
E_réputation
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Reputation 2.0- How Twitter is Redefining Corporate Reputation Management - Non-Fiction Article - web , twitter, social media
Memo to brands of all shapes and sizes: do not jump onto hashtag bandwagons, especially ones that involve bloodshed, unless you want to purposefully incur the wrath of the outraged. The latest example of what not to do as part of your social media strategy comes from fashion retailer Kenneth Cole , so called after the designer who established the company. What’s worse is that Cole himself appears to be personally responsible for this inappropriate tweet :
Kenneth Cole in revolutionary hashtag hijacking [#fail] | Econsultancy
I agree with DMS. Negativity is part of life and entrepreneurs should deal with it. If it is just emotion, everyone will see right through it and figure the the person had a bad day (which happens to us all).
How to Deal with Negative Comments [Marketing Cast]
e-reputation
La e-réputation en 10 points clés | Le Cercle Les Echos
Le 22 Août 2009, dans l’un des premiers billets de ce blog, Amine avait rédigé le billet: l’E-réputation: Mode d’emploi où il expliquait à qui s’adressait l’e-réputation avec un schéma qui spécifie les processus de surveillance et de management qui en découlent. Aujourd’hui, je représente dans le schéma ci-dessous ma vision de l’e-réputation, qui à mon sens, s’appuie sur 5 piliers issus des processus de surveillance et de management. Cette représentation de l’e-réputation s’applique, à mon avis, autant aux individus qu’aux entreprises.

