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The hidden toll of workplace incivility. Research shows that hurtful workplace behavior can depress performance, increase employee turnover, and even mar customer relationships.

The hidden toll of workplace incivility

As the workplace becomes faster-paced, more technologically complex, and culturally diverse, civility matters. Among other things, it helps dampen potential tensions and furthers information sharing and team building. Yet workplace incivility is rampant and on the rise. The accumulation of thoughtless actions that leave employees feeling disrespected—intentionally ignored, undermined by colleagues, or publicly belittled by an insensitive manager—can create lasting damage that should worry every organization. In research over the past 18 years, I have polled tens of thousands of workers worldwide about how they’re treated at work. Whatever the underlying causes, the costs of incivility rise as employee stress levels increase. Workplace performance. 25269 3 reasons high performers resign and how to prevent it. Should Performance Reviews Be Fired? “Performance reviews.”

Should Performance Reviews Be Fired?

The words strike fear and dread in the hearts of employees everywhere. Their angst is understandable. Performance reviews typically are not done often enough and all too often are done poorly. A good performance review gives employees constructive, unbiased feedback on their work. A bad one demonstrates supervisor bias and undermines employee confidence and motivation. The balance does not seem to have tipped yet in favor of the good ones.

Frequency is clearly one of the issues. Knowledge.wharton.upenn. When it comes to workplace events that produce resentment and anxiety, few score higher than the big annual performance review. Calls to end this time-consuming and often unproductive practice have gone unheeded — until now. Recently, Adobe, Kelly Services, GE, Deloitte and PwC have ended them, and the rippling out to smaller firms and other sectors appears to be underway. Infographic: Giving Feedback 101 For Managers & Leaders — Sales Development & Leadership Programs. “Employee Engagement” continues to be all the rage in HR circles with several hundred million dollars a year being spent on internal and external programs.

Infographic: Giving Feedback 101 For Managers & Leaders — Sales Development & Leadership Programs

It’s a Huge investment for a situation in which the jury remains out on defining what is meant by engagement and what organizations are really getting for these astronomical investments. It looks like a piece of this puzzle can be solved at far less cost and deeper within the ranks. Recent research indicates that direct management feedback given in the proper context makes for happier and more satisfied employees who are likely to be more productive or “engaged”. However, it can be an untapped training and development tool because many leaders either don’t understand how to give comments that are constructive or don’t do it all. The latter often stems from a fear of conflict or having “difficult conversations”. Critical to productive feedback is having the listener feel good about it. Infographic: New Managers Not Getting the Training They Need to Succeed.

In a recent survey conducted by The Ken Blanchard Companies, more than 400 managers were asked to rate different types of training by order of importance.

Infographic: New Managers Not Getting the Training They Need to Succeed

Here’s their top ten, ranked in order from most important to least important type of training (see infographic.) At the top, managers identified communication skills, help with transitioning to a leadership role, and interpersonal skills as the most needed training. In the middle, they identified setting goals, directing others, and managing conflict as next most important. In the last four slots, the respondents identified training on delegating tasks, dealing with performance issues, understanding HR policies, and conducting performance reviews as somewhat less important. Forbes Welcome. 20 tips to improve employee engagement and performance. High levels of employee engagement in an organization are linked to superior business performance, including increased profitability, productivity, employee retention, customer metrics and safety levels.

20 tips to improve employee engagement and performance

That’s way we all want employees to be engaged at work, right? But how can we actually get there? Talkline – Blind Date – Employee engagement and performance Here are 20 tips: How Often Is Too Often with Continuous Feedback? The science is in, it’s been proven, and continuous feedback is the way of the future when it comes to performance management.

How Often Is Too Often with Continuous Feedback?

Continuous feedback has a positive effect on employee engagement, retention, performance, and a laundry list of other benefits. But this discovery leads us to a question: People analytics reveals three things HR may be getting wrong. More sophisticated analyses of big data are helping companies identify, recruit, and reward the best personnel.

People analytics reveals three things HR may be getting wrong

The results can run counter to common wisdom. Ahead of the curve: The future of performance management. What happens after companies jettison traditional year-end evaluations?

Ahead of the curve: The future of performance management

The worst-kept secret in companies has long been the fact that the yearly ritual of evaluating (and sometimes rating and ranking) the performance of employees epitomizes the absurdities of corporate life. Managers and staff alike too often view performance management as time consuming, excessively subjective, demotivating, and ultimately unhelpful. In these cases, it does little to improve the performance of employees.

It may even undermine their performance as they struggle with ratings, worry about compensation, and try to make sense of performance feedback. These aren’t new issues, but they have become increasingly blatant as jobs in many businesses have evolved over the past 15 years. Yet nearly nine out of ten companies around the world continue not only to generate performance scores for employees but also to use them as the basis for compensation decisions. Top 5 Elements Every Leader Needs to Drive Employee Engagement∶
Re-Engagement Strategies to Re-Charge Employees. Re-Engagement Strategies to Re-Charge Employees By Tom Roth, Wilson Learning Worldwide It's a sinking feeling . . . the low battery icon is glowing and you know it's a warning that your mobile device is running out of capacity to deliver on its full performance unless you plug in and re-charge.

Top 5 Elements Every Leader Needs to Drive Employee Engagement∶
Re-Engagement Strategies to Re-Charge Employees

Stay with me on this analogy for a minute . . . as leaders, we have asked our followers to do more with less. Now, with the economy improving, there seems to be a need for relief—some leadership re-engagement strategies to re-charge employee discretionary energy and create higher engagement. The Performance Conversation - WorkCompassWorkCompass. The Performance Conversation A performance conversation builds a relationship that allows managers to influence others toward improved performance, development and positive outcomes.

The Performance Conversation - WorkCompassWorkCompass

Talent conversations can happen at any time, but one of the most critical moments for doing them right is during your organization’s regular performance review process. The first step is to understand who you are engaging with in a talent conversation. Managers need to be prepared to have four types of talent conversations, each focusing on a different key message. The Top Talent Conversation The message here is future investment. . · Recognize the person’s high performance level and perceptions of his leadership abilities and potential. · Focus on how to provide them with the skills and experiences needed for future roles. · Discuss future aspirations, goals and desired development.

RSA Animate - Drive: The surprising truth about what motivates us. 7 Personality Questions for Interviews. How many of you have tried gauging a candidate’s personality during an interview? How many of you were successful? Better yet, how many of you have said these words: “I really didn’t think he/she was going to be like that when I interviewed him/her!” Chances are a lot of you have been down that road; thinking you had a candidate’s personality down pat throughout the selection process, only to realize once they start that you were way off track. Richard Branson: quotes on how to achieve business success. Within his book, The Virgin Way, Richard Branson shares a letter written by his mother, Eve Branson.

He says he was a child full of curiosity, determination and a thirst for exploration, and in his mother’s words, “utterly determined to do his own thing”. Most parents would want to protect their child from the hurt that’s associated with failure, but Richard Branson’s parents gave him the scope to explore his crazy business ideas. Brief Summary of Cialdini's 6 Weapons of Influence. Robert Cialdini- The 6 Principles of Influence. The 6 Principles of Persuasion. How to Use Cialdini's 6 Principles of Persuasion to Boost Conversions. Cialdini;s 6 Weapons of Influence.

Weapons of Influence Misused: A Social Influence Analysis of Why People Fall Prey to Internet Scams.