The Empathy Economy. By Bruce Nussbaum You can't Six Sigma your way to high-impact innovation, but you can design your company to generate products and services that provide great consumer experiences, top-line revenue growth, and fat profit margins. That's the sometimes-painful message CEOs in America are learning today. Quality-management programs can't give you the kind of empathetic connection to consumers that increasingly is the key to opening up new business opportunities. All the B-school-educated managers you hire won't automatically get you the outside-the-box thinking you need to build new brands -- or create new experiences for old brands. The truth is we're moving from a knowledge economy that was dominated by technology into an experience economy controlled by consumers and the corporations who empathize with them.
"MASTERS OF HEURISTICS. " Understanding, empathy, problem-solving -- these are the heuristic managerial skills needed today, argues Martin, who advises Procter & Gamble (PG) CEO A.G. Creativity That Goes Deep. The topic of design is as hot as a pistol these days. Everywhere you look, you see cover stories and conferences. If it's design-related, people are talking about it. Firms everywhere want to revolutionize themselves by turning design-oriented. They look wistfully at the stupendous growth that the iconic iPod has provided previously stagnating Apple Computer (AAPL), and believe that design can help them create their own version of the iPod and restart their growth engines.
Unfortunately, it's not as simple as hiring a chief design officer and declaring design as your top corporate priority. To generate meaningful benefits from design, corporations will have to change in fundamental ways before they can operate like the design consultancies who advise them on how to sharpen their design focus. Design organizations vary significantly from traditional firms along five key dimensions: flow of work life, style of work, mode of thinking, source of status, and dominant attitude. Style of Work. Publications. Lost Stories: Applied Creativity History. Occupy Reimagining Design. Humantific CoFounder, GK VanPatter was recently interviewed by Wycliffe Radum of Aalto University Design Factory in Finland.
Wycliffe Radum: In the first Future of Innovation [CEB] conference in Helsinki, in September 2009, you challenged Aalto University’s designers to reach into the realm of organizational innovation by designing strategies and systems rather than products and services. Two years have passed since the conference and you have visited Aalto University a few times during this period.
Do you perceive that Aalto University has risen up to the challenge? Has there been a noticeable shift towards the desired organizational changes? Garry K. VanPatter: “Hello Wycliffe: Happy to do this with you…Yes, I do well remember speaking at that Future of Innovation Conference in Helsinki. I met many terrific people there doing interesting work including some Alto leadership folks who were working on the university combine initiative at that time. ReThinking Self-Organizing Innovation. Humantifc CoFounder GK VanPatter rerethinks the subject of self-organizing innovation. Having problems with getting innovation going on your cross-disciplinary team? Wasting alot of time and energy? Frustraion levels rising? Are you experiencing the High-High-Low Effect? We love self-organizing initiatives and recognize that there are many ways to self organize innovation efforts in organizations and in society. The difficult truth is, in the marketplace we see a lot of innovation initiatives being referred to as “self-organizing” and “emergent” that look like mirror images of innovation efforts from 15-20 years ago.
Is Design Thinking Dead? Hell No. Recently, Bruce Nussbaum rang the bell on design thinking and told us he is moving on. I was surprised at this. Nussbaum is one reason why design thinking exists in the first place. Following his lead, people staked their careers on design thinking. Corporations like Procter & Gamble have invested, hired, and re-organized to accommodate it. Yale created a course, Stanford a program, and the University of Toronto reshaped its B-school curriculum.
Why the recantation? Is Nussbaum right? Design thinking brought something precious to the corporation: versatile problem solvers who worked well with messy data, complicated problem sets, and shifting business models. This is not to say that design thinking is without fault. Still, this might be the wrong time to declare the design-thinking era over. In this world, designers can continue to create extraordinary value. [Image: Flickr user jcoterhals]
January 2009. Pulse Briefs Google tracks the flu, the virtual classroom, the recruiting power of the EHR, medical students and social networking Consumer Reports Several websites now allow patients to post comments about their physicians. But do these online reviews really provide insight into who is a good doctor? The Doctor Is In (Your Inbox) E-visits can be an efficient way to practice, but they have been slow to catch on. Quality Rounds E-prescribing 101 By Scott D. Guidelines for the beginner. Book Review Counter Attack A review by Charles R. Are data analysts ending privacy as we know it? End Notes May I Have Your Attention? By Jon Hallberg, M.D. Confessions of a reformed PowerPoint user. Complexity Science. February 2008 | Back to Table of Contents Complexity Science Core Concepts and Applications for Medical Practice By Ashok M. Patel, M.D., Thoralf M. Abstract Complexity science is a useful construct for physicians trying to cope with the escalating sophistication of health care and pressure to control costs.
Providing high-quality, cost-efficient care to patients and their families is a complex endeavor. The partnership between patients and their physicians remains the centerpiece for ensuring that individuals get the most accurate information and best care possible.3 Increasingly, the physician’s role in the relationship is to be a coordinator of care: to organize and mobilize appropriate resources including physiologic data, medications, devices, and the services of nurses, therapists, and allied health professionals. The science of complexity may be a helpful construct for understanding some of these dynamics of medical practice.
