Performance Measurement
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Spirituality as the Fourth Bottom Line Sohail Inayatullah, Professor, Tamkang University, Sunshine Coast University, Queensland University of Technology - www.metafuture.org
SPIRITUALITY AS THE FOURTH BOTTOM LINE
Performance Measurement
Most of us have heard some version of the standard performance measurement cliches: “what gets measured gets done,” “ if you don’t measure results, you can’t tell success from failure and thus you can’t claim or reward success or avoid unintentionally rewarding failure,” “ if you can’t recognize success, you can’t learn from it; if you can’t recognize failure, you can’t correct it,” “if you can’t measure it, you can neither manage it nor improve it," but what eludes many of us is the easy path to identifying truly strategic measurements without falling back on things that are easier to measure such as input, project or operational process measurements.