Best practice community management

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3 approches différentes des social media analytics

J’ai déjà eu l’occasion de vous parler de social scoring et des indicateurs-clés des médias sociaux que l’IAB tente de standardiser.

http://www.mediassociaux.fr/2010/05/05/3-approches-differentes-des-social-media-analytics/

http://socialmediatoday.com/index.php?q=SMC/194754

The differences between social media and social networking are just about as vast as night and day.

5 Differences Between Social Media and Social Networking

http://mashable.com/2011/04/21/hiring-community-manager-tips/

Erin Bury is the community manager at Sprouter.com , an expert Q&A site for startup founders around the world. You can follow her on Twitter @ErinBury and read her blog at ErinBury.com .

The 5 Qualities of Highly Effective Community Managers

http://www.communityspark.com/dont-lose-existing-members-of-your-online-community/

Don’t lose existing members of your online community | Community

New members help your community become more vibrant – but you don’t have a community in the first place if you can’t keep hold of your existing members.

If you follow me on Twitter you know that I spent most of the day at the Social Media Business Forum .

http://blog.angelaconnor.com/2009/10/23/heres-why-youre-not-a-community-manager/

Here’s why you’re not a community manager « Online Community Str

A vital element of a successful online community is trust. Without it, your community won’t be as strong as it could be – trust brings people together; it encourages people to share information and the more they share, the more others will share.

http://www.communityspark.com/how-to-build-and-maintain-trust-in-online-communities/

How to build and maintain trust in online communities | Communit

No online community is perfect – there will come a time (if it hasn’t happened already) when a member becomes abusive or confrontational. Dealing with these bad apples can be a challenge – they will often stir up emotions and lead to a huge spike in member engagement and discussion.

http://www.communityspark.com/how-to-deal-with-bad-apples-in-your-online-community/

How to deal with bad apples in your online community | Community

Trolls

Lots of things about work are hard.

Inside the mind of an online community lurker | Community Buildi

http://www.communityspark.com/inside-the-mind-of-an-online-community-lurker/

You shouldn’t judge your community by the number of members it has – one of the reasons why is because typically, only a fraction of those members will actually be active contributors.

What makes social-media followers flee?

This post is written by Mirna Bard , a blogger, speaker and consultant. She serves as the social-media chairwoman of the Orange County (Calif.) chapter of the National Association of Women Business Owners, and she teaches social media at the University of California at Irvine. SmartPulse — our weekly reader poll in SmartBrief on Social Media — tracks feedback from leading marketers about social-media practices and issues.