Boosting staff efficiency through e-learning. Colin McDonald , 18 Nov 2011 As the economy makes a slow recovery, businesses, and in particular small businesses, have numerous choices to make about how they prioritise their budgets.
According to the Towards Maturity Benchmark Study, training budgets have not fallen as much as feared in the last two years but there has still been a decrease in the budgets of more than half of public sector organisations whereas 34% of private sector organisations report an increase. With employers needing to find ways which give them the best return against their investment, training solutions need to be as flexible and impactful as possible. Three-quarters of companies 'implement e-learning' More than three-quarters of companies are using e-learning resources to boost the leadership and management skills of their workforce, according to one organisation.
Research showed that online learning technologies are increasingly becoming a vital part of standard working practices and that more and more company chief executives are implementing them into their training schemes. 2011 Excellence in Social Learning. GOLD: LiveOps Inc.
LiveOps created a learning community for AAA Emergency Road Service that boosted customer service scores by nearly one quarter within a year.When a motorist needs help, AAA Emergency Road Service (ERS) is often the first call made. To meet its customers’ needs, AAA relies on a network of independent agents to make sure its members are safe and they receive timely service. Agent loyalty and community is key to making sure AAA members are satisfied.
Given the geographically dispersed nature of AAA’s agents, creating a sense of community is a real challenge. 2011 Excellence in Simulations & Games. GOLD: Regis Learning Solutions Learners in the United States Air Force (USAF) Air Command and Staff College (ACSC) need critical and creative thinking skills to enable intelligent decision making.
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