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Design activities Co-designing Envisioning Testing & Prototyping Implementing Representations Texts Graphs Narratives Games Models Stakeholders Professionals Service staff Users Context System Offering Interaction Actors map Affinity diagram Blueprint Character profile Cognitive walkthrough Constructive interaction Customer Journey Map Design games Evidencing Experience prototype Group sketching Heuristic evaluation Issue cards Lego serious play Mind map Mock up Moodboard Motivation matrix Offering map Personas Poster Role playing Role script Rough prototyping Service prototype Service specification Storyboard Storytelling System map Tomorrow headlines Usability testing Use cases Wizard of Oz info@servicedesigntools.org / message box for suggestions about tools and case studies / all contents by Roberta Tassi / nc-by-nd cc licence / 2009

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About The Dieline — The Dieline - Package Design Resource Jessica Sanchez Associate Business Partner Jessica’s always had a love for design. A creative cookie since her first set of scented markers. Service Blueprints For over a decade Livework has developed tools based on research, practice and trials. In combination with advanced thinking and continuous research we produce surprising customer insights, together with breakthrough business and market assessments. The tools enable us to design and create effective services for customers that organisations can deliver. No results found for the filters you applied Sketching Sketching is a quick and effective way to capture ideas.

Label Placement in Forms By Matteo Penzo Published: July 12, 2006 “We were able to subject Luke’s theories to usability testing and enrich them through the power of numeric data.” In using eyetracking to evaluate the usability of search forms for my previous article for UXmatters, “Evaluating the Usability of Search Forms Using Eyetracking: A Practical Approach,” we discovered much interesting data. I’ll provide an in-depth analysis of that data here. Managing the business risks of open innovation Several years ago, something interesting happened in the infrastructure software sector: IBM and a number of other companies pledged some of their own patents to the public to create IP-free zones in parts of the value chain. They did so when a 2004 report showed that Linux, the open-source operating system that had emerged as a viable, low-cost alternative to established operating systems, such as Microsoft Windows and Unix, was inadvertently infringing on more than 250 patents. By voluntarily pledging not to enforce hundreds of IBM’s own patents so long as users of the IP were pursuing only open-source purposes, the company led the creation of an alliance of patent holders dependent on (and willing to defend) open-source software against lawsuits. One result: IBM substantially increased the share of its new products based on Linux. This example seems specialized and unusual; after all, who would give away patents to make more money from innovation?

Lorenzo Verzini  -  Journal Journal Out to Dry 21 Jun, 2013 One for the people that have never been by the italian seaside during what I call summer: if I just close my eyes, this is the projection in my brain of those moments. This is a lovely series from Nicolee, a californian photographer girl now based in Rome. She’s also been selected to shoot the new teaser for the new Instagram ’video’ functionality.

Service design Reaching excellence with customers requires more than a good strategy. When it comes to execution, it takes craft, methods and skills to connect customers with the business in concrete ways. Service design offers a powerful toolbox to help organisations deal with internal challenges, enable a new customer experiences and create business value. My app design workflow Start low-fi I always start with a non-Retina, 1× document size. For an iPad app, it’s 1024×768. For an Android app, it’s a common device size, in mdpi or dp (density-independent pixels). For a Mac app, it’s often 1280×768 (a frankenstein combination of the 13-inch MacBook Pro resolution horizontally, and the 11-inch MacBook Air resolution vertically, ensuring the app will fit on the smallest current Mac displays). For an iPhone app, it’s 320×568, or one of the sizes below.

The next step in open innovation For most companies, innovation is a proprietary activity conducted largely inside the organization in a series of closely managed steps. Over the last decade, however, a few consumer product, fashion, and technology businesses have been opening up the product-development process to new ideas hatched outside their walls—from suppliers, independent inventors, and university labs. Executives in a number of companies are now considering the next step in this trend toward more open innovation. For one thing, they are looking at ways to delegate more of the management of innovation to networks of suppliers and independent specialists that interact with each other to cocreate products and services. They also hope to get their customers into the act. If a company could use technology to link these outsiders into its development projects, could it come up with better ideas for new products and develop those ideas more quickly and cheaply than it can today?

RAW COLOR Designhuis is the only museum in the Netherlands that is focussing solely on design and applied arts. Setup by Lidewij Edelkoort in 2007 an left in 2009, the museum developed in a short periode a well known profile. In march 2010 the exhibtion Kleur- Colour took place, highlighting the meaning of colour in contemporary design. Color is provoking feelings, associations and reactions. Colour is influencing atmospheres of interiors till the appeal of a product. In what way are designers dealing and using colour in their work and what is the role of psychology, zeitgeist and culture in this circumstance.

9 basic principles of responsive web design Responsive web design is a great solution to our multi-screen problem, but getting into it from the print perspective is difficult. No fixed page size, no millimetres or inches, no physical constraints to fight against. Designing in pixels for Desktop and Mobile only is also the past, as more and more gadgets can open up a website. Therefore, let's clarify some basic principles of responsive web design here to embrace the fluid web, instead of fighting it. To keep it simple we'll focus on layouts (yes, responsive goes way deeper than that and if you want to learn more this is a good start). ALL KNITWEAR Make ALL Knitwear sweaters are fully fashioned (knit to shape) and linked by hand, never cut from yardage or joined with a sewing machine. Patterns are knit in Fairisle, a technique using one needle bed with colors alternating between two feeders in the yarn carriage. This method causes the back of the garment to have floats, or, sections where an unused color forms a loop.

Our Guide to Experience Mapping We’ve been doing experience mapping in our practice for several years now. Why? Customers are increasingly choosing products and services based on the quality of the experiences they have with them. These experiences often break down when they span multiple channels. As a result, organizations need a holistic, human-centered view of the experiences they create. UX of Software Things If you’re part of a team that build software products, you’ve probably heard about UX before and you know it’s kind of important. But often in stand-up’s, I hear developers say: “the work I’m doing at the moment doesn’t really form part of the UX”. Just the other day a developer said to me that he was doing work that wasn’t part of the UX. He was optimising the speed of database queries, so that the reports in our system can load faster to lessen the load on our servers.

UI Stencils—Browser Whiteboard Stencil The Browser Whiteboard Stencil allows you to mock-up app ideas with ease. Perfect for quickly sharing your comp ideas in meetings and collaborative sessions. The Whiteboard Stencil Kit Features: - One whiteboard stencil - 2 Whiteboard Markers - black and red - Whiteboard Eraser - 2 UI Stencils stickers - Made in the USA

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