Google still working to restore Gmail service. News March 1, 2011 11:46 AM ET Computerworld - Two days after tens of thousands of Google Gmail users discovered that their e-mail, chat histories and contacts had disappeared from their accounts, the problem still is not fixed. Google announced Monday night that the Gmail issue, which struck some users on Sunday, was caused by a bug in a storage software update. While Google had said Monday afternoon that the issue would be resolved for all users within 12 hours, the company now says that the problem has not been fixed but will be "soon.
" The good news is that Google reported that users' e-mails, contacts, folders and settings have not been lost. "Imagine the sinking feeling of logging in to your Gmail account and finding it empty," wrote Ben Treynor, a Google vice president engineering and site reliability czar, in a blog post. Estimates of the number of users affected have varied. "Well, in some rare instances software bugs can affect several copies of the data," Treynor wrote.
Des bandes magnétiques sauvent Gmail de la catastrophe. Hier, nous rapportions que 0,29 % des utilisateurs de Gmail, soit plusieurs centaines de milliers d'internautes à travers le monde, ont vu leur boîte en apparence vidée. Une très mauvaise publicité pour les services de stockage de données à distance, puisque ce type de problèmes montre à quel point les personnes privées et les entreprises qui confient leurs données à des prestataires externes sont démunies le jour où le service devient inopérant.
Google nous a cepedant contacté ce mardi pour nous préciser que "le nombre total d'utilisateurs affectés est de 0.02% des utilisateurs Gmail" (et non pas 0,29 % comme Google l'indiquait lui-même hier), et qu'un "grand nombre ont déjà retrouvé accès à leur compte". La firme se veut rassurante. "Nous pouvons déjà affirmer qu'aucune information n'a été perdue", nous indique Google, dont les équipes continuent de travailler au rétablissement total de toutes les boîtes e-mail concernées. Gmail glitch hampers PayPal use | News Blog.
Google Confirms Gmail Glitch. Google (GOOG_) revealed a glitch in what may be its second-most successful service, ranking only behind search. The company confirmed Friday that some users of Gmail, its popular email service, had their email accounts wiped out, with messages and contact information being permanently deleted. The glitch affected about 60 users, who "lost some or all of their email received prior to Dec. 18," Google spokeswoman Courtney Hohne wrote in a prepared statement.
"We have extensive safeguards in place to protect email stored with Gmail and we are confident that this is a small and isolated incident. " Hohne declined to comment on what caused the problems, saying it is Google's policy not to divulge what takes place behind the scenes with its products. But readers of popular blog TechCrunch, among the first to report the incident, say the deletions may be caused by hacker attacks. "This is not a mistake. Google's University gMail Glitch. Google has recently further delved into the University market by providing its gMail as a University Email system for all staff and students.
Unfortunately for Google, and the universities involved, a bug was discovered that allowed students to see one another's email. A recent bug in Google Apps allowed students at several colleges to read each other's email messages and some were even able to see another student's entire inbox. The issue occurred at a small handful of colleges, admitted Rajen Sheth, senior product manager for Google Apps, but he declined to say how many other institutions were affected. However, according to Donald Tom, director of IT for support services at Brown University, one of the institutions undergoing the transition, he got the impression that a total of 10 schools faced the problem.Source: www.nytimes.com While the bug itself is a problem, many are upset at Google's handling of the problem. It is important to remember that technology is always imperfect. Gmail glitch resends messages multiple times | E-Mail & Internet. Gmail users have been reporting in droves that the Google webmail service is resending messages to their recipients, turning these users into accidental spammers who are unintentionally annoying friends, acquaintances and business contacts.
Starting on Tuesday, users have filled multiple pages of the official Gmail Help Forum with complaints about this problem, which is causing them and their recipients grief. In this thread, a Google employee identified as MrEvan popped in to say the company is looking into the issue. “Thanks for your reports. Just wanted to let you know that the engineers have been working on this. I should have more details tomorrow about what’s going on, what you can expect, and progress toward fixing this for you asap,” MrEvan wrote in his message, posted at around 1 a.m. Google didn’t immediately respond to a request for comment. “Three recipients of my Gmail messages—sent using Firefox—have complained that they are receiving the same message 3-4 times over. Google Confirms Gmail Glitch « Geeks to Go! – Free help from tech experts. Trouble in the clouds: Gmail glitch loses data, erases some users.
Google explains Gmail glitch. Further to the company's official apology for the Gmail outage that left users of the free webmail service without access to their accounts for around 2 hours on Tuesday, Google has updated the community on what went wrong. Updating a blog post on the topic, Acacio Cruz, the Gmail site reliability manager stated that they were offering the explanation as "lots of folks are asking what happened". Cruz says: "There was a routine maintenance event in one of our European data centers. This typically causes no disruption because accounts are simply served out of another data center". "Unexpected side effects of some new code that tries to keep data geographically close to its owner caused another data center in Europe to become overloaded, and that caused cascading problems from one data center to another. Cruz assures users that the bugs have been "found and fixed".
