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La boîte à outils de la gestion des conflits. Six règles d'or pour développer son intelligence émotionnelle. "Je vous reçois cinq sur cinq.

Six règles d'or pour développer son intelligence émotionnelle

" Cette formule anodine devrait être largement répandue en entreprise. Personne n'a intérêt à nier ses propres émotions au travail, ni à ignorer celles d'autrui, sauf à perdre en compréhension. "L'intelligence émotionnelle permet de s'adapter à des situations humaines complexes et aux pressions du quotidien" explique la coach Latifa Gallo, auteure de "Les 50 règles d'or de l'intelligence émotionnelle" (Larousse, mars 2016). Du coup, les décisions sont plus justes et le charisme s'accroît. Ses conseils pour se mettre au diapason. 1. Bouleversé, on traverse souvent un "brouillard émotionnel", qui empêche de raisonner avec lucidité. LIRE AUSSI >> Oser les émotions au travail A faire. 1/ Dénichez, sur le web ou en librairie, une liste des mots nuançant les ressentis dans les quatre grandes familles et lisez-les. 2/ Sur une feuille blanche, souvenez-vous d'une situation récente qui vous a perturbé : quelles étaient vos pensées, vos émois, vos troubles ?

2. 3. Idiopathic Mutual Irritation. Have you ever found someone to be really irritating, for example a co-worker, boss, or neighbor – but that person says that you’re the problem?

Idiopathic Mutual Irritation

What’s more, they won’t leave you alone, and you have a hard time leaving him or her alone, too. But both of you get along with everyone else, and there’s no obvious reason why the two of you shouldn’t get along as well. Conflicts of Interest. I’m lucky that I’ve had so much training and experience in mediating issues between others.

Conflicts of Interest

It’s impossible to be a part of the mediation community and not learn a thing or two about oneself in the process. So, today I’m going to share, in no particular order of importance, ten things I’ve learned along the way. 1) Gossip is boring.


Thesis 2008 Felsenreich Loyalty and Resilience. WP Tensions 19102015 fin. The cost-quality tradeoff triangle / quadrilateral. Last changed 29 May 2014 ...............

The cost-quality tradeoff triangle / quadrilateral

Length about 700 words (8,000 bytes). (Document started on 20 Jan 2008.) This is a WWW document maintained by Steve Draper, installed at You may copy it. How to refer to it. Web site logical path: [] [~steve] [best] [this page] By Steve Draper, Department of Psychology, University of Glasgow. Most of the education literature, especially that related to pedagogy and/or technology, maintains a prudish silence about money. In fact education is like almost all design or construction: it is subject to a triangle of factors. The traditional triad of factors are: or in project management: The full set of six Education version. Nonviolent Communication Basics (2000)

The Basics of Nonviolent Communication with Marshall Rosenberg, Phd, is a recorded presentation of a 1-day workshop held in San Francisco, CA in April 2000.

Nonviolent Communication Basics (2000)

"The purpose of Nonviolent Communication is to help you learn what you already know how to do... but forget ... because we've been educated to forget. " In this video, Marshall Rosenberg shares a philosophy that challenges the current paradigm of war that contributes to violence in relationships, society, and to our planet. "Even though we could be playing the game, 'Make Life Wonderful,' we have been educated to play another game: 'Who's Right? '" Marshall presents ways of interacting with each other in authentic, effective, and powerful ways so that the way we interact in our most personal relationships is aligned with our values for the change we want to see in the world.

Transformative Mediation Techniques - Science Confirms their Benefits! - Institute for the Study of Conflict Transformation. Good research about mediation techniques has been hard to find.

Transformative Mediation Techniques - Science Confirms their Benefits! - Institute for the Study of Conflict Transformation

The costs of observing nuanced mediator behavior and subtle client reactions has been prohibitive. And no one has had a sufficient profit motive to sponsor such research. But the State of Maryland has been getting it done. The Administrative Office of the Courts followed over a hundred day-of-trial ADR processes, surveying parties before, after, and 3 to 6 months after the session. The researchers also observed the sessions and reviewed court records 12 months later to measure the proportion of cases that required further court action. Mieux communiquer tout simplement. Les malentendus et les justifications sont non seulement éprouvantes mais peuvent aussi rendre malade.

Mieux communiquer tout simplement

Une bonne communication par contre favorise notre bien-être. Quelques principes. Au fond la communication paraît simple: un parle, l’autre écoute. Mais saviez-vous que nos paroles font à peine le 10% de ce que votre interlocuteur comprend? Les experts de la communication ont trouvé que la communication peut se diviser en trois parties: Verbale: les paroles, le contenu. 90% de la communication est une question d’interprétation ou dépend de la situation et de l’humeur de l’interlocuteur.

Et encore l’expression verbale n’est que 10%. Conflit. Ames flynn assertiveness.