Request Tracker(RT) ticketing system for your Support Group -- Ubuntu Geek. If you're new here, you may want to subscribe to my RSS feed and if you have questions related to your ubuntu system post question to our forums. Thanks for visiting! Sponsored Link RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. Request Tracker Features RT is your organization's focal point for tracking tasks, issues, knowledge, and collaboration. It's easy to submit, assign, prioritize, search, escalate, and report on issues. RT keeps track of each ticket's full history and metadata to help your organization better retain knowledge and analyze trends. RT can track multiple projects for multiple teams within a single installation. RT tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.
It's easy to record private comments that are not available to end-users. Install Request Tracker in Ubuntu sudo su postgres to. Howto setup Request-Tracker 3.6 on Debian Etch -- Debian Admin. RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world. This tutorial will explain how to install and configure Request-Tracker 3.6 on Debian Etch with postfix and fetchmail, use fetchmail to retrieve emails from the mail server and inject them into RT. Preparing your system Install Postfix, fetchmail using the following command #apt-get install postfix fetchmail Select “Internet Site” when prompted Install MySQL Server 5 using the following command #aptitude install mysql-server-5.0 Install Request-Tracker Apache2 package using the following command #aptitude install rt3.6-apache2 Install Request-Tracker 3.6 using the following command #aptitude install request-tracker3.6 1.
Help Desk. Buzztracker - 2005-04-12.