http://www.sugarcrm.com/page/home-page/en
Customer relationship management Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.[1] Types[edit] Marketing and Customer Service[edit] A Tale of Two Cities: SugarCRM - From Open Source to Open I've always been a fan of SugarCRM - but a critical fan. One who griped because he loved. I've liked the quality of the platform and the products. I've liked the staff and management team. I've liked much of the outwardly facing attitude of the company to the public. But despite the company's ardent claims, I've never particularly thought that except for the early days, when open source was new and interesting, there was a differentiator there.
6 Tech Solutions for Managing Sales Leads Sure, you have sales leads. But to turn them into actual revenue, you need to efficiently manage them and develop relationships. That means separating real prospects from duds, organizing all the data and tracking your key leads on a regular basis. Sales management apps such as San Francisco-based Salesforce.com, Cupertino, Calif. List of top open source BPM / workflow solution by Software for Enterprise Every organization has their very own distinct business processes which differentiates them from their competitors. Some companies have predefined processes while some have processes which are defined by the employees themselves. Imagine what would happen if each customer support representative have their own way of managing a customer.
Gamification We throw around the term gamification, but what does that really mean? Gamification was originally inspired by the game design industry. Originally, game mechanics were applied to various types of digital experiences to make them more fun and engaging. While there were successes, it became clear that gamification alone didn’t retain an audience over time. At BigDoor, we decided to marry design, psychology principles and gamification to customer loyalty rewards programs. With gamified loyalty programs, we forged a sustainable end-to-end solution.
libSNA: the library for Social Network Analysis 国外一些知名ASP.Net开源CMS系统-ASP.NET-IT学习者 [导读]1、Ludico Ludico是C#编写的居于ASP.NET 2.0的Portal/CMS系统。它的模块化设计是你可以按照你希望的使用或开发网站功能。它里面有高级的用户管理，一个所见即所的(WYSIWYG)的编辑器等。 ACT by Sage 2011 CRM Consulting and Training Services, ACT Software Sales Open Source Workflow & Business Process Management (BPM) Software