8 Presentation openers that grab your audience from the get-go. Your message is concrete.
Your argument is watertight. But are you opening your presentation in the most engaging way? Here are 8 tried-and-tested techniques for opening your presentation with a bang. 1) Amplification technique Take something minor and demonstrate it’s a serious problem. Good for – Grabbing your audience’s attention, challenging expectations. Example – It’s widely accepted that girls tend to do better than boys in school. The reverse of this is to take something seemingly scary or complicated and make it very simple. We know that Malaria kills half a million people each year, and we’ve had a cure for it since the 1600s. 2) Sensory technique Stimulate your audience’s imagination by describing a scene in vivid detail, or ask them to remember a particular memory and recall what they saw, smelled, heard and felt. 7 Problem Solving Steps. These 7 problem solving steps provide a short outline of a process to help you solve problems effectively.
A structured process helps ensure you stay on track but before you start, remember: “Do not focus on finding an answer: focus on defining the question” Peter Drucker Part of our manage in a minute series, read this article to gain a quick overview of the right steps effective problem solving. Problemsolvingmodel. Seven Steps for Effective Problem Solving in the Workplace. Problem solving & decision making at the workplace. How to Improve Accuracy in the Workplace. Accuracy is Important ... Always. 10 Ways You Can Improve Yours! Mistakes are a fact of life … they happen!
It is however important to learn from our mistakes, which is a natural process that will result in us getting better. If we don’t learn from our mistakes then we miss a huge opportunity … and yet many people fall into this trap. Accuracy is extremely important no matter what job you have … if you mislead co-workers, your boss, your client because of mistakes then there can be repercussions. In some circumstances accuracy is CRITICAL … 99% accuracy might be great for many professions, but for an aircraft pilot or a ship’s captain it isn’t great enough!
How do you go about improving your accuracy so that you make less mistakes? 1. 2. 3. 4. 5. 6. How to Improve Accuracy in the Workplace. Provide a clear explanation of the goal.
Employees cannot provide accurate work if they don't understand what is expected. Set "SMART" objectives --- specific, measurable, achievable, relevant and timely --- so that performance can be measured. Train employees on the correct process and procedure. Ten Commandments of Great Customer Service. Forbes Welcome. Customer Service Tips.
Regardless of the type of contact that you have with customers, whether it is over the phone, face-to-face, in a restaurant or shop, in an office or financial institution, in the entertainment or tourist industries, good customer service skills help everybody.
A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company – word of mouth recommendations from friends and colleagues are very valuable. Institute of Customer Service. 15 Customer Service Skills that Every Employee Needs. There are certain customer service skills that every employee must master if they are forward-facing with customers.
Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that every support member can master that will drastically improve their interactions with customers. Below I'll cover the 15 most-needed skills to master this incredibly important position. The Customer Service Skills that Matter When most business publications talk about customer service skills, things like "being a people person" tend to take the spotlight.
With that said, let's get into some specific skills that every support employee can master to "WOW" the customers that they interact with on a daily basis... 1. Visual Note-taking – Some Tips and Tricks. Claudio - Communication Week's Sketchnote - Flickr For many students, written note taking is difficult.
What’s worse, is having to re-read the notes later. Instead, try taking down visual notes. Mapping out what you’ve read or heard in the form of images and sketches not only allows you capture ideas quickly but also avoids the clutter of full sentences and chunks of text. The aim of visual notes are to create something that you would want to take out again and look at.
Five communication errors we all make. Sometimes to solve a problem it's just a simple matter of good communication.
Paul Russell gives us a quick guide to communicating well. Most of us consider ourselves great communicators. After all we communicate all day long through email, telephone, social media channels and blogs - we live in the communications age, don’t we? But did you know that quite a number of employees think that their bosses don’t communicate with them enough! Unfortunately, many of us fail when it comes to communicating instructions and sharing pertinent information. Effective communication is both an art and a science; thankfully though it can be taught and learned. Not asking for help Let’s be honest, no one knows everything.
Not communicating our expectations clearly There are lot of employees who would like to hear more often from their managers. Using emails to solve a problem It seldom happens that we’ll be able to accomplish our goals without talking to the person. Forbes Welcome. Communication Skills - Improve Your Communication With MindTools.com. How to Communicate Effectively (with Guides to Help Communication) Effective Communication: Improving Communication Skills in Your Work and Personal Relationships.