Dell – The Official Site. Dell. : I got a great hoot out of this: My Dell Hell saga is now the subject of a white paper by three UK PR, marketing, and monitoring firms. It’s a PDF, even. I’m not sure I understand their methodology but they profess to find a new measure for an “issue influence index” and they say that Buzzmachine is influential in impressions of Dell customer support. They say that through their calculations regarding searches on Dell customer service… a) Jeff Jarvis’s Buzzmachine is the key online source for those who have a negative perception of Dell’s customer service; b) Its influence is enhanced by support from a closely allied group of bloggers; c) Dell’s own influence on the topic of its poor customer service is weak; … e) Taken all in all, Jeff Jarvis’s Buzzmachine is the eleventh most influential voice on Dell’s customer service in general….
That’s a lot of fun, but I don’t buy it. …hates paying for shoddy products, inhumane customer support, and half-assed service…. Direct2Dell - Direct2Dell. IdeaStorm | Dell Outlet (DellOutlet)