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Professional Communication in the Workplace

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Melanie Netherland*
James Roberts
Adam Nussbaum
Judith Pugh

High Level Objectives
At the end of the workshop, learners will be able to successfully:
• Use appropriate tools to enhance written messages
• Communicate effectively with customers and various departments in the organization
• Streamline key messages and adapt to different situations
• Identify opportunities to use different delivery methods (ie: phone vs email)
• Conduct interactions (whether written or verbal) in a professional manner

Speak With Impact: 12 Tips For Better Telephone Meetings. Untitled. The 5 Most Important Rules of Proper Telephone Etiquette - Online Employee Schedule Software. With so much attention being placed on online communication, whether it’s via email and social media, it seems that conversing with your actual voice is a lost art.

The 5 Most Important Rules of Proper Telephone Etiquette - Online Employee Schedule Software

However, answering the telephone is still a big part of the experience for many businesses. Talking with someone effectively on the phone truly is an art form. Uk.businessinsider. 25 Tips for Perfecting Your Email Etiquette. In the age of the Internet, you might find yourself clicking "reply," typing up a quick response, and hitting "send" without giving so much as a thought about what you've just written.

25 Tips for Perfecting Your Email Etiquette

But experts agree that your e-mail behavior has the potential to sabotage your reputation both personally and professionally. Inc.com got in touch with some of the industry's most seasoned e-mail experts and had them weigh in on how to perfect your e-mail etiquette. 1. Only discuss public matters. We've all heard the stories about a "private" e-mail that ended up being passed around to the entire company, and in some cases, all over the Internet. 2. Editor's Note: Looking for Email Marketing Services for your company ?

3. 4. 5. 6. Five Tips for Email Communication - The Emily Post Institute, Inc. Electronic communication is constantly changing.

Five Tips for Email Communication - The Emily Post Institute, Inc.

Email is great for fast and effective communication, but basic rules for clarity, courtesy, and respect should still be kept in mind. While email is certainly a more informal form of communication, here are some tips for effective and civil email communication. 1. Let it simmer. Don’t send an email in haste when you are upset. 2. Be sure to include an informative and poignant subject line. 3. While spellcheck is a great tool, always read your emails over once or twice for grammar, spelling and word choice. 4. Be aware of usage of all caps, emoticons, and text message abbreviation. 5. Four Ways Social Media Has Changed Business Communication. Role of social media in business communication. Forbes Welcome. Tone in Business Writing. Summary: This handout provides overviews and examples of how to use tone in business writing.

Tone in Business Writing

This includes considering the audience and purpose for writing. The Difference Between Formal and Informal Writing. When it comes to writing in English, there are two main styles of writing – formal and informal.

The Difference Between Formal and Informal Writing

Consider these two examples: Example 1: This is to inform you that your book has been rejected by our publishing company as it was not up to the required standard. In case you would like us to reconsider it, we would suggest that you go over it and make some necessary changes. How to Organize Ideas. Writing a paper can be a daunting task, especially when we have so many ideas about what to include.

How to Organize Ideas

Creating some sort of visual aid before writing the first draft helps to organize your ideas and may even help you discover what your main point is. There are a variety of ways to get your ideas on paper. Choose the method that aligns best with the way your brain works. The 10 Commandments for Delivering Bad News. This article is by Robert Bies, a professor of management at Georgetown University's McDonough School of Business.

The 10 Commandments for Delivering Bad News

Moses with the tablets of the Ten Commandments, painting by Rembrandt (1659) (Photo credit: Wikipedia) I have spent more than 20 years researching how managers deliver bad news, and a few rules and commandments have consistently emerged as best practices. How to Deliver Bad News to Your Employees. Kenneth Andersson for HBR Delivering bad news is tough.

How to Deliver Bad News to Your Employees

Selling unpopular ideas. All the news stories of how unhappy many workers are about Black Friday becoming Black Thursday conjured up images of how THAT team meeting must have gone.

