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Usability is the ease of use and learnability of a human-made object. The object of use can be a software application , website, book, tool , machine , process, or anything a human interacts with. A usability study may be conducted as a primary job function by a usability analyst or as a secondary job function by designers , technical writers , marketing personnel, and others. It is widely used in consumer electronics , communication , and knowledge transfer objects (such as a cookbook, a document or online help ) and mechanical objects such as a door handle or a hammer.

Usability

http://en.wikipedia.org/wiki/Usability
http://www.cmswire.com/cms/web-publishing/the-difference-between-usability-and-user-experience--006963.php

The Difference Between Usability and User Experience | UX Booth

As long as there’s been an Internet, the discussion between user experience and usability has been explored. Although they are conceptually linked, taken separately, they highlight different elements of the human-computer interaction. Yet in these days of advanced user interfaces , from mobile devices to e-readers to tablets, has the line between user experience and usability blurred? And if so, what does it mean for web standards and design?
http://en.wikipedia.org/wiki/Findability Findability is a term for the ease with which information contained on a website can be found, both from outside the website (using search engines and the like) and by users already on the website. Although findability has relevance outside the World Wide Web , it is usually used in the context of the web. The popularization of the term "findability" for the Web is usually credited to Peter Morville . In 2005 he defined as: "the ability of users to identify an appropriate Web site and navigate the pages of the site to discover and retrieve relevant information resources", though it appears to have been first coined in a public context referring to the web and information retrieval by Alkis Papadopoullos in an article entitled "Findability": The Key to Enterprise Search. By Papadopoullos, Alkis Publication: KM World Date: Friday, April 1 2005. [ 1 ]

Findability

Every article I read on writing content for the Web revolves around one key idea: make the content easy to read. It’s all about making it scannable, writing great headlines and headings, and using simple and clear language. But before you follow that advice you need to answer this: why?

Make It Difficult to Read

http://www.usabilitypost.com/2009/12/08/make-it-difficult-to-read/
http://www.steptwo.com.au/papers/kmc_personas/index.html

An introduction to personas and how to create them » Step Two Designs, Tina Calabria

Written by Tina Calabria , published March 2nd, 2004 Categorised under: articles , intranets , usability & information architecture , websites Before embarking on any intranet or website design project, it is important to understand the needs of your users.

Contextual Enquiry - A Primer

http://www.sitepoint.com/contextual-enquiry-primer/ Designers who don’t understand their users frequently develop products that are difficult to use and understand, do not meet real-world requirements, or provide irrelevant functionality. The best way to get to know users is to spend time with them, in their own environments, watching them do the things that your Website is going to support or enable. Of course, you can just go out and visit a few users informally, and that in itself will provide valuable information. To get the most out of such visits, however, you need to take a more formal approach.