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Bloomberg. SeaWorld Entertainment Inc.’s top executive unexpectedly stepped down, the latest upheaval in a years-long turnaround effort in which the theme-park operator has struggled with falling attendance and bad press.

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The sudden departure of Chief Executive Officer Joel Manby could offset some upside from the latest quarter, Stifel Nicolaus & Co. analyst Steven Wieczynski said Tuesday after the company reported adjusted earnings that beat the highest analyst estimate. SeaWorld is “by no means out of the woods,” Wieczynski wrote in a note to investors. The shares fell 1.5 percent to $15.50 at 12:20 p.m. in New York as the broader market slumped. The reputation game: how to control the way we appear in the eyes of others. The Fall of Travis Kalanick Was a Lot Weirder and Darker Than You Thought. A year ago, before the investor lawsuits and the federal investigations, before the mass resignations, and before the connotation of the word “Uber” shifted from “world’s most valuable startup” to “world’s most dysfunctional,” Uber’s executives sat around a hotel conference room table in San Francisco, trying to convince their chief executive officer, Travis Kalanick, that the company had a major problem: him.

The Fall of Travis Kalanick Was a Lot Weirder and Darker Than You Thought

The executives were armed that day with something unusual for Uber Technologies Inc.: the results of a survey. Kalanick operated by gut feeling and with a stubborn sense of how people should feel, not how they did. Jeff Jones, Uber’s new president and former chief marketing officer for Target Corp., wanted more substantial insights. ‘Invisible Influence’: What Really Shapes Our Decisions. In his new book, Invisible Influence: The Hidden Forces That Shape Behavior, Wharton marketing professor Jonah Berger takes us inside the conscious and unconscious ways that social influences shape our decisions.

‘Invisible Influence’: What Really Shapes Our Decisions

Knowledge@Wharton recently had an opportunity to talk with Berger about his book. An edited transcript of the conversation appears below. This is how NASA used to hire its astronauts 20 years ago—and it still works today. Michael Kasper thought he was ahead of the game when he sat down to do his taxes this year.

This is how NASA used to hire its astronauts 20 years ago—and it still works today

It was a Friday in February, more than two months before the mid-April filing deadline, and snow still covered the front lawn of his home in Poughkeepsie, in upstate New York. The No. 1 Predictor Of Career Success According To Network Science — Life Learning. It has been over three years since Steve Jobs died.

The No. 1 Predictor Of Career Success According To Network Science — Life Learning

Uk.businessinsider. PX03096. Influence Marketing: Success Is All About Finding the Right Partner. Influence marketing is often thought of as a relatively new concept—it is not.

Influence Marketing: Success Is All About Finding the Right Partner

Influence marketing is a variation of the celebrity endorsement, a concept that pre-dates the athlete on the Wheaties box. Influence marketing in the digital age has a great deal in common with the celebrity endorsements we are all familiar with. 3 Steps Anyone Can Take To Master Small Talk. We’ve all been there: the minutes before a critical meeting begins.

3 Steps Anyone Can Take To Master Small Talk

A chance encounter with a former coworker. How To Master The Fine Art Of Small Talk. Small talk gets a bad reputation.

How To Master The Fine Art Of Small Talk

To avoid this allegedly meaningless drivel, people skip networking events. Or, almost as bad, they attend, but talk to the three people they already know. Uk.businessinsider. Most Common Networking Mistake - Business Insider. People around you control your mind: The latest evidence. 5 PR lessons from Viber's rise from zero users to a $900M exit.

Anyone reading VentureBeat has probably dreamt at some point of becoming the next big startup success story.

5 PR lessons from Viber's rise from zero users to a $900M exit

In fact, a handful of VentureBeat readers may have already achieved this dream. AlexMLeo: Considering they hate everyone... Life's too short for enemies.

Which friends to make (networking)

Stay friends (customer & stakeholders satisfaction) Poach friends. Why people make friends. Lose "false friends" Make new friends. Find friends. Stay friends (crisis & issue management) Why You Shouldn't Say "You're Welcome" BMW Offers Money-Can’t-Buy Perks to Keep Biggest Spenders. German ski legend Rosi Mittermaier passed on racing tips at Austria’s Zillertal resort last winter to a group of 10 students who all had one thing in common: they owned a BMW 7-Series sedan.

BMW Offers Money-Can’t-Buy Perks to Keep Biggest Spenders

Bayerische Motoren Werke AG (BMW), the world’s biggest maker of premium cars, last year began offering perks that money can’t buy to owners of its flagship model in a bid to keep its most profitable clients loyal. Daimler AG (DAI)’s Mercedes-Benz quickly followed suit with a similar program of its own. Both were responding to down-market shifts by the more exclusive Maserati and Jaguar brands as competition for elite buyers intensifies.

The BMW and Mercedes preferred-customer programs represent an effort to strengthen relations directly with customers who can afford any car they want. FBI-Tested Tactics For Quickly Building Rapport With Anyone.

Online reputation & reviews

Jeff Bezos To Social Cohesion: Drop Dead. Upon reading the Bloomberg Businessweek cover story on Amazon, a portrait of. PsycNET - Display Record. PsycNET - Display Record. KwikChex - Global Reputation, Reassurance & Resolution Services. Online Reputation Management. Fighting Online Defamation. CSR. CEO reputation. Understanding Customer Delight and Outrage.