It starts with capturing knowledge. In the Altimeter Group’s Report on Enterprise Social Networks, four areas of business value were identified: Encourage SharingCapture KnowledgeEnable ActionEmpower People I would suggest an order of difficulty and business value for these four components.
Our crude knowledge capture tools. Earlier this week I commented that while of course, you cannot capture knowledge in the literal sense, people in organizations need to share their knowledge-making experiences.
The aim of knowledge-sharing in an organization is to help make tacit knowledge more explicit, not some type of fictional Vulcan mind meld. I have quoted Dave Jonassen on knowledge transfer several times here, “Every amateur epistemologist knows that knowledge cannot be managed. Les réseaux et le développement de l'intelligence collective. Learning in a Social Organization: a clickable guide.