Selling unpopular ideas

“Uh…yeah…and you know how normally you guys get Thursday off to spend with your family and gear up for the craziness of the day after Thanksgiving? Um….not so much. Hey, think of it this way – now you don’t have to do the dishes!” No matter how it was announced, I can’t imagine it went well. My very first job was working in a movie theater, and management was very upfront about the expectations, “If you can’t work Thanksgiving Day and Christmas Day, you can’t have a job.”

As a leader, you are going to make decisions that will upset your team. Remember, it’s not a popularity contest: We get it. Let’s face it…an unpopular decision is called that for a reason. Got advice for the rest of us? Delivering Unpopular News. 10 Resources To Upgrade Your Grammar And Writing Skills. English grammar is something that is treasured by everyone.

10 Resources To Upgrade Your Grammar And Writing Skills

We all want to improve on our grammar skills so that we are able to communicate with some level of mastery. Being able to construct grammatically correct sentences is not only seen as a skill but as a treasure that everyone yearns for. It is because of this that grammar lovers have created online channels that can help an individual enhance their English grammar skills so that they can be fluent when they speak the language.

How to Improve Your Business Writing. You probably write on the job all the time: proposals to clients, memos to senior executives, a constant flow of emails to colleagues. But how can you ensure that your writing is as clear and effective as possible? How do you make your communications stand out? What the Experts Say Overworked managers with little time might think that improving their writing is a tedious or even frivolous exercise. But knowing how to fashion an interesting and intelligent sentence is essential to communicating effectively, winning business, and setting yourself apart. “As Marvin Swift memorably said, clear writing means clear thinking,” said Kara Blackburn, a senior lecturer in managerial communication at the MIT Sloan School of Management.

12 Tips for Better Business Writing. Today’s business world is almost entirely information-driven. Whether you run a small business or occupy a small corner of the org-chart at a massive multinational corporation, chances are that the bulk of your job consists of communicating with others, most often in writing. Of course there’s email and the traditional business letter, but most business people are also called on to write presentations, memos, proposals, business requirements, training materials, promotional copy, grant proposals, and a wide range of other documents.

Businessinsider. Grammar and Usage. In the past week, two clients have written to ask whether they should refer to their company or division using the singular it or a plural pronoun. Below are their examples, slightly disguised. The underlining indicates the pronoun they doubted. Company X wishes to express our sincere appreciation for Company Y’s continued support. Business Email Etiquette Basics - Business Email Etiquette. “There are four ways, and only four ways, in which we have contact with the world.

We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.”– Dale Carnegie (1888-1955) American Educator When it comes to your business e-mail communications, you need to make an impression that can lend to the determination that you are a credible professional enterprise and someone who will be easy and a pleasure to do business with. You only have one chance to make that first impression which will be invaluable to building trust and confidence. Below are the key Business Email Etiquette issues that need to be considered with every commercial e-mail sent.

These are the issues business owners, their employees and Netrepreneurs need to be aware of in their day-to-day online communications to ensure the best possible results. Telephone calls vs. Emails: Is Office Etiquette Changing? I consider myself lucky to be a graduate of the University of Maryland with a Marketing degree, but even more so because I have remained in my field since I graduated. My first job was in the temporary help placement industry where I was an outside rep knocking on doors and establishing relationships with a wide variety of people. Those days it was expected of you to meet an individual in person! After that job, I worked in the publishing industry within Business to Business Marketing where I also had to work with a team face to face, and contact customers daily.

When I entered the Promotional Products industry in 1993, it was again required that we had as much contact with our clients and prospects as possible. What was great was that the clients and prospects expected it. As time moved on, technology changed and I became accustomed to using e-mail to communicate while following up with direct dialogue. Influences on the life of a millennial is the rapid expansion of technology. The Secret to Selling Your Company's Message. As an entrepreneur, no one knows your brand better than you do. And, as you navigate the complex twists and turns of running your own business, you might think that explaining why you love your company and why other people should love it, too, should be a no-brainer. Unfortunately, it’s not quite that simple. Improving Your Written Communication Skills.

Writing Skills - Communication Skills Training from MindTools.com. 30 Email Etiquette Tips For Avoiding Sloppy Emails.