Sure, there are dozens of ways to sit down and socialize with people on social sites like Twitter, Google+, and Facebook, but what is the right way? Is it even fair to say there's a right way and wrong way to use social networks? Being socially active online is, after-all, exactly the same as being social in the real world (right?). You show up, listen, and offer insights when the appropriate time comes up and you're golden. That's all there really is to social networking. There, now you know the secret. Three Ways to Be a Social Media Power Player
Ten types of social media complaints The good news is that, through our many years of experience, we have successfully dealt with just about every type of customer complaint you can think of - and many more. Before preparing to tackle the wide array of topics, questions and issues that your customers will pose, it's important for the social media team to understand the different types of complaints and work out how to respond to each. I've highlighted 10 tough posts you might encounter and suggestions on how you can best handle them: The simple query/complaint"Hey brand X, I can't find where to upgrade my membership?"These can usually be answered using an FAQ or general knowledge of the company at hand.
How to Monetize Social Media
Pearltrees is the first and largest social curation community on the Internet. It’s a place to organize, discover and share all the cool content you find online. However, beyond this basic definition, a question remains: why would I want to use Pearltrees? Well, what I want to share with you are six major use cases (or reasons) we’ve identified as being most popular across our entire community of web curators. In addition, I’ll also share with you a couple of interesting ways in which I have put Pearltrees to use for myself. Hopefully, you’ll not only get value in learning how the community uses Pearltrees, but also be inspired to find even more clever and creative ways to use our software yourself.
You’re The Social Media Marketing Team. Now What? You are not looking to hire a social media company. And you’re definitely not interested in reading about the 50+ questions we think you should ask if you were. Why? Because you ARE your company’s social media marketing team. Whether you fought for this role (are you insane??)
Jonathan Rick is a social media strategist in Arlington, VA. You can follow him on Twitter @jrick and read his blog at JonathanRick.com. In business, definitions are everywhere. They’re your first line of defense in mission statements, job descriptions, expense accounts, statements of work, accounting principles and the like. If you fail to define the parameters and jurisdiction of a tool or concept, you’ll be left with U.S.
I recently attended a digital media conference in with several well-known brands and companies openly discussing their social solutions. As we talked through sessions, over coffees, dinners, and into the wee hours of the night, 3 viewpoints came up time and again. We will call this “the social media 3-step:” Strategy, Enablement, Content . . . Cha Cha Cha! What I love about some of these conferences (and let’s face it, we have all been to bad ones), is that you can validate your thinking by hearing other great leaders. So I will get out of the way and let the folks from Bloomberg, Thomson Reuters, and Fizz tell their piece of the story. Social Media: 3 Steps from 3 Great Companies
Give social media giants your real name or say goodbye to your friends Illustration by Cathy Wilcox. Read the full story here. GOOGLE and Facebook are trying to remove anonymity from the web by forcing people to sign up using their real names and banning those who use pseudonyms. But critics say that internet companies are not demanding real names to make the web a more civilised place, as the net giants say, but to exploit our information and mouse clicks for more money. Facebook has been known to ban people who use unconventional names such as Australian, Elmo Keep and, separately, US citizen Mark Zuckerberg, who has the same name as the site's chief executive. Now Google is doing the same with its rival to Facebook, Google+.