Dan Pallotta: The way we think about charity is dead wrong. Nonprofit Resources - Welcome | Ben and Jerry's Foundation. Customer Service Via Email - Tips For Good Customers Service Via Email Video. Today, most business conduct customer service using email. But the informality of email can sometimes lead to problems in customer care. See our tips for conducting good customer service via email and please your client base.See Transcript Hi! I'm Debbie Anderson for About.com! Whether you work from home or in a corporate office somewhere, good customer service is essential in today's business practices. Reply Promptly First, always respond promptly to every customer email; however, if the customer's email is angry or fight provoking, take a few minutes to cool off, and then open each email response by greeting the customer by their formal or full name, and remember to avoid using casual or slang tones when writing the email.
Show Concern Next, write an opening line that shows the customer your genuine interest in their contacting you about their concerns. Answer Questions Clearly and Concisely Use a Professional Closing Proof Read Thank you for watching! For Nonprofits.