Compliance. Fielding Dissertation: CHAPTER 5: Representational State Transfer (REST) [Top] [Prev] [Next] This chapter introduces and elaborates the Representational State Transfer (REST) architectural style for distributed hypermedia systems, describing the software engineering principles guiding REST and the interaction constraints chosen to retain those principles, while contrasting them to the constraints of other architectural styles. REST is a hybrid style derived from several of the network-based architectural styles described in Chapter 3 and combined with additional constraints that define a uniform connector interface. The software architecture framework of Chapter 1 is used to define the architectural elements of REST and examine sample process, connector, and data views of prototypical architectures. 5.1 Deriving REST The design rationale behind the Web architecture can be described by an architectural style consisting of the set of constraints applied to elements within the architecture. 5.1.1 Starting with the Null Style 5.1.2 Client-Server 5.1.3 Stateless.
The FileMakers » The gender puzzle: do men and women treat data differently? Posted on 20th September 2012 Quick fact: you don’t sell seven million copies of a book unless you’re doing something right. That’s a point that’s unlikely to be lost on John Gray Ph.D., author of the ludicrously popular Men are from Mars, Women are from Venus. The 1992 bestseller (so bestselling in fact, that publisher Harper Collins stakes a claim for it being the most successful nonfiction hardback book ever) posits the idea that men are women have fundamentally different ways of dealing with relationship issues: the Mars versus Venus metaphor of the title. Forgetting Mars and Venus for a second though, what on Earth does this have to do with data and information?
It wouldn’t be the first time we’ve discussed the issue, of course. That information transformation is being driven by many different factors. That idea – as many ideas these days do – starts with social media. How? The thinking behind that? And it’s not just social channels that we treat differently. Maybe not. QubitProducts/UniversalVariable. CX Design Resources | Designing CX. Below are some of our favorite CX Design resources. We encourage you to use and share these items with anyone who will find them valuable.
This page will be updated regularly, so please bookmark it to stay up to date with the latest additions. People: Slideshare Decks Books Videos / Recordings Journey Mapping Examples: Articles [Fast Company] Move Over Product Design, UX is the Future Tools / Templates 2 thoughts on “CX Design Resources” Leave a Reply Your email address will not be published. You may use these HTML tags and attributes: <a href="" title=""><abbr title=""><acronym title=""><b><blockquote cite=""><cite><code><del datetime=""><em><i><q cite=""><strike><strong> Notify me of follow-up comments by email.
Notify me of new posts by email. Matthew Butterick: Reversing the Tide of Declining Expectations. Butterick’s Practical Typography. Information Architecture 101: Techniques and Best Practices. By Cameron Chapman Information architecture (IA) is an often-overlooked area of website design. Too often, as designers, we just let the CMS we’re using dictate how content for a site is organized. And that works fine as long as the site fits perfectly into the narrow content formats most CMSs are designed around. But too often, a website’s content breaks the boundaries of most CMSs. This guide covers the fundamentals of information architecture for organizing website content. Information Architecture Design Patterns There are a number of different IA design patterns[1] for effective organization of website content. Single Page The first pattern is the single page model. Flat Structure This information structure puts all the pages on the same level.
Index Page A main page with subpages is probably the most commonly seen website IA pattern. Strict Hierarchy Pattern Some websites use a strict hierarchy of pages for their information design. Co-Existing Hierarchies Pattern Image by Al Abut L.L. 4 Ways You Discourage Customers From Buying. Something has happened between most companies and their customers--and it has led to a lot of lost sales. "Buyers are completely over sellers," declares Kristin Zhivago, revenue coach and author of Roadmap to Revenue.
"They want to be educated and assisted, not sold. But sellers are still trying to sell the same old way. " If you don't understand this dynamic, chances are you're creating barriers that actually discourage customers from buying. 1. "In most cases, there are too many steps to get to the information you need," Zhivago says. "Another thing companies are choosing to ignore is the importance of reviews," Zhivago adds. 2. You may think hiring the most energetic go-getters is the best way to generate sales, Zhivago says. 3. "These days, by the time customers talk to salespeople, they've already answered 80 percent of the questions they had by doing online research or talking to their friends about the product," Zhivago says.
