background preloader

On the job

Facebook Twitter

This Is How To Use Negative Feedback To Be More Successful. Let’s face it: Negative feedback on your job performance can be a drag. Who likes to be told that their work could use improvement? Research published in the Harvard Business Review provides some interesting insight into receiving and giving such feedback. While managers by and large avoided giving negative feedback or praise, employees craved it. And they weren’t looking for platitudes, either—57% wanted corrective feedback versus 43% who wanted praise.

Still, it’s one thing to think about that in theory—and another to hear from your manager, “We need to talk about your performance . . .” Check Your Defensiveness When you get feedback that stings, be aware of your emotions, says Rebecca Zucker, a partner at leadership consultancy Next Step Partners. Defensive reactions are normal but may not be useful in feedback situations—especially since many feedback givers don’t have great communication skills. Take Notes Note taking is often a good idea for a variety of reasons. Clarify What’s Fair. 5 Ways to Delegate Like a Pro Every Time.

Job skills

Productivity. Don’t Let Inexperience Stop You from Participating in Meetings. As a young professional, you’ve probably been in this situation: You’re at a meeting and have something to say but wonder if you’re too junior, inexperienced, or new to speak up. Maybe you’re uncertain about whether what you have to say is actually a good point, or you’re afraid that the people running the meeting don’t really want to hear from you, even if they’ve openly encouraged questions and discussion. Or maybe you’re paralyzed by performance anxiety and worry that if you open your mouth, your voice will shake or you’ll embarrass yourself. The problem, of course, is that unless you do participate, you won’t catch the attention of your senior colleagues who have the power to bring your career to the next level. The first thing you should do is gauge your company culture.

In some companies, participation from junior staff is essential, a key part of the career development process. In other companies, it might not be a big deal — or might even be actively discouraged. If You Can’t Empathize with Your Employees, You’d Better Learn To. Empathy—the ability to read and understand other’s emotions, needs, and thoughts—is one of the core competencies of emotional intelligence and a critical leadership skill. It is what allows us to influence, inspire, and help people achieve their dreams and goals. Empathy enables us to connect with others in a real and meaningful way, which in turn makes us happier—and more effective—at work.

Many people mistakenly believe that empathy—like other emotional intelligence competencies—is something you’re born with or not. But it’s not that simple. In fact, we all have the capacity for empathy. Neuroscientist V.S. We all know, though, that some people pick up clues well and others are clueless. He called me up—out of the blue—and said he needed my help developing his emotional intelligence. To start with, this smart leader discovered, Miguel’s financial wizardry was short lived.

Before this all came to light, Miguel had been identified as a potential successor to the CEO. But it wasn’t over. 7 Reasons Why Emotional Intelligence Is One Of The Fastest-Growing Job Skills. As a lifelong musician, at first I felt slighted by Microsoft's newfound emphasis on creativity. The upcoming Surface Studio desktop is a clear nod to visual artists, with a massive touch screen for sketching, painting, and graphic design, while the knoblike Surface Dial peripheral seems perfect for tool selection in Photoshop.

Both devices will be buttressed by the Windows 10 Creators Update, which includes new programs for 3D modeling and drawing. Those announcements seemed to leave musicians out of the picture, so I asked makers of music software and digital audio devices whether Microsoft had been neglecting them. It turns out the answer is no. Instead of feeling abandoned, musicians are intrigued by the new hardware and encouraged by recent under-the-radar improvements for musicians in Windows 10. As a result, Windows could soon do for musicians what it appears to be doing for artists, even if Microsoft hasn't done much to publicize it. Captive Audience Stoked For Surface. Don’t Wait to Be Asked: Lead - A roadmap for increasing your influence at work.

Ask people what they would change about their organizations, and you are likely to get an earful. The company website is clunky; it’s past time to rethink that tired growth strategy; and why oh why does the sales team continue to neglect potential customers in South America? Someone should really do something. But who? “There’s some magical group of people called ‘those guys,’ who are men and women we have to wait for,” says Harry Kraemer, a clinical professor of strategy at the Kellogg School.

But the better path, he says, is to lose the shroud of magic around this group and simply become part of it. He offers the following roadmap to future leaders looking to change their organizations right now. 1. “When I bring up this topic, very often younger people will say, ‘I really want to be a leader, but I’ve got this one slight problem: I don’t have anybody reporting to me. But leadership doesn’t require direct reports, or a long tenure at an organization, says Kraemer. 2. 3. 4. 5.

Using Harsh Feedback to Fuel Your Career. The first time I tried to enlist in the Marine Corps, I got laughed out of the recruiter’s office. At a pudgy 300 pounds, I was hardly an ideal candidate. The recruiter was just playing the odds when he took one look at me, pointed to the door, and told me to stop wasting his time. After months of diet and exercise, I did get a recruiter to take me seriously – and finally graduated from boot camp at 185 pounds, 18 months after that initial failed attempt.

