Creating a Cultural Fit: Using ethnography with users and stakeholders. “The power of authoritative knowledge is not that it is correct but that it counts.”
–Brigitte Jordan They stride into the arena wearing the maize and blue. They are tall, strong, fast, and confident they will conquer the world. It wasn’t easy getting here, but after countless hours of practice, weight training, and gut-busting cardio workouts, they have arrived. The price is high. It’s six-thirty in the morning in January, and as I watch our fourteen year old daughter’s volleyball team make their way to the court, my feelings are mixed. Still, it’s over the top. Of course, it was all downhill from there. UX - Interaction Design - Multimedia System. Mobile Apps. Focus Group Moderator Guide Template - Super User Friendly.
The 6 Pieces of the Customer Experience Puzzle. How do you define customer experience — and, more importantly, how do you create the best customer experience model?
I started wondering about both concepts while working on an assignment to increase sales from the digital channel of a hospitality giant. It seems like everyone is interested in the idea of “great customer experiences. " But both businesses and scholars have struggled to understand what that really means, and have fared even worse at attempts to measure the outcomes of the "Customer Experience. " Attention Spans: A Theory — Design/UX. Over the last year and a half I've participated in something like thirty to forty remote user tests.
And all of those hours of testing have led me to the conclusion that something is very, very wrong. As product designers and engineers, we do not understand the average user's attention span. ISO 13407 is dead. Long live ISO 9241-210! Why you shouldn't click the Back button If you're the kind of person who equates 'standards' with 'boring', I can appreciate that you were sorely tempted to hit the back button after reading the title of this article.
(What? You never even got that far? Come back!) The reason you should read on is that this article isn't about just any standard. 'Ergonomics of human-system interaction, Part 210: Human-centred design for interactive systems' is a process standard aimed at people responsible for managing design processes. But it's more than a boring old standard. Just as with the other meaning of that word, 'standard' — a flag to rally behind — we can use this standard as the rallying point for our discipline. When Agile and User Experience Click. By Todd Zazelenchuk and Jeff Larson Published: January 21, 2013 “No two software development teams are the same.
They may vary in their composition, experience level, the proximity of their members, and their organizations’ willingness to embrace agile development methods.” UX STRAT 2013: A Conference For UX Leaders. UX strategy represents a rapid growth area within the field of user experience, as customer data sources become both less expensive and more comprehensive, and UX finds it’s way into the C-suite in the form of program vision, marketplace direction, and long-term multichannel planning.
What are the tools and techniques that will help UX leaders and senior professionals prepare for this new stage they find themselves on? That’s what the UX STRAT 2013 conference is all about. It provides a forum for discussing frameworks and case studies that will help UX leaders improve their approaches for guiding user experience design and planning. How to keep up to date on UX Design. Usabilidade, user experience, design de interação, tecnologia e diversão. Advice from a former Apple director who coined the term 'user experience'
Mitch Stein, a former Apple manager who coined the term “user experience.”
Having worked on Apple’s User Interface Technologies and introducing the term “user experience” to company execs in the early 90s, Mitch Stein knows a thing or two about how humans interact with computers. Hiring the Right Designer. A design firm, or any consulting company for that matter, is only as good as it's people.
Finding and hiring the best and the brightest needs to be a core competency. As Moment has grown, we have put a lot of effort into recruiting, from attending recruiting events at selected schools to attending industry events and conferences where our kind of people hang out. Www.sapdesignguild.org/User_Experience_Strategy.pdf. S UX Strategy. This posting relates to the 1st version of the SAP UX Strategy.
Please see the SAP User Experience Strategy page here on the SAP User Experience Community for the latest information about the strategy. Now more than ever people’s expectations are shaped by intuitive touchscreen devices and the software they use privately such as YouTube, Twitter, Facebook, Google, and Pinterest, raising the bar for the applications they use at work. Customers are increasingly telling us that user experience (UX) is the differentiator, not features and functions. With such a large product portfolio, any SAP UX strategy cannot be a “boil the ocean” approach; it has to target the areas that will have the biggest impact. So, instead of closing themselves off in a meeting room with like-minded colleagues, SAP user experience and product leads invited customers to tackle the challenge together as one team.
The result is pragmatic, yet innovative. SAP’s UX strategy. You’re not a user experience designer if… The UX field is booming.
It seems like the number of user experience practitioners has doubled in the last year — from newbies who’ve just entered the workforce, to mid-career changes, to folks who’ve been doing this all along but finally found out what to call themselves. It’s incredibly reassuring to finally see a long overdue interest in user experience practice; after all, that’s what many of us have spent our careers fighting for. I started this blog to give greater insight into how we think, how we work, and how we benefit customers and companies alike. I consider myself lucky to be among many professionals who speak at conferences around the world in an effort to bring UX into the mainstream. The First-Time User Experience: What Developers Need To Know ⚙ Co. For more complex apps (think photo- and video-editing apps, or any app that has a content-creation focus) the FTUE is always going to be a little more challenging.
That’s because typically these content-creation apps have a larger number of UI elements, advanced features, and a much steeper learning curve than other apps, which means it could be tricky to get new users to stick around. Another problem with complex apps is that, due to their many UI elements, they usually run contrary to the current trend of flat, minimalistic app design. So how do you, as a developer, balance the need to offer users a myriad array of features, while trying to hide and flatten UI elements, while also trying to provide a good FTUE without having the user need to read a manual just to understand what to do? Progressive reduction could be the answer. Progressive reduction is a term coined by Allan Grinshtein at LayerVault. “The idea behind Progressive Reduction is simple: Usability is a moving target. Luis Quental. User Experience. Where to Find Help with UX Strategy. By Paul Bryan Published: March 18, 2013 “Finding information resources regarding a strategic approach to UX design is a challenge because most UX publications and presentations focus on tactical solutions to common design challenges.”
Reframing “UX Design” : peterme. The ROI of Usability - UPA's User Experience Winter 2002. ROI - Return on Investment - is one way of looking at the value of usability to a business. This article was originally published in the Winter 2002 User Experience Magazine as part of "Return on Investment for Usable UI Design" by Aaron Marcus. Planning Your UX Strategy. A strategy is a set of coordinated, orchestrated, planned actions, or tactics, which will take you along a journey to reach a desired future state, over an established period of time. Design objectives are conditions or outcomes that a project must meet, often of tactical nature.
User experience (UX) strategy shouldn’t therefore be confused with design objectives. This article is about how to plan and coordinate actions to organisationally achieve good UX. The idea for this article was sparked by a cacophony of opinions on what constitutes UX strategy voiced recently in the twittersphere. Nothing currently posted in the blogosphere or in the UX community websites about UX strategy hit the right chord with me.
7 Ingredients of a Successful UX Strategy. By Paul Bryan Published: October 17, 2011.