What's the solution? 4. You don't. The web performance I want. There’s been a lot said and written about web performance since the Velocity conference. And steps both forward and back — is the web getting faster? Are developers using increased performance to add more useless gunk to their pages, taking back performance gains almost as quickly as they’re achieved? I don’t want to leap into that argument; Arvind Jain did a good job of discussing the issues at Velocity Santa Clara and in a blog post on Google’s analytics site. But, I do want to discuss (all right, flame) about one issue that bugs me. I see a lot of pages that appear to load quickly.
“Apparently,” however, is a loaded word because a second later, some new component of the page loads, causing the browser to re-layout the page, so everything jumps around. I see plenty of sites that take 10, 20 seconds to load and function properly, where “function properly” means that the page scrolls, the text doesn’t jump around, and there’s no extraneous crap obscuring it. Don’t Let IT Hijack the CMS. By John Fairley, director of Digital Services at Walker Sands In today’s digital age, the ability to provide high-quality content immediately on a 24/7 basis can give companies a significant competitive advantage; especially from a marketing perspective.
However, it is difficult for marketers with little or no information technology background to publish information quickly, if at all, when they don’t understand how to use their company’s content management system (CMS). Although IT clearly has a stake in the CMS platform, it’s a big mistake to let IT monopolize the selection process. To deliver real value to the organization, CMS selection needs to be performed across multiple units and divisions -- and in many cases, marketing (not IT) should have the loudest voice about the CMS platform that is ultimately chosen. Common issues in CMS selection The evolution of CMS technology has enabled marketing teams to play a more active role in the content management process. The slippery slope. A paraphrased transcript of my talk at SMX Munich 2013 Let’s start with a little game. In iOS, there’s an ad tracking feature that allows advertisers to identify you (albeit anonymously). It’s turned on by default. Let’s see if we can work out how to turn it off together.
Go into your settings and scroll down. There we go! Oh. “General” is a crappy name for a menu item. The first item inside “General” is labelled “About”. Yawn – nothing to see here! Advertising. We’ve found it! But wait a minute. Off means on! The thing about Dark Patterns is that you design them from the exact-same rulebooks that we use to enhance usability. And here they are inverted! We can take those three and they pretty much spell out the strategy that Apple used in the example we’ve just seen.
To explore this, I’d like you to join me in a little thought experiment. Image credit: Gary Rowlands Well here’s a little idea. After about 5 years, the NHS realised what they’d done. How about this? Dark Patterns - User Interfaces Designed to Trick People. Says the Vast Majority of Social Collaboration Initiatives Fail Due to Lack of Purpose. Egham, UK, April 2, 2013 View All Press Releases "Provide and Pray" Approach Has Just a 10 Percent Success Rate Gartner Analysts to Share Best Practices for Planning Social Collaboration at the Gartner Enterprise Architecture Summit 2013 in London, U.K. and National Harbor, Maryland, U.S.
Although social technologies are employed by 70 percent of organizations, Gartner, Inc. said most social collaboration initiatives fail because they follow a worst practice approach of "provide and pray", leading to a 10 percent success rate. "Without a well-crafted and compelling purpose, most social media initiatives will fail to deliver business value," said Anthony Bradley, group vice president at Gartner. "This provide and pray approach provides access to a social collaboration technology and prays something comes good of it, like a community forming and participants' interactions naturally delivering business value.
To assist them, Gartner has identified five characteristics of a good purpose: Rate Limiting and Velocity Checking. Lately, I've been seeing these odd little signs pop up in storefronts around town. All the signs have various forms of this printed on them: Only 3 students at a time in the store please We took that picture at a 7-11 convenience store which happens to be near a high school, so maybe the problem is particularly acute there.
But even farther into town, the same signs appear with disturbing regularity. I'm guessing the store owners must consider these rules necessary because: teenage students are more likely to shoplift than most customers with many teenage students in the store, it's difficult for the owners to keep an eye on everyone, which further increases the likelihood of shoplifting. I'm just guessing; I don't own a store. When you go into a restaurant and see a sign that says "No Dogs Allowed," you might think that sign is purely proscriptive: Mr. All these signs are enough to make me question the ethics of high school students in groups of 3 or more. Per user or API key. Oliver Reichenstein: iA Interview – Why Simplicity Creates Great User Experiences.