The tough feedback that I received in the Marines was exactly what I needed to get my life together. Each of us has a story like this in our personal or professional lives. We overcome a hurdle and grow stronger and more confident as a result. But we also have other stories that we don’t like to tell. How we initially react to negative feedback can be the difference between success and failure. We confuse behavior with identity. Step 1: Embrace emotions. Step 2: Don’t demonize. Step 3: Prioritize. Step 4: Piggyback on a skill. 20 Diversion Tactics Highly Manipulative Narcissists, Sociopaths and Psychopaths Use to Silence You.

Toxic people such as malignant narcissists, psychopaths and those with antisocial traits engage in maladaptive behaviors in relationships that ultimately exploit, demean and hurt their intimate partners, family members and friends. They use a plethora of diversionary tactics that distort the reality of their victims and deflect responsibility. Although those who are not narcissistic can employ these tactics as well, abusive narcissists use these to an excessive extent in an effort to escape accountability for their actions. Here are the 20 diversionary tactics toxic people use to silence and degrade you. 1.

Gaslighting. Gaslighting is a manipulative tactic that can be described in different variations of three words: “That didn’t happen,” “You imagined it,” and “Are you crazy?” When a narcissist, sociopath or psychopath gaslights you, you may be prone to gaslighting yourself as a way to reconcile the cognitive dissonance that might arise. 2. Solution? 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. The Top 9 Reasons Why Your Best Employees Quit (And How to Stop Them) How to Respond to Insecure Co-workers. Six Habits Of Good Listeners. When we think of great leaders, we often think about individuals who give speeches that motivate action, but in addition to being great speakers, great leaders are also great listeners. Taylor Berens Crouch, doctoral candidate in clinical psychology at the University of Maryland, says being a good listener is crucial to being a great leader.

"If we’re trying to lead people in a direction that they want, it’s absolutely necessary that we understand people’s desires and perspectives and thoughts, and listening is necessary to get that information," says Crouch. Follow these six habits of great listeners: 1. They Practice Being Truly Mindful Being present to hear what the speaker is saying is essential to being a good listener, says Crouch. While most of us know it’s rude to pick up our cell phones to respond to a text or check email while engaging in a conversation, avoiding internal distractions are much more difficult. "If you’re really mindful, you’re in the moment. 2. 3. 4. 5. 6. 6 Things Your Employees Want From Performance Reviews.

It's been a tough year for performance reviews. Headlines urge us to kill them, nix them, blow them up. Studies reveal alarming stats, like the fact that 95 percent of managers are dissatisfied with their performance-management systems. (Nearly as good a barometer: there are now over 300 Dilbert strips about performance reviews.) So how can we build a feedback mechanism that works--for the business and for the employee? There is, of course, no one-size-fits-all solution, but there are some basic, universal building blocks of effective reviews. 1. When an employee sits down for a performance meeting with you, she will be listening closely to everything you say, and how you say it, for clues about her value to the company. If you rush through the review, making observations on the fly and not backing them up, the employee will notice. 2. Giving feedback is uncomfortable, and there's one tried-and-true way to cover up the discomfort: praise, praise, praise the employee. 3. 4. 5. 6.

Sound Like a Leader With These 5 Simple Sentence Starters. Five times you should demand a raise. You haven't seen a raise since the Great Recession hit the country, and you probably feel overdue for a salary bump. But when is the right time to ask your boss or supervisor for a raise? Does your timing play a role in whether you're likely to nab that paycheck boost?

It sure does. Here are five times when you should demand — or at least ask for — a raise from your boss. 1. Have you worked on a new advertising campaign that has increased sales at your company? If you've done something that has either boosted your company's revenues or cut its expenses, there might be no better time than now to ask for a raise. 2. Maybe your boss asked you to land three new clients this quarter, but you brought in five. Your goal when asking for more money is to show your employer how valuable you are to the company. The best time to prove this is when you've exceeded your boss' expectations. 3. There's something appealing about negotiating from a position of strength. Be careful, though. 4. 5. How to Look Pass Toxic Behavior. Healthy Boundaries For Mentors And Protégés. The Art of Conducting a Great Employee Review. The 5 Important Lessons I Learned from my Toughest Boss. Talking about your Salary Sucks! Here are 6 Helpful Tips.