What is complexity science? 1. 2. 3. 4. 5. 6. 7. SCAD | In The Loop. Technology for Aging in Place, MIT AgeLab, Mayo Clinic Center for Innovation, ORCATECH – AARP. The World’s 50 Most Innovative Companies 2012. Exclusive. Gamification is one of the trendiest topics these days within healthcare. Supporters believe that it can change the game (pun intended) for how we engage and motivate patients, because ultimately that will be how healthcare becomes more preventative as opposed to reactive. Medgadget has covered a number of games for health, including one for identifying strokes and another that motivates children with cancer. We recently had the opportunity to speak with Alex Ryu, the CEO of Lifeguard Games and a Harvard Medical School student who’s taking a leave to work full-time on his startup. His company has developed a game called Wellapets that teaches children with asthma how to manage their condition.
Shiv Gaglani, Medgadget: What inspired you to start Wellapets? Alex Ryu: We became inspired to create Wellapets through a blend of passion, exciting research and personal experience. Medgadget: Can you describe what makes Wellapets unique? Medgadget: Have you received any initial user feedback? Innovation without Age Limits. Plugged in: A programmer shows his style at a New York area hackathon. Young people entering the workforce today have never known a world without the Web. Venture capitalists in Silicon Valley prefer to fund the young, the next Mark Zuckerberg. Why? The common mantra is that if you are over 35, you are too old to innovate. In fact, there is an evolving profile of the “perfect” entrepreneur—smart enough to get into Harvard or Stanford and savvy enough to drop out. Some prominent figures are even urging talented young people to skip college, presumably so they do not waste their “youngness” on studying.
To a degree, the cult Silicon Valley has built around young people makes sense—particularly in the Internet and mobile technology. These graduates grew up in an era when the whole world was becoming connected. The young understand the limits of the Web world, but they don’t know their own limits. But great ideas by themselves don’t lead to breakthrough technologies or successful companies. Willpower — By Roy F. Baumeister and John Tierney — Book Review.
New Year’s Resolutions Stick When Willpower Is Reinforced. An Iterative Approach to Innovation Strategy. Crafting design strategies that result in truly compelling brand experiences, products, and services demands a change from traditional methods. It requires a more creative and iterative design approach that is optimized for identifying real human needs and addressing them with meaningful experiences. Traditionally, the design process begins only after an organization has documented an exhaustive list of “must have” features and requirements. The assumptions used to generate this document are typically based solely on market research data and voice-of-customer (VOC) information. Information garnered through market research tends to be based on what has sold in the past, providing only a rear-view-mirror perspective of the market. Typically, VOC information consists of survey-generated data and anecdotal stories from ad-hoc customer groups.
Many user needs are latent, so it is extremely unlikely that you could uncover any game-changing insights through customer interviews alone. 1. 2. 3. Thomas Fisher: Cutting Health Care Costs Through Design. The need to cut the cost of health care in the U.S. has become obvious to almost everyone, as Ezekiel Emanuel discussed the "Billions Wasted on Billing" in the New York Times last weekend. But we may never achieve the necessary savings if we leave it up to the politicians. Most of the political discussion around this issue has focused on how to pay for health care, through the establishment of health benefit exchanges and tax credits in the Obama plan, for example, or through the reduction of government regulation and medical liability in the Boehner plan.
The greatest savings, however, lie elsewhere: in redesigning the delivery of health care itself. Health care systems have begun to realize this. At the University of Minnesota's Center for Design in Health, its director, Dr. The U.S. health system is full of such opportunities. Design is no longer a nice-to-have luxury. Solo sociaal hardlopen zet aan tot grotere prestaties. Die vrijheid, die trance, even weg van de wereld. Daar hebben hardlopers het over. Ik doe mijn best maar maak nog steeds iedere stap zeer bewust mee. Dus ik zoek afleiding. Jogging over a distance geeft je een loopmaatje.
Het idee gevisualiseerd. Langzamer dan je partner? Gezellig hoor dat solo hardlopen. What is good design? Www.mayoclinic.org/mcitems/mc2300-mc2399/mc2386-2501.pdf. 艺术界 LEAP - The International Art Magazine of Contemporary China. The Walrus » Bruce Mau, Design & Optimism » Imagining the Future » Ideas. Let me begin with an admission. I am a designer, which means I cannot afford the luxury of cynicism. Designers are called upon to come up with solutions to problems of every imaginable description, from designing a machine to provide kidney dialysis at home to creating an interface for complex critical systems like air-traffic control. No matter what the specific nature of a project — whether it’s a park or a product, a book or a business — optimism is always central to my work.
It’s as important to what I do as research tools, computer systems, or a sense of colour. Three years ago, the Vancouver Art Gallery invited me to produce a major exhibition on the future of design. They had no fixed ideas as to what that might mean, except for the scale; they wanted something that would mark a significant commitment by their museum to the design field. My first impulse was to say no. But something was irritating me. First and foremost, design is committed to a better, smarter future. The Power Plant - Switch On – The Power Plant Contemporary Art Gallery – Harbourfront Centre.