Sage UX - How Anthropology Can Improve Your UX Practice - Aurora. TMMi Benchmark Survey - whitepaper_67413702458.pdf - Aurora. AnDevCon 2013: App developers can leverage data; beware privacy laws - Aurora. BOSTON -- Software developers everywhere ought to brush up on their legalese, because mobile computing privacy legislation is set to undergo a serious overhaul on Capitol Hill: The Application Privacy, Protection and Security (APPS) Act was introduced earlier this month.
Paying attention to what goes on in Washington, D.C., could be the difference between sitting in a courtroom and developing a successful app, attorney Adam Grant told a roomful of developers at this week's Android Developer Conference ( AnDevCon) in Boston. He said he is reasonably confident that some version of the APPS Act will pass -- and soon. "The law is completely fluid," Grant told his audience at the Westin Boston Waterfront Hotel. "With the amount of press that privacy notices are getting and the way that online privacy is being addressed legally today, it's likely that there is going to be a federal law that specifically addresses mobile apps within the next year.
" Tackling mobile and cloud privacy requirements. Whitepaper_Cooking-Up-a-Customer-Journey-Map_final.pdf - Aurora. Whitepaper_Cooking-Up-a-Customer-Journey-Map_final.pdf - Aurora. Customer Journey Mapping Resources On The Web. Last updated: 17 September 2011Originally published: 10 May 2010 Service design can be traced back to the writings of G.
Lynn Shostack in the early 80s. [1, 2] Though not new, there is a lot of talk these days about service design. In the past 5 or so years we’ve seen a service design renaissance, so to speak. Literature on service design is thin(ish), relatively speaking (i.e., compared to other disciplines like psychology), but does extend back for decades. The Köln International School of Design (KISD), for one, established service design as a field of study in 1991. Service design is by nature interdisciplinary, drawing attention from people in sales, marketing, product management, product design, interaction design, and user experience.
A cornerstone deliverable in service design, in general, is a map of the service process. More recently, “customer journey maps” (CJMs) have emerged, which are very similar to service blueprints. Typical elements of CJMs include: Bob Apollo. Service Design Tools - Aurora. Mapping_customer_journey.pdf - Aurora. How do we define user experience design requirements for mobile apps? - Aurora. What is the most effective way for software development teams to define user experience requirements for mobile applications?
The most effective way to define user experience design requirements is to start by developing an understanding of the user's experience. The best tool I know of for doing that is a customer journey map -- also called a customer experience map. One of the first things a user experience professional will tell you is that experience design is not visual design or usability alone. Your goal is to understand the experience that someone has. That experience is influenced not only by your product and how it works, but also by the user's context, environment and goals -- all of which exist independently from your product. A journey map is sort of the process equivalent of a wireframe (a "sketch" of the user interface) -- what does the experience look and feel like from a user's point of view?
When you build a journey map, it helps you uncover nonfunctional requirements.