SBA.gov. NARA. Managing for Quality. What does it take to consistently provide high-quality health services? What can I do to improve the quality of services in my organization? How and where do I start? Sustainable quality improvement is driven by a focus on the user. To enhance the user's experience of an organization's services, a three-pronged strategy should be employed -- one emphasizing problem solving, team building and managing the process of quality improvement. The interrelationship of these four topics (the user focus and the tripartite strategy) is illustrated by the quality triangle. Each of the topics is supported by an array of concepts and tools which show, in practical terms, exactly how to implement each stage of the quality improvement process.
Bringing it all together is the case study on the Santa Rosa Health Center. Case Management. Case Management Society. Rehab Management.