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Design activities Co-designing Envisioning Testing & Prototyping Implementing Representations Texts Graphs Narratives Games Models Stakeholders Professionals Service staff Users Context System Offering Interaction Actors map Affinity diagram Blueprint Character profile Cognitive walkthrough Constructive interaction Customer Journey Map Design games Evidencing Experience prototype Group sketching Heuristic evaluation Issue cards Lego serious play Mind map Mock up Moodboard Motivation matrix Offering map Personas Poster Role playing Role script Rough prototyping Service prototype Service specification Storyboard Storytelling System map Tomorrow headlines Usability testing Use cases Wizard of Oz / message box for suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence / 2009

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Use a Research Grid to Focus Study Decisions UX research efforts should be driven by business questions and a good hypothesis. Whether the research is a usability evaluation (unmoderated or moderated), survey, or an observational method like a contextual inquiry, decisions need to be made about question wording, response options, and tasks. But in the process of working through study details, often the original intent of the study can get lost. At its worst, study-design can get bogged down by internal politics as multiple stakeholders provide input. Decisions are made to satisfy multiple stakeholders rather than what most efficiently addresses research goals. To help ensure a study design addresses the research questions and to help guide decision-making, we’ve found a grid that aligns research questions to study components helps.

Curated Links for “Design Thinking” I’ll jot down here a few links and pointers on design thinking as the topic comes again and again and I’m always glad to share on this topic. Concept Design Thinking as introduced by Tim Brown from Ideo. The Blog is interesting for the story, what came after and what he is doing now. Open IDEO is a place for resources on Design Thinking.

You, Me & Everyone we Know - Helen Hamlyn Centre Peter Ziegler, Research Associate 2012 Research Partner Epfl+Ecal Lab RCA Department RCA Design Products 7Ps Framework “In preparing for battle I have always found that plans are useless, but planning is indispensable.” —Dwight D. Eisenhower Object of Play

Nesta Innovation in Giving Care4Care was a membership organisation where members spent a few hours a week supporting an older person in their local community – in return building up their own ‘care pension’. The idea was to provide support for older people through a system of exchange: members would support an older person now in return for being supported later in life. Time spent helping an older person earned an equivalent time credit (calculated in 15 minute segments). So for example, a member spending 45 minutes making breakfast for their neighbour would earn a credit of 45 minutes which would be recorded for future use; members in effect built up a ‘care pension’ for their own old age. Care4Care was a collaboration between Professor Heinz Wolff, The Young Foundation and Age UK, Isle of Wight. The venture was designed to tackle the national crisis in support and care facing the UK’s ageing population.

Interaction Design Foundation Design Thinking is a design methodology that provides a solution-based approach to solving problems. It’s extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing. Understanding these five stages of Design Thinking will empower anyone to apply the Design Thinking methods in order to solve complex problems that occur around us — in our companies, in our countries, and even on the scale of our planet. We will focus on the five-stage Design Thinking model proposed by the Hasso-Plattner Institute of Design at Stanford ( is the leading university when it comes to teaching Design Thinking.

Worries about later life - and are there solutions in technology? Hi I am 63 and still working full time. I am fit and healthy, not overweight and am enjoying life. I originally intended to work till 65, take my pension, sell my house and settle down to enjoying my retirement. Resources The resources page is a place for learning. Whether you have a contribution on OpenIDEO that you're excited to develop, or you're applying human-centered design offline, these assets are a great place to start. Building Your Team

Our Digital Planet in Bristol – Dispelling some Digital Inclusion Myths It’s now just over a week since I completed my first two week stint as Internet Station Manager on Nominet Trust‘s Our Digital Planet Exhibition. We were in Bristol for this session. Lloyd Davis will be taking the show on to Cardiff this week, before I take the helm again for Liverpool and Glasgow. It’s been a really interesting two weeks, and has been especially useful in giving me some additional insight into the barriers faced by digitally excluded people. As I’ve documented before, a fair few of the people who came into the station, but by no means all, were looking to take their first plunges into the internet, but many had also been some way along the journey but had encountered a problem that prevented them from taking their interest further. A key theme that emerged for me, however, is that technology is very often not the problem.

Methods Methods We’ve lined up a number of activities to help you understand, define, make, and release circular innovations. Dive in wherever makes most sense for you and your team.Don’t worry about getting it all right on your first go. The more you prototype and learn, the greater your positive impact on the system. Thank you! Your submission has been received! Design Thinking Resources For Practitioners Ben Yoskovitz on lean product development, using metrics to build successful products and companies March 2, 2017, 2:55 pm – The O’Reilly Design Podcast: Build measure learn, the One Metric That Matters, and balancing hubris and humility. In this week’s Design Podcast, I sit down with Ben Yoskovitz, investor, entrepreneur, and former VP of product at VarageSale...

How to Select the Best Idea by the end of an Ideation Session Once an ideation session has finished, it’s time to collect, categorise, refine and narrow down the best idea, solution, or strategy. Here are the best selection methods. It’s Post-it voting, the Four Categories method, the Bingo Selection method and the Idea Affinity Diagram. The Six Thinking Hats and the Now Wow How Matrix will help you apply the idea criteria, which are right for your current design challenge. Capital - Ikigai: A Japanese concept to improve work and life For Japanese workers in big cities, a typical work day begins with a state called sushi-zume, a term which likens commuters squeezed into a crowded train car to tightly packed grains of rice in sushi. Essentially, ikigai is the reason why you get up in the morning The stress doesn’t stop there.

Is this Japanese concept the secret to a long, happy, meaningful life? What’s your reason for getting up in the morning? Just trying to answer such a big question might make you want to crawl back into bed. If it does, the Japanese concept of ikigai could help. Originating from a country with one of the world's oldest populations, the idea is becoming popular outside of Japan as a way to live longer and better. While there is no direct English translation, ikigai is thought to combine the Japanese words ikiru, meaning “to live”, and kai, meaning “the realization of what one hopes for”.