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Community Management

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Bringing the Community into the Dev Team. Bringing the Community into the Dev Team. 7 Ways to Succeed with Twitch Streamers. 4 Traits that Vibrant, Fast-Growing Communities Have in Common. Growing an online community is a daunting task.

4 Traits that Vibrant, Fast-Growing Communities Have in Common

It requires a huge time investment to get up and running. You can do everything by the book and there is still no guarantee that you will succeed. As the co-founder of a community analytics platform, I have started to notice concrete traits that all healthy, fast-growing communities have in common. I’ll be sharing four of these in this post. What better community to highlight these trends than by using the CMX community, which contains more than 3,980 members at the time of writing this article. 1. Nothing is more discouraging than posting your first comment in a community and hearing crickets. Yet most communities don’t do this. Every Monday, David posts a welcome thread with a few paragraphs and three conversation-starter questions that new members are encouraged to answer. Can a video game company tame toxic behaviour?

It took less than a minute of playing League of Legends for a homophobic slur to pop up on my screen.

Can a video game company tame toxic behaviour?

Actually, I hadn't even started playing. It was my first attempt to join what many agree to be the world's leading online game, and I was slow to pick a character. The messages started to pour in. “Pick one, kidd,” one nudged. Anti Social Behavior in Games How Can Game Design Help? The Long Dark & Community Influenced Development. Day9 On 'Keeping A Community For 5 Years'

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How To Become Fireproof: Surviving Internet Negativity. Is the customer always right? Devs talk feeling the pressure. On March 12, 2012, a disgruntled fan of the Mass Effect series posted a message on the official BioWare forum outlining the reasons why he was frustrated with the Shepard trilogy’s ending.

Is the customer always right? Devs talk feeling the pressure

How to Manage a Team of B Players. In 2004, Greece surprised the world by winning the European Championship, the toughest tournament in international soccer.

How to Manage a Team of B Players

Despite not even being a dark horse in the competition, and with a team of mostly peripheral and unremarkable players, they overcame France and hosts Portugal (twice) to lift the trophy. Even hardcore soccer fans would be unable to name more than two players in that Greek squad, yet few will forget the remarkable collective achievement of a team that faced odds of 150/1 for winning the trophy. What allows a team of B players to achieve A+ success? A great deal of scientific evidence suggests that the key determinants are psychological factors — in particular, the leader’s ability to inspire trust, make competent decisions, and create a high-performing culture where the selfish agendas of the individual team members are eclipsed by the group’s goal, so that each person functions like a different organ of the same organism. Vision. Analytics. Feedback. [GDC 2014] You Own the Game but the Community Owns You. Doing Something About the ‘Impossible Problem’ of Abuse in Online Games.

It’s often easier to turn a blind eye than confront the ugliness of negative online behaviors.

Doing Something About the ‘Impossible Problem’ of Abuse in Online Games

However, online society has become an integral part of life, from conversations via Snapchat to networking on LinkedIn. As we spend more and more of our time online, we need to acknowledge that online harassment and toxicity is not an impossible problem, and that it is a problem worth spending time on. For the past three years, a team of game designers and cross-discipline scientists at Riot Games have been doing just that, combining efforts to study online behavior in its game League of Legends. Inside Buffer's Community Delight HQ: How We Send Swag. Our customers are the true heart of all we do here at Buffer — and we want to make sure the community knows it.

Inside Buffer's Community Delight HQ: How We Send Swag

We work on this in lots of ways—from striving for excellent customer support to hosting meetups to sending hand-written notes, swag and special gifts. From the very beginnings of Buffer, our founder and co-founder, Joel and Leo, sent hand-written thank-you cards and stickers to customers. Study finds double-digit growth for firms creating own online communities. A new study published in Marketing Science, a journal of the Institute for Operations Research and the Management Sciences (INFORMS), shows double-digit revenue growth for firms that create their own brand-specific online communities.

Study finds double-digit growth for firms creating own online communities

The study, Social Dollars: The Economic Impact of Customer Participation in a Firm-Sponsored Online Customer Community, is by professors Puneet Manchanda of the University of Michigan, Grant Packard of Wilfrid Laurier University, and Adithya Pattabhiramaiah of the Georgia Institute of Technology. Engaging consumers through online social networks is an increasingly mission-critical activity for major brands. While some firms host their own brand-centric online communities, Facebook has become the dominant host for online communities of brand enthusiasts, taking over $10 billion and 10% of U.S. digital advertising spending in 2014. But do firms see real economic returns by enabling their own customer communities? Study finds double-digit growth for firms creating own online communities.

Your Customers Are Not Always Right, But They Are Always The Customer. The dream of community. The dream of community In response to my previous post on increased interaction with the world of WoW, Gerry Quinn asked whether there was also increased interaction between players, presumably the selling point for a multiplayer game.

The dream of community

The answer is clearly that there is less and less interaction between players over the history of multiplayer online role-playing games. Many games go to great lengths to minimize player interaction, and many players think that hell is other players. Media.steampowered.com/apps/steamdevdays/slides/args.pdf. Portal 2 and Team Fortress 2 Alternate Reality Games Q&A. Landmark Live #18: Player Studio. Anonymous - don't die. You can call me a game developer who’s in his forties.

anonymous - don't die

Man. That’s a sad-sounding thing to be, somehow. Why is anonymity so important for this conversation we're about to have? The videogame audience is sometimes highly terrifying. It’s fickle, it’s reactionary, and it doesn’t care about nuance.