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Web usability guidelines Home page usability : 20 guidelines to evaluate the usability of home pages.
By Adam Richardson - December 2, 2010 In the first two pieces in my series on understanding customer experience we looked at defining customer experience , and using a customer journey map to gain more insight into how customers engage with your organization.
By Adam Richardson - November 15, 2010
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by Oliver Reichenstein Do experience designers shape how users feel, or do they shape with respect to how users feel?