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Product reviews and prices, software downloads, and tech news - CNET. The true grit of IT troubleshooting | Data Center. Credit: iStockphoto Troubleshooting brings out the armchair quarterback in most IT pros, especially during emergent and highly visible outages. After all, we love a tough problem, and it's easy to gloss over a situation from a disassociated position and say you could have solved it better, faster, or with less fallout.
We even do it to ourselves: How many times have we said that if we only knew then what we know now, we would have done differently? There is no disassociated position when troubleshooting. We only know what we know in that moment, so we forge ahead with our best guess, balancing the risks of our actions against the promise of a resolution. For the most part, our gambles succeed; otherwise we wouldn't be in the position to do much troubleshooting again. [ Cash in on your IT stories!
Dealing with emergent problems means making a devil's choice between a fix and forensics. Unfortunately, this often means reliving the issue again.
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