Press release: Emirates chooses BT for Global Contact Centre Virtualisation - BT UK Large business & public sector. Emirates and BT today announced a six-year deal, where BT will provide global contact centre managed services to support the needs of Emirates’ business growth.
This adds to a 2009 contract, where the airline consolidated its contact centres around the world onto a single, virtualised and globally managed platform using BT technology. Through this new deal, BT will upgrade and manage the next generation of contact centre technology enabling Emirates’ global contact centre agents to interact seamlessly through different channels with customers across the globe. Connecting customers across the globe with just one stop in Dubai, Emirates serves more than 140 destinations worldwide across six continents with a modern fleet of more than 230 aircraft.
DIA T3 Infrastructure. DWC ELV Infrastructure. Future Borders: UAE's advanced passenger information system going live in Dubai. The UAE's Advanced Passenger Information system is going live at Dubai International Airport later this week, according to Leyla Hareb, the assistant director of strategy & international affairs at the GCAA.
“This system has been developed in just two years. It has taken other countries ten years to implement,” she said Sharjah will be the second UAE airport to go live with the system. “That will happen by the summer,” Hareb said. The conference was opened this morning by HH Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, Chairman of Dubai Airports and Chairman and Chief Executive of Emirates Airline and Group. Pictured: Airlines panel at the Future Borders conference (L-R) Moderator, Arabian Aerospace editor-in-chief Alan Peaford; Airbus’ Paul Moultrie; Aer Lingus’ Fergus Wilson; KLM Air France’s Manuel van Lijf and Emirates Airline’s Adel Al Redha. Dubai International Airport Success Story. Dubai.
Just mentioning this city's name brings images of the biggest, the best, the most luxurious. One website calls it the city of superlatives. It boasts the tallest skyscraper in the world. Its airport just opened the single largest terminal building in the world. Yet, Dubai International Airport relies on UFIS' solutions-- a worldwide but by Dubai-standards small company -- to provide its flight management system. Dnata selects Amadeus' flight management solution. By BA Staff.
Dnata selects Amadeus’ breakthrough flight management solution. Madrid, Spain, 29 October, 2013: Amadeus, a leading technology partner for the global travel industry, today announces an agreement with dnata, one of the world’s largest combined air services providers, to implement Amadeus Altéa Departure Control’s Flight Management solution in their centralised load control offices (CLC) in Dubai.
The airport ground handler, part of the Emirates group, is now present in 75 airports in 38 countries. The deal spans all Emirates and flydubai domestic and international flights and over 100 other dnata customer airlines using the system. Under the agreement, Amadeus will provide dnata, which offers ground handling, cargo, travel and flight catering services, with a fully automated solution for managing the weight and balance of all flights it handles from its CLC in Dubai. John Jarrell, Head of Airport IT, Amadeus, commented: “We are extremely pleased to continue our airport journey having signed the world’s fourth largest ground handler.
. – Ends – ARINC Marks Milestone with vMUSE Expansion at Dubai International and Al Maktoum International. November 5, 2013 Annapolis, Maryland—ARINC EMEA today announced a major milestone for its vMUSE common-use passenger processing solution (CUPPS) at Dubai International, with a total of 34 international airlines now using the vMUSE platform.
This includes Emirates airline, which utilizes its proprietary system, Mercator Airport Control System (MACS) with ARINC's passenger processing platform. The 34 carriers are also newly certified for vMUSE running on Windows 7, making Dubai International the first global site for the application. ARINC and dnata signed a new five-year agreement in 2012 to upgrade the iMUSE platform to the latest vMUSE version. Babcock International Group PLC. Babcock successfully operates and maintains baggage-handling systems at some of the world's busiest airport terminals.
With over 900 dedicated staff we are uniquely placed to design, build, upgrade, operate, maintain, manage and improve your baggage-handling systems. Our combined strengths in engineering, project management and control systems have made us the recognised industry sector leader in the provision of through-life integrated baggage-handling solutions. We're immensely proud of the close partnerships we develop with our clients; ensuring tight project control and optimum performance from day one. Our operational knowledge and baggage processing systems are second to none in terms of cost, efficiency and reliability. Core service features: Wireless Tensbarrier Counter - Qmetrix.
Qmetrix is the new and innovative instrument for realtime measurement of queue length and queue waiting time.
We help you to keep your service promise, increase service levels and reduce cost in three steps. › measure the queue length profile of check-in and other queuing systems › monitor queue build ups early while they happen and even before they happen › manage using past queuing time profiles to improve arrival profiles, forecasts and planning › manage your queues Fulfilling the service-level promise at the first point of customer contact is a goal worth aiming for. Infrared People counting - Irisys. People counting technology to eliminate congestion at Dubai Airport Posted on Tue, Apr 17, 2012 Amor Group is to improve passenger experience at Dubai Airports by using hundreds of Irisys infrared people counting sensors to help improve the customer experience. The b iggest ever hi-tech aviation service delivery project will help make Dubai the world’s busiest international airport - in just three years The sensors will enable airport managers to identify congested areas, passenger flows within the terminal and deploy the appropriate resources.
The passenger experience is a critical facet of the overall airport operation and, in an increasingly competitive market, airports are looking to ensure passengers are processed efficiently and armed with key information at critical stages of their journey. BLIP Systems. Bluetrace. ACDB - Amor Group. Interactive Virtual Assistant - Tensator.