by KPMG under supervision of JRC and DIGIT as part of the “Innovative Public Services” (IPS) Action of the ISA² Programme. The main outcome of the research is an original multi-dimensional framework for evaluating the interoperability readiness of digital public services. The framework was conceptualised and tested in the context of desk and field research on available evidence to support European Public Administrations willing to embrace new digital technologies and deliver innovative public services according to the four layers of the European Interoperability Framework (EIF) and in alignment with the user centricity principles defined in the Tallinn Declaration (2017). Nouvelle - Digital inclusion of disabled people needs traction.

Disabled people continue to be disadvantaged by their limited ability to engage with digital and online services, according to a new report — Digital inclusion user insights — Disabled people. The Department of Internal Affairs (DIA) estimates that around 20% of all New Zealanders are digitally excluded, meaning they do not have the skills or access needed to participate in the online world. For disabled people — one of the most vulnerable communities — this research highlights how the experience of engaging with digital services could be leaving disabled people behind, increasing the number of people who cannot easily and confidently use the internet and online services. PP- sept 2020 - Estonie - Acces aux services publics grace à L'IA: What is Kratt? A Vision and Concept for Artificial Intelligence in Estonia. Extract from Artificial Intelligence for Estonia Kratts = AI in Estonia In Estonian mythology, a Kratt is a magical creature.

Essentially, Kratt was a servant built from hay or old household items. Therefore, the Estonian government uses this character as a metaphor for AI and its complexities. PP- Avril 2020 - Digital Professional Stream - stratégie de cheminement professionnel axé sur la technologie numérique Australie) MBL - Rôle du non-verbal en cour : un danger sous-estimé de la justice virtuelle ? PP- L’OCDE hébergera le Secrétariat du nouveau Partenariat mondial sur l’intelligence artificielle. DH-Élaboration et gouvernance des solutions technologiques pour une sortie de crise sanitaire 6 3. PP- The Digital Economy and Society Index (DESI) - section 7 sur services gouvernementaux.

Nadia_MIT SMR Leadership Digital 2020. Nadia_Méthodes numériques de travail dans le secteur public. Nadia_Government as (un)usual. This article is written by Honey Dacanay, Director, Digital Academy at Canada School of Public Service I often liken the global digital transformation mission to the Theseus paradox: If you change all the planks on a ship, is it really the same ship when it reaches its destination? In other words, if the end-game of digital government is just . . . well, government . . . would we be able to recognise it? We are, after all, as Harvard lecturer David Eaves describes, in the midst of the hardest part yet of this movement’s journey — that “long, slow battle over what the structure and shape of government will look like.” PP - Et si le numérique rendait le management plus humain ? PP - Les clés pour bien amorcer votre virage technologique. PP - Attractivité des grandes ville set numérique.

Nadia_COVID-19, gestion publique et erreurs de type 1. Nadia_L’administration publique fédérale et la crise du COVID-19 : leçons à tirer pour la transformation numérique à venir.

Exemples de 2 extraits clés de l'Article : "......c’est à travers les manières de faire circuler (connectivité) et d’analyser (calculabilité) l’information et les données que les dirigeants peuvent prendre les meilleures décisions pour les citoyens et aussi organiser le travail pour qu’il soit efficient et efficace." et ".... Il s’agit plutôt de faire ressortir quelques éléments faibles identifiables et qui pourraient servir de leviers pour favoriser la transformation numérique de l’administration fédérale dans l’avenir. S’il y a des explications et des raisons derrière les faiblesses repérées, il vaut la peine de faire ressortir ces éléments pour en tirer les leçons pour l’avenir. " – observgo

Nadia_L'intelligence artificielle COVID-19. En matière de détection, les outils numériques destinés au secteur de la santé, dont la télésanté, jumelés à l’analyse de données, permettent notamment la surveillance de patients à distance.

Passage clé de l'article : "En matière de détection, les outils numériques destinés au secteur de la santé, dont la télésanté, jumelés à l’analyse de données, permettent notamment la surveillance de patients à distance. Avoir la capacité de surveiller ses patients à distance en collectant les données sur de nombreux signaux physiologiques via des capteurs cliniques pourrait améliorer la prise de décision pour les professionnels de la santé, gérer le contingentement dans les hôpitaux et faciliter la compréhension des facteurs entourant la maladie tant pour les patients que pour les professionnels qui, ultimement, amélioreraient le traitement." – observgo

Alex - ANSSI guide securite numerique collectivites territoriales reglementation. Alex - Le droit public numérique à travers ses concepts : émergence et transformation d'une terminologie juridique. Abstract : This work is about the reconstruction of the public law because of digital new uses, reviewing the transformation of the main public law concepts. This in order to identify which concepts can withstand, change or disappear because digital new uses. Olivier - Building the Digital Revenue Agency of the Future. Revenue agencies increasingly recognize that yesterday’s taxation models can’t keep up with the technology revolution. These seven keys to success can help tax agencies prepare for the future. Knowledge economy. Sharing economy. Gig economy. Cryptocurrency exchanges. Olivier - Deloitte Pivoting to digital maturity. La transformation numérique au coeur du rapport annuel de la Cour des comptes.

Mélodie - Meet ARNOLD - the first robot in government communications - Civil Service Quarterly. Patrick - Rapport du Groupe de Travail sur les Soins Virtuels. Patrick - growing up online. Pierre : Les 5 mesures qui seront mises en place en 2020 pour faciliter l’accessibilité numérique: levier stratégique d’amélioration des services publics numériques pour tous. Implementation of the Digital Continuity 2020 Policy.

Mélanie : Vers une gouvernance transformationnelle de la numérisation du secteur public au Maroc. Mélodie - U.S. GAO - Technology Readiness Assessment Guide: Best Practices for Evaluating the Readiness of Technology for Use in Acquisition Programs and Projects. Mélodie - U.S. GAO - Artificial Intelligence in Health Care: Benefits and Challenges of Machine Learning in Drug Development. Nouvelle - Une personne sur six n’utilise pas Internet, plus d’un usager sur trois manque de compétences numériques de base - Insee Première - 1780.

Nouvelle- Le numérique a changé la nature du travail d'un Suisse sur quatre. Béatrice - Maîtrise du risque numérique – l’atout confiance. David - Digital Inclusion 2019 Action Plan — Building the foundations. Patrick - Hello, World! Artificial Intelligence and its Use in the Public Sector - OECD Working Paper.