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Best practice community management

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3 approches différentes des social media analytics. J’ai déjà eu l’occasion de vous parler de social scoring et des indicateurs-clés des médias sociaux que l’IAB tente de standardiser.

3 approches différentes des social media analytics

Hasard du calendrier, ce ne sont pas deux mais trois approches différentes qui viennent d’être proposées ces derniers jours. Du très quantitatif au très qualitatif, la diversité de ces approches nous permet d’y voir un peu plus clair dans cette pratique encore méconnue. 5 Differences Between Social Media and Social Networking. The differences between social media and social networking are just about as vast as night and day. There are some key differences and knowing what they are can help you gain a better understanding on how to leverage them for your brand and business. 1.

By Any Definition Social media is a way to transmit, or share information with a broad audience. Everyone has the opportunity to create and distribute. On the other hand, social networking is an act of engagement. 2. The 5 Qualities of Highly Effective Community Managers. Erin Bury is the community manager at, an expert Q&A site for startup founders around the world.

The 5 Qualities of Highly Effective Community Managers

You can follow her on Twitter @ErinBury and read her blog at Less than three years ago, community managers were a rare group of employees most often found at technology startups. Today, the role of community manager is common at companies of all sizes — from startups to multinational corporations. Despite their ubiquity, there is still a lot of confusion around what a community manager actually does and what employers should look for when hiring one. Performable founder David Cancel recently wrote about the traits he looks for in potential startup hires.

Don’t lose existing members of your online community. New members help your community become more vibrant – but you don’t have a community in the first place if you can’t keep hold of your existing members.

Don’t lose existing members of your online community

Here’s why you’re not a community manager « Online Community Str. If you follow me on Twitter you know that I spent most of the day at the Social Media Business Forum .

Here’s why you’re not a community manager « Online Community Str

Actually I am still here. I am sitting in the second to last row at the Blogger Relations panel with Lucretia Pruitt , Ilina Ewen and Kelby Carr . How to build and maintain trust in online communities. A vital element of a successful online community is trust.

How to build and maintain trust in online communities

Without it, your community won’t be as strong as it could be – trust brings people together; it encourages people to share information and the more they share, the more others will share. Strong bonds result in a strong community. In this article, I’ll outline some of the ways you can build and maintain trust in online communities. How to deal with bad apples in your online community. No online community is perfect – there will come a time (if it hasn’t happened already) when a member becomes abusive or confrontational.

How to deal with bad apples in your online community

Dealing with these bad apples can be a challenge – they will often stir up emotions and lead to a huge spike in member engagement and discussion. However, it’s unlikely that this is the kind of activity you want to see in your online community. Arguments and controversy The Just Chat message boards used to see more than their fair share of arguments and controversy – and it led to a great buzz in the forums. However, over time the arguments became more personal, more abusive and more unpleasant. This worked for a while – however, the negative feelings soon spread back into the main forums. This was a difficult decision to make as the members that were ultimately banned were amongst the most active. At the end of the day, less than five members were banned. Trolls. Lots of things about work are hard.


Dealing with trolls is one of them. Trolls are critics who gain perverse pleasure in relentlessly tearing you and your ideas down. Here's the thing(s): Inside the mind of an online community lurker. You shouldn’t judge your community by the number of members it has – one of the reasons why is because typically, only a fraction of those members will actually be active contributors.

Inside the mind of an online community lurker

Getting more lurkers active can be one of the most frustrating and challenging aspects of online community building. What makes social-media followers flee? This post is written by Mirna Bard, a blogger, speaker and consultant.

What makes social-media followers flee?

She serves as the social-media chairwoman of the Orange County (Calif.) chapter of the National Association of Women Business Owners, and she teaches social media at the University of California at Irvine. SmartPulse — our weekly reader poll in SmartBrief on Social Media — tracks feedback from leading marketers about social-media practices and issues. Last week’s poll question: What causes you to unfollow an individual or a business on social networks? Their over-communication gets overwhelming — 44.81%The don’t add value to my day with their irrelevant postings — 36.79%They only talk about themselves or act irresponsibly toward their audience — 9.91%They are not open to feedback, two-way dialogue or user-generated content — 5.19%They under-communicate or may not be active for weeks/months at a time — 3.30%

  1. kirsten Dec 21 2010
    Categories in Community Management: Tools/platforms, ROI/measurements/analytics, moderation/rules, psychology/groupdynamics, organisations/culture/leadership, role of Community Manager/influence/education. Just to name a few. What do you think?
  2. linilim Dec 21 2010
    Oui, faire des pearls de langues peut être bien! Pour les catégories on part sur quoi? Tools, Best pratices, Study Case ?
  3. kirsten Dec 20 2010
    I can read your french but wul answer in english. I'm still figuring out this service. I reaally would like a handy oversight into all articles, blogs, posts etc around Community Management. I like things to be ordered so organising by them sounds great!
  4. houloune Dec 20 2010
    Oui :) ça vaut peut-etre le coup de faire deux perles dédiées FR et EN?
  5. linilim Dec 20 2010
    Ok ^^ du coup on peut aussi mettre des pearls de page en français j'imagine? je réfléchirai aux catégories ce soir!
  6. houloune Dec 20 2010
    @linilim tu peux y aller en français :P je suis d'accord pour réorganiser le tout, plutot par thématiques
  7. lcpearltrees Dec 17 2010
    Bonjour, ce n'est pas grave s'ils ne sont pas très récents, cela permettra de refaire un petit historique! Merci