Customer Discovery and Validation Process. CusDev Interview Template by Jaime Pabon.pptx. The Lean Startup Circle Wiki / Customer Interview Templates and Resources. Tips for B2B Customer Development Interviews by Sean Murphy 3 Great Steps to Customer Development (Google Spreadsheet) by Ray Wu The Achilles Heel of Customer Development by Ash Maurya Customer Problem Interview Form by Ash Maurya Tips for Customer Development Interviews: Templates and Pressure Points (LSC Forum) by Jaime Pabon Customer Development Interview Template by Jaime Pabon 12 Tips for Customer Development Interviews (revised) by Giff Development Interviews How-to: What You Should Be Learning by Cindy AlvarezCustomer Development Interviews How-to: What You Should Be Learning Customer Visits Do's and Don'ts by Gopal Useless Online Surveys by Trevor Owens How To Actually Do Customer Development (and not waste your time) by Rob Fitzpatrick Bad Customer Development Questions and How to Avoid My Mistakes by Kevin Dewalt How to Do (And What To Expect From ) Early-Stage Customer Development & Sales (20 Minute Video) by Rob Fitzpatrick 12 Random Customer Development Tips by Tristan Kromer.
26 Resources-Master CustDev Interviews. “Get out of the building!”
How many times have you heard lean startup evangelists say that? Steve Blank often comments “There are no facts inside your building.” So, you need to get out and talk to customers. This is sound advice, but where do you start? How do you find people to talk to? I’ve compiled a list of resources to help you answer these questions, because effective customer development is vital to product management.
Finding Customers to Interview 1. 2. 95 Ways to Find Your First Customers for Customer Development – Looking for some ideas about how to find customers to interview? 3. 4. 5. Interviewing Customers 6. 12 Tips for Early Customer Development Interviews – Want to know what to focus on early in customer interviews? 7. 8. 9. 10. 11. 12. 13. 14. 12 Random Customer Development Tips – Tristan Kromer shares 13 tweetable tips for customer development. 15. 16. 17. 18. 19. 20. 21.
Book Suggestions. LEAN STARTUP: Customer Interviews. "Destroy your fear to confront customer and open your mind to learn fast.
" Most of the time the guess about how customers behave will be wrong – even for experts! See also: Cindy Alvarez – 10 Things I’ve learned Alline Watkins - The Truth about Feedback How to reach people to interview One of the hardest jobs for customer development is find out how to ask people to give us more than 30 minutes of their time to talk about our business. The easiest way to start doing interviews is asking our friends and family for help. But it is important to understand that you are planning to build a whole business around people that you have no relationship with. Where do they network? Blogging about your customer segment's pains is also a very good way to get closer to them. Avoid Leading the Interviewee It is very important to capture what is on top of your customers' mind before start pitching your solution to them. This video shows my friend Walter interviewing an event organizer.
Cust Dev Matrix Example: Customer Development Labs.