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Social Media Monitoring and Analysis with Alterian SM2 (Formerly Techrigy)

Social Media Monitoring and Analysis with Alterian SM2 (Formerly Techrigy)
Do you know the process your customers take to buy and connect with you? Their journey is often filled with many steps, stops and starts. What you do to help them along the way makes all the difference in gaining a competitive foothold. Taking action to improve the experiences your customers have within that journey can convert them from shoppers to customers, and then to advocates. Too often customers don’t ask for what they want, and rarely do they behave in the way you expect them to; however, they are telling others directly in social media. Taking a walk in your customer’s shoes isn’t necessarily a walk in the park, but it can provide a rich and contextual view into exactly where the customer is in their journey. Taking this view of your customer’s world lets you make better informed and faster decisions about value propositions, brand strategies, and, more importantly, how to engage customers.

http://www.sdl.com/products/social-intelligence/

Related:  Veille et e-réputation

Media Monitoring, Online News Clipping, Media Intelligence, & Media Analysis - CustomScoop Overtone - Beyond Social Media Monitoring Scalable to growth. Adaptable to change. Leveraging SOA and your existing technology The KANA Enterprise platform leverages your existing technology investments by integrating with your enterprise data, applications and messaging systems. The platform is built on service-oriented architecture standards and designed for effective customer experience management. That means costly point-to-point integration and application upgrades are simplified, unburdening IT in the process. Verktøy for overvåking i sosiale medier - Mediakoordinator Monitoring Nettpilot hjelper deg med å velge den mest optimale online overvåkingstjeneste for sosiale medier, nyhetstjenester og sosiale medier. Etter å ha driftet tjenesten Mediakoordinator Monitoring og igjennom samtaler med mange norske profesjonelle aktører har jeg kommet til den innsikt at strukturert og systematisk overvåking av sosiale medier og online buzz, fortsatt er vanskelig tilgjengelig for de fleste vanlige brukere. Nettpilot leverte tidligere selv eget Overvåkingsverktøy for sosiale medier: Mediakoordinator Monitoring. Uansett hvilke verktøy som finnes er det viktig med en grunnleggende teoretisk opplæring i bunn. Kursing og hjelp til oppsett av lyttestrategier er langt viktigere enn verktøyet i seg selv. Jeg tilbyr derfor i første omgang kursing og rådgivning i måling av sosiale medier for på den måten å legge fundamentet for dine videre veivalg.

Synthesio Consumer : l’avis des autres vous intéresse 26 novembre 2008 3 26 /11 /novembre /2008 15:30 Le logiciel Consumer, développé par Synthesio (jeune startup française), fait partie des nouvelles solutions de veille développées spécifiquement pour la surveillance de l’e-réputation des organisations (tout comme TrackUr ou BrandEyes, logiciels dits de « brand monitoring »). Ce logiciel est plus spécifiquement destiné à rechercher sur plus de 100 000 sources (à travers 130 pays) les différents avis laissé par les internautes sur une organisation ou une marque : commentaires sur des blogs, fils de discussion sur un forum, etc… Selon la société Synthesio, Consumer permettrait de surveiller près de 5 millions d’avis d’internautes par mois. Comme ses confrères ce logiciel permet ensuite de générer des statistiques sur l’évolution de la notoriété de l’organisation, mais aussi de repérer tout départ de buzz négatif afin d’y pallier au plus vite.

Overtone - Beyond Social Media Monitoring Scalable to growth. Adaptable to change. Leveraging SOA and your existing technology The KANA Enterprise platform leverages your existing technology investments by integrating with your enterprise data, applications and messaging systems. The platform is built on service-oriented architecture standards and designed for effective customer experience management. That means costly point-to-point integration and application upgrades are simplified, unburdening IT in the process. Competitive Research Welcome to the last session of SES NY. Congratulations on making it. I’m hoping I make it through the next hour. If for some reason I don’t, I just want you to know that I loved you all. No, really.

AttenAlert.com - Brand Monitoring Coming up with a name for a brand and a tagline can be a drag, but if you did come up with a good one, it would only seem fair for you to check out how it is doing over the internet, who are citing you and your tagline in a positive, negative or unauthorized way, and that’s where AttenAlert comes in: a new subscription service that allows users to track any number of keywords occurrences in several sources, like search engines, blogs, sites, and even videos. AttenAlert combines advanced information on the site owner and hosting service it uses, which comes in quite handy for DRM infringement action. Also interesting about this service is that users get access to advanced reporting and statistics tools, so they can track live what sways and repercussions take place after the release of a marketing campaign or news announcement, and they can get the news in RSS format, or via email with scalable frequency. AttenAlert.com In Their Own Words Why AttenAlert.com It Might Be A Killer

Six Social Media Trends for 2012 - David Armano by David Armano | 10:25 AM December 12, 2011 Each year at this time, I look forward and predict trends in social media for the coming year. But first, I look back at my predictions from last year. 48 Free Social Media Monitoring Tools Go to the updated version of this post:54 Free Social Media Monitoring Tools [Update 2012] If you want to know what’s happening in the social web you need monitoring tools. Before you get out your credit card and start to spend money try out some of the free social media monitoring services.

Mass. governor, MIT announce big data initiative BOSTON—The Massachusetts Institute of Technology, Gov. Deval Patrick and industry officials announced Wednesday that they will be tackling big data research in an effort to add jobs and increase innovation in the state. MIT President Susan Hockfield joined Patrick, chief technology officer and others to discuss three major big data initiatives. Chief among the initiatives is MIT's new big data research center, known as bigdata(at)CSAIL, which will be run out of the school's Computer Science and Artificial Intelligence Laboratory.

The news we can afford I want to see news organizations grow again. But first, they must finish shrinking. They must decide what they can afford to be. That is what is happening with Advance reducing publication schedules and resources in New Orleans and other of its markets. That is what happening with Journal Register as it declares bankruptcy to restructure its liabilities given present reality.

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