The era of asking great questions. I’ll never forget meeting some people in a remote village of Laos (Southeast Asia) a few years ago.
The village had no electricity. #CXO Chat April 29th, Noon Est: The Impact of Digital Innovation on Customer Experience. @iluminatedance rockin the stage at #linc #innovation. The Discipline of Managing Disruption. This is the second interview we’ve published with Harvard Business School professor and author Clayton Christensen.
The first appeared back in 2001. Four years before, Christensen had published The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Harvard Business School Press, 1997). When his keenly original theory of disruption first appeared, it seemed like an audacious and counterintuitive view of organizational change. But it soon evolved into conventional business wisdom. Big-Bang Disruption. By now any well-read executive knows the basic playbook for saving a business from disruptive innovation.
Nearly two decades of management research, beginning with Joseph L. Bower and Clayton M. Christensen’s 1995 HBR article, “Disruptive Technologies: Catching the Wave,” have taught businesses to be on the lookout for upstarts that offer cheap substitutes to their products, capture new, low-end customers, and then gradually move upmarket to pick off higher-end customers, too. When these disrupters appear, we’ve learned, it’s time to act quickly—either acquiring them or incubating a competing business that embraces their new technology. But the strategic model of disruptive innovation we’ve all become comfortable with has a blind spot. Five innovations that will define tech in 2013. How can big data and smart analytics tools ignite growth for your company?
Find out at DataBeat, May 19-20 in San Francisco, from top data scientists, analysts, investors, and entrepreneurs. Register now and save $200! Vivek Wadhwa is a vice president at Singularity University and a Washington Post columnist. Last year I predicted that social media would lose its sizzle. A year in review: Top 12 Posts of 2012. The False Tradeoff in Redesigning Work - Brad Power. By Brad Power | 12:00 PM November 19, 2012 In theory, actively engaging your front line employees in improving the way work is done makes perfect sense.
It allows front line workers to learn by doing. It builds capability. It gets the work done. It builds emotional commitment to changes. Yet in practice, leaders seldom choose to actively engage the front line when redesigning work. Where Models Fail: Remembering the Limits of Analytic Tools. Where Models Fail: Remembering the Limits of Analytic Tools Posted by Jay Watt on Fri, Nov 16, 2012 @ 07:00 AM Many companies inherently recognize the value of data-driven strategy and decision making, and, accordingly, many organizations and consulting firms have brought offerings to bear in this space.
Rapid digital innovation fueling vast complexity and opportunity for customer experience executives. I was recently invited to keynote a series of executive events hosted by NICE Systems.
For those unaware, NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. At the start of each session, I encouraged contact center and customer experience executives from American Express, Disney, Coca-Cola, Staples, eBay, JP Morgan Chase, Citi, Discover, and several other organizations to commit with me to ask great questions together for the balance of the afternoon.
We are in an era where asking great questions, and collectively pursuing answers together is a necessity. The accelerating pace of technological innovation is disrupting every industry, every best practice, and democratizing opportunity across the globe. Rapid digital innovation fueling vast complexity and opportunity for customer experience executives. I was recently invited to keynote a series of executive events hosted by NICE Systems.
For those unaware, NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. At the start of each session, I encouraged contact center and customer experience executives from American Express, Disney, Coca-Cola, Staples, eBay, JP Morgan Chase, Citi, Discover, and several other organizations to commit with me to ask great questions together for the balance of the afternoon. Design Thinking Is A Failed Experiment. So What's Next? The decade of Design Thinking is ending and I, for one, am moving on to another conceptual framework: Creative Intelligence, or CQ.
I am writing a book about Creative Intelligence, due out from HarperCollins in fall 2012, and I hope to have a conversation with the Fast Company audience on this blog about how we should teach, measure, and use CQ. Why am I, who at Business Week was one of Design Thinking's major advocates, moving on to a new conceptual framework? Simple. Design Thinking has given the design profession and society at large all the benefits it has to offer and is beginning to ossify and actually do harm.
How To Disrupt Yourself. For years now, everybody has been talking about disruptive innovation.
It’s not enough just to play the game anymore, the aim is alter it completely. That’s a lot easier said than done. If you are a thriving business, you will have to change a lot of what made you that way. There will be no guarantee of success and the road forward will be uncertain, with no previous model to emulate. It’s not just products of process that will have to change, but the entire business model. The truly networked world we still can’t quite grasp. This post is on behalf of the CIO Collaboration Network and Avaya. Digital Social Capital: Building, Maintaining and Leveraging Digital Networks for Innovation and Creativity.
By Anabel Quan-Haase The digital landscape makes it clear that individuals are employing multiple sources of information, are members of diverse, sparsely-knit and specialized interest groups, and access both online and mobile applications via a wide range of media. We no longer function in small, local, interest-based groups, but rather society has moved toward a new social order, which Lee Rainie and Barry Wellman term networked individualism. This creates a need for each individual, social group, and corporation to make large investments of time, effort, and creativity into building, creating, and maintaining their unique social network. But, to what extent are digital networks relevant to the business world? The Spread of Digital Social Networks Recent data from the PEW Internet and American Life Project shows that over half of adults belong to Facebook or Twitter, and as much as 80 percent of young Americans are connected via a social networking site.
