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For now the customers can talk back where they can be heard. Those customers can gang up and share what they know and give their complaints volume. Of course, they can use their reviews and complaints to have a big impact on a company’s reputation and business.
Dell « BuzzMachine
Dell’s small and medium business team has produced a new guide for any small or medium business owners or entrepreneurs who is looking to embrace or further develop their use of social media, and who may want a helping hand to get started. People often think of social media in terms of tools and channels, with Facebook and Twitter being especially popular. In fact, social media is about people and what they do with technology tools. Social media enables us to engage in dialogue, provide and exchange information and build understanding. It lets us do this is ways that, for many people and especially in business, simpler to understand, easier to use, and provide quicker results. But ...
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