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Get flash to fully experience Pearltrees
Latest Books: Experience Design 1.1 , Design is the Problem , Experience Design 1 Cards , Dictionary of Sustainable Management In addition, Making Meaning is now available in Korean
"Start with needs; Do less; Design with data; Do the hard work to make it simple; Iterate; Then iterate again; Build for inclusion; Understand context; Build digital services, not websites; Be consistent, not uniform; Make things open: it makes things better." "Information surfacing is to interaction designers what information hierarchy is to graphic designers. (...) Conceptual models are nothing new, but often become unintentionally obfuscated during the design processes.
Next update: Never . By Keith Instone . Usable Web is a stale collection of links about information architecture, human factors, user interface issues, and usable design specific to the World Wide Web.
Share: Daily Telegraph Apple iPad apps need more consistency, says usability guru (includes 3-minute video where I demo some inconsistencies in iPad apps) BusinessWeek Hardware Is Meaningless. It's About the Apps (a debate about value in the mobile space — my position is that tight integration between hardware and software is what we need) Net@Night Why is Web design still often bad? (podcast show with Leo Laporte and Amber MacArthur; 66 minutes streaming audio; my segment starts at the 21:40 mark)
Ideas They already had a good website and an award-winning contact center, but they wanted to get a better handle on their customers’ journeys across all touchpoints