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Hot off the presses! A new visual that tries to capture the customer journey of the ‘borrower’ during their P2P car sharing experience. It’s a generalized and simplified Customer Journey Map depicting the Borrower’s service experience. It also includes the actions of the vehicle Owner and the P2P Platform along the way. The experience may vary considerably between countries and P2P carsharing service providers. The steps in the image have been group ‘geographically’ for simplicity sake.
3er premio relato breve. Biblioteca del Estado Can Sales. Palma eppur si muove// photo prize DA, sección retratos, USA
By RACHEL EMMA SILVERMAN
People discover unseen opportunities when they have a personal and empathic connection with the world around them.
Concept maps are graphical tools for organizing and representing knowledge.
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