
user-centered design
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useit.com: Jakob Nielsen on Usability and Web Design
The Cooper Journal: Personas
Understanding how the brain works is important in interaction design not only to be able to craft experiences that support the way people think, but also to avoid common biases in our own brains as we make design decisions. One bias that sneaks into design problems all the time is called the “ availability heuristic ”, or the tendency to judge how important or common something is based on how easy it is for us to think of an example. For example, if you were to ask me how the baby boomers react to technology, the first example that jumps to my mind is my mother who happens to be a complete technophile and Apple fangrrl. Because of the ease with which that example comes to mind, I am at risk of grossly overestimating technical interest and ability amongst the baby boomer population. If you’re involved in the design of products, you run into this problem all the time.This page collects all my published work related to experience design and information architecture. This conceptual model of the considerations involved in designing successful user experiences for Web sites is the foundation for all my subsequent work in this field. It was published as a PDF diagram in 2000 and an acclaimed book in 2002. This model documents the competencies a team must incorporate to successfully deliver Web products, based on my observation and experience. You can download it as a PDF diagram or read the companion article published in 2003. This system for diagramming information architecture and interaction design solutions has been widely adopted since I first released it in 2000.
Jesse James Garrett: experience design and information architecture resources
Nielsen Norman Group: usability consulting, training & user research reports
Don Norman has been elected to the National Academy of Engineering . The citation reads "For development of design principles based on human cognition that enhance the interaction between people and technology."User Interface Engineering - Usability Research, Training, and Events - UIE
User Interface Engineering is a leading research, training, and consulting firm specializing in web site and product usability. Jared M. Spool and his team of researchers oversee a variety of events and publications. Our UIE Virtual Seminars allow you to learn from the comfort of your own office.Portfolio management and trading platform When this project began, Barclays Global Investors ("BGI," now part of BlackRock), was the world's largest money manager. Its portfolio managers used quantitative techniques to drive investment decisions, trading billions of dollars a day with tools that included homegrown command-line, spreadsheets, Windows tools, and third-party systems. In order to increase market responsiveness, improve workflows, and better manage risk, BGI set about creating Apex, a unified portfolio management and trading platform.