Just press the easy button. “To trace something unknown back to something known is alleviating, soothing, gratifying and gives moreover a feeling of power. Danger, disquiet, anxiety attend the unknown – the first instinct is to eliminate these distressing states. If You Were the Next Steve Jobs... - Umair Haque. …what problems would you try to solve? Let me answer that by telling you a story. Every writer will tell you: first, find a good café. 40 Examples of Open Innovation and Crowdsourcing. We can call it open innovation, crowdsourcing or co-creation – or something else. In short, it is about bringing external input to an innovation process and this is no longer a buzzword. Companies are learning that they must embrace this paradigm shift of innovation in order to keep up with the competition and those that are lagging behind, well, they will find themselves to be in big trouble in the coming years.
This list of corporate initiatives is worth looking into if you want to get an idea of what is happening with the open innovation, crowdsourcing and co-creation today. NOTE: The process of bringing external input into an innovation process requires lots of work that is often not visible to the public. So when you go through this list of examples, please remember that these companies have other initiatives related to open innovation. What Data Can't Tell You About Customers - Lara Lee and Daniel Sobol. And then there was One. And then there was one. Which is your top priority in #CRM in the next 1.5 years? #Innovation #scrm #IT #CXO. Turning Customer Intelligence into Innovation - Scott Anthony. By Scott Anthony | 9:00 AM August 20, 2012. Mom and Pop Start-Ups Rev Up in Silicon Valley. Seizing Opportunity in a Hyper-Dynamic Environment. This post is on behalf of the CIO Collaboration Network and Avaya Did you know that in the past 3 years, we’ve seen:
Improving the known, exploring the unknown, and innovating to be well-known. “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” – BILL GATES. The Most Innovative Tech Companies in Orange County. Business - Derek Thompson - Forget Edison: This is How History's Greatest Inventions Really Happened. The myth of the solitary inventor -- in 8 short stories The world's most famous inventors are household names. You’re Invited to Attend HTA19! Google's Project Glass: Inside The Problem Solving And Prototyping. Mary Meeker 2012: Mobile’s Hypertrajectory and the Re-imagining of Everything.
For much of the last two decades, Brian has been helping B2B and B2C organizations across a variety of industries and sizes accelerate growth through customer focused transformation initiatives. In Search of the Hybrid Ideal. Techamerica. The Digitization of Human Interactions: From Long Tail to Mass Disruption. Photo Credit: ceibs.edu. Harvard Business School For The Facebook Age. The Coming Meltdown in College Education & Why The Economy Won’t Get Better Any Time Soon. Yacht Combinator? Step aboard this ship full of startups bound for international waters. It's Time to Rethink Continuous Improvement - Ron Ashkenas. Crush the "I'm Not Creative" Barrier - Jeff Dyer, Hal Gregersen, and Clayton M. Christensen.
Brian Vellmure - Google+ - Curious how many of you have used the Cynefin framework to… Why We Need Storytellers at the Heart of Product Development. The Innovativeness of Nations. P&G Innovates on Razor-Thin Margins - Vijay Govindarajan. Jeff Bezos's Top 10 Leadership Lessons. When all of us have “Terminator Like” powers.
Why Innovators Don't Always Win. Your organization 8 years from now. Your organization 8 years from now. Brian Vellmure - Google+ - This is a fascinating article that measures communication… Economist: Customers will replace R&D as the main source of new ideas. Shoppers see innovation in mobile device use. Sign in. It is the Jobs-to-Be-Done, Stupid. The Rewiring of Institutions. Big Data + Machine Learning = Scared banks. 3 Ways To Predict What Consumers Want Before They Know It. The Innovator's Challenge: Moving From Idea Networks to Action Networks. FULL LIST.
Announcing the Winners of the HCI Human Capital M-Prize on Leadership. Products Come and Go – Customers Will Always Have Needs. Shift Index 2011: The Most Important Business Study. Why brainstorming doesn’t work–and what does. Monitor: More than just digital quilting. Future of TV: The Quick Version. The Global Innovation 1000: Why Culture Is Key. Five Reasons Companies Fail at Business Model Innovation - Saul Kaplan. Jobs made Apple great by ignoring profit. Mapping Innovation with the Customer Experience moderated by @StacyLeidwinger. Infographic Of The Day: Does Innovation Flow From Cities? Accenture Launches Global Social Media Innovation Center in Silicon Valley. Five Discovery Skills that Distinguish Great Innovators. What's Old is New Again: O'Reilly Publishes Time-Release eBook Experiment. Quirky: The Solution to the Innovator's Dilemma.
Marc Benioff, Mister Disrupter - Victoria Barret - Upside Potential. Can Innovation Really Be Reduced To A Process? Not what we thought? What's your platform for value co-creation? Introducing S-D Logic and its 10 foundational premises. The Collapse of Complex Business Models. Announcing The Constellation SuperNova Awards. 2011 LaunchPad Award Winners and More Highlights of VC in the OC!