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The Value of Customer Journey Maps: A UX Designer’s Personal Journey

By Joel Flom Published: September 7, 2011 “How did I manage to reach the conclusion that customer journey maps are not only a worthy and effective tool, but also a crucial element on large, enterprise user experience (UX) projects? http://uxmatters.com/mt/archives/2011/09/the-value-of-customer-journey-maps-a-ux-designers-personal-journey.php
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