Gmail Glitch Resends Messages Multiple Times - PCWorld Business Center. Gmail users have been reporting in droves that the Google webmail service is resending messages to their recipients, turning these users into accidental spammers who are unintentionally annoying friends, acquaintances and business contacts. Starting on Tuesday, users have filled multiple pages of the official Gmail Help Forum with complaints about this problem, which is causing them and their recipients grief. In this thread, a Google employee identified as MrEvan popped in to say the company is looking into the issue.
"Thanks for your reports. Just wanted to let you know that the engineers have been working on this. Google didn't immediately respond to a request for comment. "Three recipients of my Gmail messages -- sent using Firefox -- have complained that they are receiving the same message 3-4 times over. A scan of the complaints reveals that affected users are using a variety of operating systems, browsers and e-mail client software. Google says sorry for Gmail glitch. In yet another technical glitch from the Google stable in less than a month, the widely-used Gmail services became inaccessible for millions of users for a brief period on Tuesday.
Noting that the problem has been resolved, the internet giant apologised for the glitch which affected users worldwide, including India. "Many of our users had difficulty accessing Gmail today. The problem is now resolved and users have had access restored. We know how important Gmail is to our users, so we take issues like this very seriously, and we apologise for the inconvenience," Google said in a posting on its website.
More than 110 million people across the world are estimated to be using Gmail services. In late January, a 'human error' had temporarily prevented Google users from finding web pages on the internet. Prior to this message, Gmail Site Reliability Manager Acacio Cruz said in another posting, "... you are probably aware by now that we're having some problems. " Gmail glitch 'cleans up' email accounts, Google already fixing things | TechConnect Magazine. Ad Sponsored by Internetnews.com. Google Hits Glitch, Disables 150,0000 Gmail Accounts. Google, we have a problem. About 150,000 Gmail account holders woke up to a nightmare this morning, with all their e-mail, attachments and Google Chat logs gone. What happened?
Google explains that "less than 0.08%" of all Gmail users were affected by the bug, which completely reset accounts, even down to the detail offering a welcome message to those users when they first logged on today. They, and especially visitors to the Gmail Help Forum, were not amused. But there's good news here. The way Google is explaining it on its Apps Status Dashboard: "Google engineers are working to restore full access. Affected users may be temporarily unable to sign in while we repair their accounts.
" In an earlier message, Google wrote, "For those Gmail users reporting missing messages, our engineers are working to restore them as soon as possible. " Meanwhile, I'm going to back up all of my Gmail forthwith. This is a free application for Mac, PC and Linux called Gmail Backup [site is down right now]. Gmail Glitch Wipes Out Tens of Thousands of Accounts. Google's Gmail software finds fresh competition from Facebook and AOL.Flickr / Mario Antonio Pena Zapateria Tens of thousands of Gmail users found themselves locked out of their accounts Sunday, a glitch Google engineers were still struggling to fix and fully understand Monday. Initial reports suggested as many as half a million accounts were compromised, the e-mails collected over the years potentially permanently erased.
Google acknowledged the issue at 3:09 p.m. EST Sunday; by Monday afternoon the company lowered the number of affected users to just 0.02% of accounts -- a small number that nonetheless translates into a large number accounts. Google has not said exactly how many users its e-mail service has, only that Gmail has "hundreds of millions" of users around the world. A Google spokesman told FoxNews.com Monday afternoon that all users would have their service back by the end of the day -- but it would be premature to speculate whether there would be any permanent data loss. Major University Dumps Gmail Over Security Concerns. The University of California, Davis has stopped using Gmail for its 30,000-member staff and faculty body. The university was trying Gmail for faculty and staff with plans to roll out service to the entire campus. But school officials say the e-mail system isn't secure or private enough to meet their standards.
CIO Peter Siegel, Academic Senate IT Chair Niels Jensen and Campus Council IT Chair Joe Kiskis said the plug was pulled on Gmail because members of the faculty were concerned that it wouldn't keep their correspondence private enough. Many privacy experts also say that Gmail's social component, Google Buzz, is a source of privacy and security vulnerabilities. School officials also noted that "outsourcing e-mail may not be in compliance with the University of California Electronic Communications Policy. " About a month ago, Yale University made a similar decision. On the other hand, however, many other schools and local governments are using Gmail and Google Apps to lower IT costs.
Google Glitch Makes Gmail Slow For "a small subset" of Users. When Gmail burst onto the scene, it garnered universal acclaim for its speed. Over the years, Gmail has continued growing and innovating. However, this growth seems to have come at a cost. If Gmail is agonizingly slow for you, you aren’t the only one. In the words of Gabriel Weinberg, founder of Duck Duck Go, “It can take 20sec to switch labels, and even longer to search for something. But here’s the worst part–it takes just as long to send a simple message!?!”. Fortunately for Weinberg, his blog post got noticed by a Googler. The team is still looking into your account slowness, but it initially appears that the problem is isolated to a small subset of Gmail users…They are still investigating the root cause of the slowness but in the meantime have moved your account to a different set of servers, which should help.
This isn’t the first time that Google has acknowledged this problem. Google Apps and Gmail outage outrage: "Problem resolved"