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Social Media Monitoring and Analysis with SM2 from Techrigy (Alterian SM2)

Social Media Monitoring and Analysis with SM2 from Techrigy (Alterian SM2)
Do you know the process your customers take to buy and connect with you? Their journey is often filled with many steps, stops and starts. What you do to help them along the way makes all the difference in gaining a competitive foothold. Taking action to improve the experiences your customers have within that journey can convert them from shoppers to customers, and then to advocates. Too often customers don’t ask for what they want, and rarely do they behave in the way you expect them to; however, they are telling others directly in social media. Taking a walk in your customer’s shoes isn’t necessarily a walk in the park, but it can provide a rich and contextual view into exactly where the customer is in their journey. Taking this view of your customer’s world lets you make better informed and faster decisions about value propositions, brand strategies, and, more importantly, how to engage customers.

http://www.sdl.com/products/social-intelligence/

Overtone - Beyond Social Media Monitoring Scalable to growth. Adaptable to change. Leveraging SOA and your existing technology The KANA Enterprise platform leverages your existing technology investments by integrating with your enterprise data, applications and messaging systems. The platform is built on service-oriented architecture standards and designed for effective customer experience management. That means costly point-to-point integration and application upgrades are simplified, unburdening IT in the process. 3 New Apps to Manage Your Social Networks Are you looking for a better way to manage all of your social accounts? With the growing number of social networks, it can be a pain to keep on top of them all. Below I’ve highlighted three tools to help you manage your various social networking accounts from one neat dashboard. #1: Alternion Just recently out of private beta testing, Alternion packs a punch with the number of networks and social profiles you can manage.

Welcome to Twitalyzer Twitalyzer's Data Use and Privacy Policy Twitalyzer makes use of publicly available data in all cases, regardless of source. We rely on public Twitter streams, publicly available data from Klout, PeerIndex, and Rapleaf, and reserve the right to add other data from the public domain from time to time. We do not use direct messages or any other type of private information in any of our processing or reporting. 48 Free Social Media Monitoring Tools Go to the updated version of this post:54 Free Social Media Monitoring Tools [Update 2012] If you want to know what’s happening in the social web you need monitoring tools. Before you get out your credit card and start to spend money try out some of the free social media monitoring services.

Edelman Berland 9 crowdfunding websites to help you change the world. For many people, the thought of taking significant financial risk holds them back from jumping head-long into launching the idea that has been stuck in the recesses of their head. This collection of sites are designed to take the risk out of that creativity and innovation, allowing even the little guy to do something amazing. Who needs venture capital funding to get their idea off the ground? TwitSprout - Beautiful Social Media Analytics.

Reasons why the social graph deserves to die If you’ve ever gotten a little creeped out by the way social networks have invaded our lives, then you aren’t alone. There are a lot of people who enjoy using the social web, but struggle with it too. Unfortunately, most of the rhetoric about this part of the web is still pretty uncomplicated, broadly split between those who gleefully champion the new openness and those who deride it as meaningless or destructive. That leaves many of us who have more complicated feelings stranded in the middle. Good news, then, for this silent majority: perhaps we have a new manifesto in The Social Graph is Neither. Written by Maciej Ceglowski, the founder of bookmarking website Pinboard, it’s a great essay that covers a lot of ground about the problems today’s social networks have, and I’d urge you to read the whole thing.

Twitter Alerts - TweetBeep.com BuzzStream Social Media Monitoring and Engagement - Beevolve

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