Todd sur Twitter : "Corporate culture - best of the best on the web. Culture Dig daily. #companyculture #leade... Culture Dig. Data-Crunching Is Coming to Help Your Boss Manage Your Time. Self Awareness. Download Four FREE Self Mastery Sessions Self Awareness is having a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions.
Self Awareness allows you to understand other people, how they perceive you, your attitude and your responses to them in the moment. CULTURE-DRIVEN LEADERSHIP. Is consistency the secret ingredient to customer satisfaction? Consistency is the key to customer satisfaction.
A study of 27,000 American consumers by McKinsey & Company has found that a consistent customer experience across the entire customer journey will increase customer satisfaction, build trust and boost loyalty. Coauthors of Outside In: The Power of Putting Customers at the Center of Your Business, Harley Manning and Kerry Bodine, agree. “Companies that want to produce a high-quality customer experience also need to routinely perform a set of sound, standard practices.
These practices fall under six high-level disciplines: strategy, customer understanding, design, measurement, governance, and culture.” – Read more. So if consistency is the key, how can you ensure you deliver a consistent customer experience? How consistent customer experiences increases satisfaction The research by McKinsey & Company found that companies need to focus on three key areas to ensure consistency: Heads or Tails — The Thiagi Group. Synopsis Two participants independently and secretly choose the head or the tail of a coin.
Depending on their choices, they earn points. The game is played for three rounds with the score values doubling each round. Purpose. How To Build Conversations That Create Innovative Ideas. When Lori Senecal offered KBS+ employees a course in venture capital several years ago, the then-CEO wasn’t suggesting they quit to start their own companies.
She wanted to ignite their entrepreneurial mojo so they could shape the ad agency’s business model. Tapping employees to create change is a notion that has been around since managers set up suggestion boxes in break rooms. Maxinecraig. 5 Ways Company Culture Can Improve Your Customer Experience. Mmunicate Magazine. The steady drip of incriminating emails and revelations emanating from some of the world’s most prestigious banks gives a new urgency to the term employee engagement.
Making a Movement: Narratives and Creation Spaces. The Untapped Potential of Corporate Narratives. At a time when we’ve all become obsessed with the power of story-telling, I’ve become increasingly focused on the missed opportunity to harness the much greater power of narratives, especially for institutions.
In a time of mounting performance pressure and growing uncertainty, narratives will make the difference between institutions that crumble and institutions that grow stronger. Yes, yes, I know that most of us use these two terms interchangeably – stories and narratives are viewed as the same thing. But I draw two critical distinctions which I’ve developed in more detail elsewhere (my early thinking on this topic is available in a blog and a SXSW talk).
The first principle of successful culture shaping – The Shadow of the Leader. I wrote about the four reasons culture-shaping efforts fail in my previous post (Organizational culture has reached a tipping point, yet many culture change initiatives fail for four key reasons).
But what makes them succeed? What makes some culture-change efforts successful where others become simply another ‘flavor of the week’ training session that never translates into real change? This is a subject of great debate and many theories exist. As we looked for the common denominator of success in the hundreds of culture-shaping efforts we have led at Senn Delaney, the level of CEO ownership and personal engagement won hands down as a key success factor. Analysis of the Role Leadership Plays in Shaping an Organizational Culture.
Power is a key component to leadership because it allows various leaders the ability to influence their followers, giving them the ability to affect the beliefs, attitudes, and courses of action of these groups (Northouse, 2013).
In influencing organizational culture, these beliefs, attitudes, and courses of action promote healthy organizations. A healthy organization is a reflection of a solid organizational culture. Leadership and Motivation in Crisis to Influence a Healthy Organizational Culture In a case study involving organization structure and crisis management, a healthcare facility established a healthy organizational culture by pulling together during a crisis (Joyner, Frantz, & Maguire, 2013). The Games Employees Play When Leaders Bust Trust- Trust Across America-Trust Around the World™ Home » Articles written by experts » The Games Employees Play When Leaders Bust Trust When leaders bust trust, employees play games.
I don’t mean board games or a tennis match. I mean the games employees play at work. 9 Leadership Steps For Corporate Culture Change. Straight Talk Unlocks Culture’s Advantages. Org DNA Profiler® Survey. The Future of Lean – Beyond Improvement to Innovation. The Future of Lean Beyond Improvement to Innovation Written by Jeremy Scrivens, Director, The Emotional Economy at work Featured at the upcoming ARK event:Improving Performance Through Business Process Management Maximise, strategise and save through case studies, theories and vision One-day connected forum and two post-forum workshops 16 – 17 October 2012 Melbourne.
How Millennials Are Changing the Way We Lead. The One Habit You Really Need to Achieve Long-Term Goals. Are we still doing this? How can you make sure you are still making progress on that goal you committed to in that offsite meeting six months ago? In my work with management teams helping them execute their strategy, this issue comes up over and over again. Are you ready to benefit from reverse mentoring? There are several companies that have been using reverse mentoring programmes for years, and with very good results in terms of Millennials' satisfaction and bridging generational gaps. I recently submitted my MA's dissertation on that topic and one of my paramount findings was that the majority of the Millennials that participated in my research encountered reverse mentoring very beneficial.
But, what reverse mentoring refers to? It basically consist of pairing a top manager with a less experienced employee, acting the former as a mentee and the latter as a mentor. Originally, these programmes were utilised to ‘train’ executives on technology issues but their scope is nowadays broader and covers communication styles, consumer behaviours, latest trends or diversity and inclusion issues (Chaudhuri and Ghosh, 2012; Marcinkus Murphy, 2012). What can we do to combat the above obstacles? STRATEGY: Kindness is Free. Measure Something. The ABC’s of Collaboration. (Editor’s Note: scroll down for graphical versions) In my book, Flat Army: Creating a Connected and Engaged Organization (Wiley) I define collaboration as follows: The unfettered allowance and encouragement of employees to both contribute and consume knowledge, insight or ideas with any direct relationship via professional or personal networks to achieve an outcome.
The Top Six Leadership Behaviours - Invoke Results. What are the leadership behaviours that have been proven to enhance performance and retain talent? The Full Range Leadership model (Bass & Avolio) has the answers. 10 Behaviors That Distinguish Purposeful Leaders. 10 business tactics that will be dead in 5 years. 24 Charts Of Leadership Styles Around The World... Career Management - Seven Traits of an Effective Marketing Leader. 6 questions that bring clarity to an organization. While mission statements look great on paper, few are specific enough to truly align all the minds in an organization on one goal, creating conflict due to differences in direction.
Why Carving Out 5 Hours Every Day For Difficult Work Can Lead To Greatness. Time Management Tips - Time Management Tips for ADHD. Time Management Tips and Adult ADD. Leadership Is All About Serving Others. Making Your Employees Happy Could Save You Millions. Here’s Why. Life is too short not to be happy. - Jay - SLR Mar 2012.pdf. I Love WIG’s — Wildly Important Goals. Checklist: Are you doing these five things to be more effective at work.
Business Leader Attribute Quiz: Based on GLOBE research. A 1000-Word Precis: GLOBE Research & Key Findings. Multifactor Leadership Questionnaire (MLQ) Main page - Mind Garden, Inc. Leadership Styles - Leadership Skills From MindTools. Five Leadership Styles: Which Style Are You? » Bill Zipp. Leadership and management styles: the “prêt-à-porter” collection. Skills-qualities-assessment.pdf.