Christophe Benavent. CedricDENIAUD.com : Stratégie digitale et Social Media. Seth's Blog. A six-year-old who throws a tantrum and refuses to go to school is escalating into the urgent.
Going to school every day is important. Mollifying an angry customer is urgent, building systems and promises that keep customers from getting angry is important. Retail-distribution, le blog de Frank Rosenthal.