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IE Insights. eBooks. English for Specific Purposes in Vocational Schools. By Maja-Barbara Kokot The subtitle I borrowed from Hutchinson and Waters represents the gist of teaching English for Specific Purposes (ESP) and its guiding principle.

English for Specific Purposes in Vocational Schools

ESP is not a recent phenomenon; it goes back in the late 1960’s. After the Second World War English became the key language for international commerce and technology thus creating a group of new learners who knew exactly why they wanted to learn it. Learning and consequently teaching English bent to their wishes, demands and needs. The focus was shifted from grammar-based teaching to the actual use of the language in communication. Multiple Choice Quiz. A news story is said to possess timeliness if it a. stresses events that have occurred in the last month.

Multiple Choice Quiz

B. stresses events that occurred today or yesterday. C. has been written within the last six hours. D. has been read or heard within the last six hours. In regard to news values, prominence refers to a. the extent to which the story will affect a number of people. B. whether the story has one central, or prominent, character. Career Paths FULL SET Download for free by Express Publishing students teachers books audio video pdf. Career Paths English is a new educational source for professionals who want to improve their English communication in a work environment.

Career Paths FULL SET Download for free by Express Publishing students teachers books audio video pdf

Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production. Included Features: A variety of realistic reading passages Career-specific dialogues 45 reading and listening comprehension checks Over 400 vocabulary terms and phrases Guided speaking and writing exercises Complete glossary of terms and phrases The Teacher´s Guide contains teacher´s notes, a full answer key and audio scripts.

The audio CDs contain all recorded material. Внимание! Free Training Courses, UK, Online. Life Skills - Classroom Resources. Teaching English to Adults. Business English - The Customer Service. Business 2nd Edition. Macmillan Business. English for Work – Resources for English Language Learners and Teachers. Telephone English Phrases – Espresso English. This is a free sample lesson from the Everyday English Speaking Course.

Telephone English Phrases – Espresso English

You can register to get the complete course (45 lessons)! Learn more about the Speaking Course First let’s learn some essential telephone vocabulary, and then you’ll hear examples of formal and informal telephone conversations. There are different types of phones: cell phones or mobile phones (a cell phone with more advanced capabilities is called a smartphone) Cell phone and smartphone pay phones or public phones the regular telephone you have in your house is called a landline – to differentiate it from a cell phone.

This type of phone is called a cordless phone because it is not connected by a cord. When someone calls you, the phone makes a sound – we say the phone is ringing. If there’s nobody to answer the phone, then the caller will have to leave a message on an answering machine or voicemail. When you want to make a phone call, you start by dialing the number. Now you know the basic telephone vocabulary. Helen: Mr. Business English idiom cliches and alternative vocabulary. When you are working, do all of your colleagues and clients clearly understand your business English, or are you speaking in corporate buzzwords that cloud your meaning?

Business English idiom cliches and alternative vocabulary

New business vocabulary and hot phrases are a big temptation to use, as they can make you feel clever and 'in with the in crowd', but these chunks of English can very quickly become cliches and should be avoided. A recent article featured in the Linkedin Pulse section of useful business-related articles highlighted that native-speakers find the overused idioms extremely annoying to hear. In addition, if you are dealing with non-native speakers in international business, would these people even understand these idioms? English idioms are generally learnt in the more advanced stages of English learning when someone is almost fluent.

9 Oscar Worthy Funny Customer Support Videos - I Want it NOW. Extreme Customer Service. The Ultimate Guide to Customer Service Training. Use these tips to turn new hires and seasoned pros alike into masters of support.

The Ultimate Guide to Customer Service Training

What’s the difference between a support team that simply does support, and one that’s really good at it? If you follow this blog, you probably already know the answer. Investing in delivering excellent customer service is one of the most valuable things you can do to grow your business. Numerous studies have shown that happy customers buy more, they buy more often, and they tell their friends to buy, too. In fact, a happy customer, on average, tells nine people about their experience. The benefits of having happy customers are undeniable. ESL- Role Play to Practice Giving Personal Information. Use this role play to practice asking about personal information.

ESL- Role Play to Practice Giving Personal Information

Make sure you know how to ask questions with the verb "to be". Personal information includes information about a person's job, marital status, address, phone number, etc. these questions are important when providing information at banks, schools, stores, when taking surveys and more. Personal Information What's your surname (family name)? Smith. English for Emails. Learning business English lessons. Complaints, requests and customer service for ESL teachers: eslflow webguide. Seinfeld Customer Service Example. Introducing Yourself - How to Introduce Yourself In English. English for Business and Work. Customer Service Training Ideas, Exercises & Activities. Here are some practical customer service training ideas, exercises and activities that can help you address some of the key skills and attitudinal changes you may be seeking.

Customer Service Training Ideas, Exercises & Activities

You may like to start by reading our tips on developing a customer service training programme, to ensure you get the most from your training activities and exercises. "Good and bad customer service experiences" exercise In a facilitated group session, split your staff into pairs or trios. The objective is to identify at least one example of when they have received excellent customer service. By contrast, then ask them to cite another example, of when they have received poor customer service:When briefing the groups, ask the participants to really think about what it was that specifically made them view the service as either excellent or poor. Give the groups ten minutes.Whilst the group are coming up with their examples, write onto flipchart.

Written by Kim Larkins. 20 Customer Service Training Ideas and Activities - Comm100 Blog. Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic.

20 Customer Service Training Ideas and Activities - Comm100 Blog

Whether you’re planning a training course or using external courses (we’ve compiled a list of free and paid training courses for you to choose from), it’s important to take a break and have some fun in order to keep your team members engaged. The following customer service training games may seem trivial, but they do more than simply drive a concept or point home: they help foster a sense of teamwork and shared direction.

Although each of these activities work brilliantly as general customer service training activities, there may be times you want to focus on a particular area of learning. The below table shows which activities cover certain areas especially well. Business English Lessons for ESL Teachers:eslflow webguide. Business English Course - Lesson 1 - Essential Job Vocabulary. Business English. Online Business English Vocabulary Exercises & Lessons. FluentU Business English Blog. Free Resources for Business English Teachers and Students. Playing with Business English: 7 Great Game Sites for Interactive Learning.

We’re addicted to our technology.

Playing with Business English: 7 Great Game Sites for Interactive Learning

Did you know the average mobile app user spends more than 360 hours per year using apps? What could you do in 360 hours? Become a certified CFA (chartered financial analyst)Fly from Atlanta to Johannesburg and back–10 timesLearn Business English! Out of all of the types of apps, entertainment (like video and gaming apps) and social networking apps were the most popular. Where were the educational apps? Not even listed. What if we could combine our love for games with our need or desire to learn? Learn Business English Online. - Hospitality English (ESL/VESL), English for restaurant and hotel workers. FluentU Business English Blog. ESL lessons for advertising & describing products and services. 15 Customer Service Skills that Every Employee Needs. There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers. Below I'll cover the 15 most-needed skills to master this incredibly important position. The Customer Service Skills that Matter When most business publications talk about customer service skills, things like "being a people person" tend to take the spotlight. With that said, let's get into some specific skills that every support employee can master to "WOW" the customers that they interact with on a daily basis... 1. Exercícios e materiais - Comunicar em Língua Inglesa.

É com imenso prazer que anuncio que o meu primeiro aplicativo para Android já se encontra disponível na Google Play Store: Oxford Professional English (Business & ESP)