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6 Best Practices to Ace Your Social Media Customer Support - SuperStaff BPO

6 Best Practices to Ace Your Social Media Customer Support - SuperStaff BPO
Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email. In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the agents. Although your customer support team would help each individual customer on a case by case basis, the root cause of the call volumes were never escalated past the operational floor of the call center. In effect, businesses were simply ignoring complaints, thinking that a handful of disappointed clients couldn’t possibly hurt their bottom line. Luckily, recent technological advancements are now changing how brands treat customer feedback. One such development is social media. What is Social Media Support? The practice makes perfect sense. 6 Social Media Customer Support Best Practices Provide immediate response Use the right tone

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