Find the Coaching in Criticism. Feedback is crucial. That’s obvious: It improves performance, develops talent, aligns expectations, solves problems, guides promotion and pay, and boosts the bottom line. But it’s equally obvious that in many organizations, feedback doesn’t work. A glance at the stats tells the story: Only 36% of managers complete appraisals thoroughly and on time. In one recent survey, 55% of employees said their most recent performance review had been unfair or inaccurate, and one in four said they dread such evaluations more than anything else in their working lives. Most companies try to address these problems by training leaders to give feedback more effectively and more often. For the past 20 years we’ve coached executives on difficult conversations, and we’ve found that almost everyone, from new hires to C-suite veterans, struggles with receiving feedback. Why Feedback Doesn’t Register What makes receiving feedback so hard?

Truth triggers are set off by the content of the feedback. 1. 2. 3. 4. 5. How to Motivate Yourself When Your Boss Doesn’t. Let’s face it: some bosses are not inspiring. They don’t motivate us to perform at our best — let alone improve our skills. What should you do if your boss is too hands-off, ambivalent, or downright demotivating? How can you keep your engagement up and your own professional goals on track? Is it possible to motivate yourself? What the Experts Say The good news is that while your boss has a lot of influence over how engaged you are at work, you can put yourself in the driver’s seat. “Employees have more control than they realize over their ability to build and sustain motivation in the workplace,” says Heidi Grant Halvorson, a motivational psychologist and author of Nine Things Successful People Do Differently.

There are many factors that influence motivation, but “the most significant one is a sense of progress,” says Monique Valcour, professor of management at EDHEC Business School in France, citing Teresa Amabile and Steven Kramer’s book, The Progress Principle. Principles to Remember. Five Things People Do to Hurt Their Careers -- And How to Stop Doing Them. 12 Tips for Strong, Credible Business Writing. How Super Successful People Learn to Say 'No'

Learning to Speak Up When You're from a Culture of Deference - Andy Molinsky. By Andy Molinsky | 9:00 AM July 7, 2014 Many of us are uncomfortable speaking with people of higher status. We can feel self-conscious, unsure of what to say, and afraid what we’re going to say — or what we’re saying — is the wrong thing. After these conversations, we often replay in our heads what we said, analyze what we shouldn’t have said, or realize what we should have said but didn’t. But imagine what communicating up the hierarchy is like for people from countries and cultures where notions of hierarchy are much deeper and much more ingrained than ours. Where even as a small child you are taught to speak only when spoken to, and that in the presence of authority figures, like your parents, your teachers, or your boss, you should remain quiet, put your head down, do solid work, and hope to be noticed. The problem is a pervasive one.

This same issue also manifests itself during the job search process. Finally, this liability of deference also impacts people at work. How to Take Criticism Well - WSJ. 7 Ways To Get Noticed At The Office. How to Be a Better Listener. When you mention the qualities you look for in great salespeople, it’s nearly a given that the gift of gab is near the top of the list. Everyone loves a salesperson who can carry a conversation. But in speaking with Brenda Bence, author of Would You Want to Work for You? , I was reminded the ability to listen may be more important.

Bence shared an interesting statistic, which is that English speakers can say 125 to 150 words in a given minute and listen to 400 to 550 words in the same amount of time. The old adage goes that he who speaks first loses. To be a great salesperson you have to listen, but are you doing it effectively? Bence devised an acronymn called I.L.I.S.T.E.N., listing seven steps to consider when you're on the receiving end of a conversation.

I. Learn the benefits of listening. L. Meet in an environment that is conducive to listening. I. Don't come into the conversation with a preconceived notion of what you'll discuss. S. T. E. N. Are You Spending Enough Time With Your Boss? - At Work. What if you lose your job tomorrow? Three Ways to Make a Career Comeback. Management Consulting Jobs – 5 Mistakes That Get You Fired. First, getting fired in management consulting doesn't happen often. There are many reasons for this (eg, the rigorous recruiting process, the supportive development-focused culture). However, in tough economic times select firms will significantly tighten hiring and raise the bar on promotions. Those who don't make the cut must leave the company within a rough timeframe – the “up or out” policy.

Not all consulting firms employ “up or out” – some are comfortable letting people stay in the same positions for many years. Booz Allen is one example 1. The best consultants are experts at upward management. -Manage expectations regarding deadlines and work quality. -Learn to pushback effectively when suggestions are not efficient or practical, or when you're simply overwhelmed. -Engage senior consultants in areas where they can contribute the most. -Process management. Pushback is an art – I'll cover how to pushback effectively in a separate future article 2. 3. Silence digs your career grave. 30 By 30: The Smartest Career Moves. Distinct signs of Boiling Frog Syndrome. 4 Ways To Avoid the Axe. Make Yourself Sponsor-Worthy - Sylvia Ann Hewlett. How to Convince Your Boss You’re Ready For a Promotion.

How Not to Be The Coworker Everyone Hates. Make Your Career a Success by Your Own Measure - Monique Valcour.