Veille et e-réputation

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http://www.matthieu-tranvan.fr/reseaux-sociaux/1-outils-gratuits-optimiser-veille-reseaux-sociaux.html 18 outils gratuits pour optimiser votre veille sur les réseaux sociaux

18 outils gratuits pour optimiser votre veille sur les réseaux sociaux

Outils payants

http://www.jivesoftware.com/social-business/platform/

Engage the Social Web - Social CRM Software

Jive provides all you need to launch thriving social business networks that engage employees, customers, partners and the social web. It opens vast new opportunities to drive breakthrough results through internal collaboration, customer care, marketing and sales – all in ready-to-deploy solutions matched to your business goals. Social networking for the enterprise.
http://www.alterian.com/socialmedia/ Build brilliant social media strategies and campaigns that give you the insight you need to understand your audience, using SDL|SM2's unique social media data, services and analytical tools Our Social Media Monitoring customer comments

Social Media Monitoring and Analysis with Alterian SM2 (Formerly Techrigy)