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Zappos

http://experiencematters.wordpress.com/2008/05/28/discussing-zappos-culture-with-tony-hsieh/ Discussing Zappos’ Culture With Tony Hsieh « Customer Experience So I reached out to Tony Hsieh , the CEO of Zappos , a company that’s renown for its great customer service.

TC50 and Tony Hsieh on Vimeo

http://www.justin.tv/clip/782a20b8be2b4ebf Embed - Copy this code to your website or blog Link - Email or IM this link to your friends Tony Hsieh of Zappos - Startup School 2009

Zappos' Tony Hsieh on Twitter, Phone Calls and the Pursuit of Ha http://www.fastcompany.com/blog/alissa-walker/member-blog/tony-hsiehs-zapposcom At least that was the gist of Zappos CEO Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur— #20 on the 2009 Fast Company 50—does sell about a billion dollars worth of shoes and accessories a year, what's more important is their platinum customer loyalty record.

Zappos.com CEO Tony Hsieh: $1billion in sales Advertisement http://www.youtube.com/watch?v=WZpU8oIT8tM

Zappos on Nightline

Tony Hsieh, CEO, Zappos.com , Tony Hsieh, CEO, Zappos.com leweb

http://video.foxbusiness.com/v/4353607/zappos-unique-hiring-practices/ Cool Runnings: Learn more about Zappos.com's hiring practices and company culture - 2:22 - Zappos' Unique Hiring Practices - Fox Business Video - FoxBusiness.com

http://www.toprankblog.com/2009/11/zappos-ceo-pubcon-2009-keynote/ Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service – a potent digital marketing tool. PubCon 2009: Zappos CEO Tony Hsieh Keynote - Online Marketing Bl

http://www.inc.com/ss/how-to-make-customers-love-you#1 Nobody thought the idea of selling shoes on the Internet was a good one when Zappos.com was founded in 1999. How to Make Customers Love You -- Zappos -- Tony Hsieh | Inc.com